The Restorators Water Damage Restoration reviews (87)

They took care of business in such a professional manner and executed this large project without safely and correctly. Thank you! We could not be happier with the services that was competed on schedule.

We had a dishwasher flood which caused fairly extensive damage to our main floor kitchen, hardwood floors throughout the main floor, and into our finished basement as well. Mark and his crew were extremely quick to respond to our posting and quickly dealt with the emergency work to eliminate and prevent further damage and mould etc. We really appreciated Mark’s support as we worked with the insurance company on the claim for the damage so we could focus on the needed renovations. Mark worked directly with the insurance company/adjuster and fought on our behalf to ensure we got a fair settlement. With his help we got a settlement that was triple what was initially quoted by the insurance co. We retained the Restorators for the renovations as well and we couldn’t have been happier with the result. Mark and his crew were professional and did a great job replacing our floor with new engineered hardwood, installing pot lights (including scraping the awful popcorn ceiling), all new trim and base boards, painting as well as some supplementary work like installing a new, more modern stone facade on our fireplace, among some other things. All throughout the renovations Mark offered his input and advice where he could - but never in a pressuring way - which we appreciated, and we felt that the cost for the work his team did was very fair and we were very happy with the end result!

We were planning on doing a simple update to our basement by taking out some awkward closets and put in new flooring. However, in the spring and fall we would get some water in our basement, nothing major but enough to soak the carpet. So, we decided to open up the walls and try and see why. We found all the studs to be rotten and moldy and the insulation was damp. This had obviously been building up over years. I reached out to a few companies for quotes, the range of prices and solutions was huge. When Mark came to quote provided a solution that worked within our budget but he assured would solve our problem. Other companies only provided options that I believe would have been overkill. In the end Mark and his team did internal waterproofing and replaced windows that were at grade level and seemed to be part of the problem. His team worked hard to complete the project in a timely manner and we are really happy with the work. We had some big rain storms the other week and everything stayed dry!

We had some damage done to a shared wall during neighbour's renovations when they didn't secure their roof rebuild and water came in, causing bubbling and cracking of paint. Needed to have the damaged paint removed safely as it was tested and found to contain lead. A fellow named Mark came with his crew and covered the floor and various surfaces with plastic and sealed off doorways to allow a negative air pressure fan to contain the dust and allow it to vent outside. It was tricky as we still needed to stay in the house during the work and we were able to work around it. They gave great advice about how long to stay out of the affected area until the scrubbers have cleaned the air well enough and did a great job afterwards with the cleanup! They even found a bit of mold under some trimming and baseboards that were removed and applied some anti-mold materials to those areas as well. I was able to call and email them with questions during the work which happened over 3 days and they were always very friendly and informative! Thanks for the great work!

Our newly finished basement flooded - water was coming up between the recently installed new flooring! We were a bit at a loss at where to even start so I started looking to a service to help. I’m so glad I found the Restorators! Mark and his team arrived within about an hour after my call and assessed the damage. I’m so glad I got a professional opinion because it was much worse than I thought it was! Mark explained the entire process and kept us updated throughout! The end result was amazing, Mark and his team restored the basement going above and beyond on many occasions to ensure it was perfect! I can’t say enough about this company or the team that helped us! I’d have them back in a heartbeat!

We were referred to Mark as we needed a large old boiler removed along with some asbestos piping. Mark’s pricing was fair and service was very prompt. I would highly recommended his services.

Mark was very responsive and able to diagnose and address our mold issue extremely quickly - including rebuilding the affected areas. He was always great to deal with and worked really hard to meet our tight timeline. All of his team were great guys as well. Mark was terrific in helping us with the paperwork around our insurance claim also. Mark knows what he is doing and the work looks fantastic.

I had a basement drain back up in one of my rental properties. The water and sewage damage was not significant but I wanted to make sure the damaged area was properly cleaned, deconatminted and sanitized. I called Mark and he came by the same day and while he could not provide a hard quote, he did provide me with a sense of the cost per hour, the cost of the scrubber air cleaner and the number of hours it would take. His crew came the very next morning and they did an excelletn job! My tennat was very happy with the job and the final result. The final bill had no surprises and was actually lower than i had expected. Great job Mark!! I would be happy to use yur services in the future.

Mark and his team came on the night of our sewage backup incident and quickly got to work. They removed all of the content, removed the sewage water, and dried and sanitized the space as quick as possible. There were some hiccups - some of the content was lost during the move to an offsite storage unit. But Mark owned up to it and he also personally helped with working with my insurance adjuster to get me a fair settlement.

Many thanks to the team and Mark especially. He came for a free estimate and I've got a fair deal. I've interviewed a few more companies by phone, but for some reasons I just felt they are gonna do a great job. And my expectations were met. They came three times. So do not expect the job to be done in an hour. It's a special process and a technology behind it. My attic looks like new now. Literally, the plywood is brand new. They also put a bathroom fan vent which wasn't properly installed by the previous contractor (through the soffit). They clean the baffles, so this is adequate airflow in the attic. Highly recommended!