The Restorators Water Damage Restoration reviews (87)

I hired Mark and his team to demo my basement, add waterproofing and remove the asbestos tiles. They did a great job and Mark was always responsive to any concerns or questions that I had. His team worked hard to get the job done in a timely manner.

They did good job. They are very professional and we are satisfied with work. Thanks

Mark and his colleague was very quick and efficient with the cleaning. Interaction was very pleasant. Definitely will recommend

The Restorators Water Damage Restoration team provided responsive, comprehensive and efficient services following a flood in our finished basement laundry room/kitchen and washroom. Mark immediately responded to our emergency call in the early hours of a Sunday morning and had an experienced technical team and equipment on-site within 60 minutes of the emergency call. Mark and his team quickly and effectively controlled both interior and exterior flooding, and implemented corrective actions to ensure full drying of the affected areas. Once all areas were fully dry, Mark assigned skilled contractors to install insulation, repair damaged drywall and cabinetry, and paint and restore our finished laundry/kitchen and washroom to pre-damage condition. Throughout the restoration service, Mark maintained regular contact with us and visited our home to review the work and ensure our satisfaction with the restoration process and results. The Restorators' Water Damage Restoration service was timely, seamless, customer-focused and of the highest quality standards. Thanks so much to Mark and his team.

I am happy to say that our experience with The Restorators was very very positive. From the time that we found them online and then we had a phone conversation and they explained the advantages to using their emergency response services. We agree to proceed and they came out the very next day. Mark, their representative, was very knowledgeable and explained how the whole Insurance claim and payout system works. That was very helpful. They explained every step of the flood damage assessment and removal process and how they would be working with our insurance company. Their workers were very polite and hard-working. They completed the emergency work the same day and dried everything out. We had good ongoing communication and many helpful phone conversations, with Mark which I so appreciated. They dealt directly with my insurance company and submitted all the required paperwork. After the claim was approved for rebuild, they fulfilled all their promises and it proved to be very financially advantageous. They are individuals and a company of high integrity and service and I would highly recommend them. Thank you for all your good work and excellent service. Landlord Gary

Water leaked from a heating/cooling unit, under the floor and was absorbed into the wall panels until it was noticed. Mark Mirashi and his crew came to address the damage caused by the leak by the next morning. They quickly assessed the situation and ensured that the wet floors were removed and wet walls were cut away. Fans and dehumidifiers were left to dry the premises and ensured that mold would not grow. The emergency work was completed within two days. At the same time we were dealing with our insurance company. Mark provided sage advice which helped to ensure that the proper scope of work was allowed. Once matters were settled with the insurance company, Mark and his trades returned to the job site to ensure the rebuild was completed before the holiday season began. Very professional and knowledgeable people!! Thank you Mark and crew.

Bathroom and main room in basement needed to be redone due to water damage. It looks great!

Booked on a Friday evening to come Sat morning so was a last minute booking- said they would come in the early AM, but called that morning to say it would be the evening (difficulty with machinery?). Guys that came were very nice and did a decent job. Made payment and sent email asking for confirmation, did not get confirmation, a few weeks later I received an automatic email saying I still had a balance outstanding. I emailed the company again asking to confirm they received my payment- and I have heard nothing since. Could have better customer service.

They completed the work as promised, meticulously, expertly and on time. They even cleaned up afterwards. Mark was kind enough to help with an unrelated repair once the job was completed. I would highly recommend them for any water or mold issues. They are definitely a professional company. We would not hesitate to call on them in the future.

The work was quick, friendly and very satisfactory. The only suggestion I would recommend would be some kind of paperwork upon receipt of carpets, a business card, etc. just to avoid the feeling I have given four rugs away to perfect strangers never to be seen again. They missed the promised return date but did come the next day, a bit late, but we got our carpets back in lovely condition and we were very happy in the end.