The Restorators Water Damage Restoration

Rating: 4.9 out of 5

The Restorators Water Damage Restoration reviews (87)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2018

    Asbestos vent wrap

    2 days before our contractors were set to begin a major renovation in our Etobicoke bungalow, we discovered 2 vents covered in white asbestos wrap. I had one contractor come in to remove the vent, but they broke the wall, expose the vent completely, and decided not to do the job. In a panic, I contacted Mark and he moved things around to get to our job that same night. He was pleasant, knowledgeable and most of all assured us that my wife and children were safe to be in the house after the vents were removed. The story continued, or so we thought. The next day, during demolition, after we thought all asbestos vents were removed, we discovered another vent which had been closed off and enclosed within the drywall. There was no way to see it until the wall was demolished. After my second heartattack in 2 days, I called Mark again, explained the situation and asked him to come back. He came right away, took the vent out the same day and charged me a fair price for the extra work. Another contractor would surely have seen an opportunity to over charge given my situation. Mark and his crew were sympathetic and genuine; they have my business and loyalty for life.

    Answer from pro:

    thank you for your great feedback

    Reply created 17 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 May 2018

    Basement flood

    The restorators were amazing very friendly professional my basement got flood and they were there right away very hard workers no complaints they get the job done would recommend to family and friends thanks Mark for all your help!!!

    Answer from pro:

    thank you for your feedback

    Reply created 25 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2018

    Water damage

    Very quick, professional and efficient. We had water damage in our house from a damaged supply line. The respirators came in within 12 hours of the flood and dried up most of the damage in a matter of 48 hours which is very quick. Most importantly they are also extremely knowledgeable on restoration and helped us choose the right contractors.

    Answer from pro:

    thank you for your feedback!

    Reply created 19 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Apr 2017

    Home Renovation

    The Restorators Inc team was absolutely incredible from beginning to end! What a joy it was to find a renovation company that does everything it says it will! Every part of the crew was amazing to work with. Mark managed the entire project, the carpenters, the painters, the plumbers, the guys laying the flooring, tiles and carpet.... On a daily basis communication was superb. We always knew what was going to happen that day, and who would be coming to our home. Most importantly, the work was excellent. There was excellent attention to detail. If ever there was a concern, it was discussed and dealt with immediately. Everyone always made sure that we were happy with everything! We would recommend The Restorators Inc to anyone looking for exceptional service!

    Answer from pro:

    thank you for your great feedback!

    Reply created 19 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Apr 2017

    Basement renovation

    I had to change the floors in the basement, this guys did a very good job. Very quick, quality job and very good priced. Would recommend this company to anyone.

    Answer from pro:

    thank you for your feedback!

    Reply created 19 Apr 2018
  • Review from Johanna Ruth Gonzales
    Rating: 5 out of 5
    Review left on 19 Mar 2017

    Basement renovation

    Mark and his team did a fantastic job renovatingbour basement.l and upstairs washroom. His design ideas were well laid out and his execution was excellent. I am thankful i chose the restorators inc and would use them again for future renovations

    Answer from pro:

    thank you for your feedback!

    Reply created 19 Apr 2018
  • Review from Customer of The Restorators Water Damage Restoration
    Rating: 4 out of 5
    Review left on 9 Sep 2016

    Mold remediation

    Mark and his team started a mold remediation project in my basement. The quality of the work was good. They removed the moldy carpet, source of the mold, remediation the area, and placed new flooring. The only inconvenience that I found was that a simple max 2 week job, turned out to be a 4 week job. I guess it happened because they were working on multiple projects and coming 1-2h per day (if they came). I would rather wait 1-2wks for them to be available and get the job done faster.

    Answer from pro:

    thank you for your feedback!

    Reply created 19 Apr 2018