Michael Durham Landscaping

Rating: 4.8 out of 5

Michael Durham Landscaping reviews (129)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Aug 2021

    Great work, friendly and professional workers. Customer service is poor.

    Emails can go unanswered for days and require follow up to get a response. Same with phone calls. Customer service is poor. Was NOT notified of pending arrival of crew. But they did a great job in the end and lawn looks great.

    Answer from pro:

    Hello Brian! Thank you for the feedback, my apologies as we've been in transition of our move and are now back to normal, thank you for allowing us to provide you service! Michael Durham Landscaping

    Reply created 22 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Aug 2021

    Backyard makeover

    My backyard grass was destroyed. Michael and gang tore out the old and laid all new sod. Before the first cut it was like looking at prairie gas blowing in the wind. After the third cut the backyard now looks like a lush green bed. Very satisfied.

    Answer from pro:

    Hello Dwight, Thank you for the amazing review. We are thankful for you providing us the opportunity. Thank you for supporting your local community by supporting Michael Durham Landscaping.

    Reply created 16 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2021

    Installed new grass/grading

    Michael Durham Landscaping was absolutely fantastic to work with. Not only was Michael and his crew professional and friendly, the work they did on my backyard was phenomenal. I waited two months to write a review so that I could comment on how the grass/grading was longer term and all I can say is that it is excellent! We had a lot of issues with pooling water in our backyard (among many other things) and Michael and his team regraded our backyard and we have not had issues since. If you follow the information his team provides on caring for your grass after it is laid it will turn out beautiful; I am so impressed. Just an added note, I live in a middle row townhome and Michael was one of the few landscapers willing to complete the job on our house. I couldn’t recommend his company more! Pictures below are before and then after the first grass cut (lawn looks even more beautiful now after a few more)

    Answer from pro:

    Hello Mandy, Thank you for the review and we're thankful you provided us the opportunity to service your property, we're glad you're satisfied & look forward to helping anyone you know that may require landscaping! Michael Durham Landscaping

    Reply created 24 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2021

    Lawn resodding

    Happy with the quality service and attention paid to our back lawn. Was able to expedite service fir a relatively nominal cost.

    Answer from pro:

    Hello Chris, Thank you for the feedback and the review!! Michael Durham Landscaping

    Reply created 9 Jul 2021
  • Review from Donna Hart Quinonez
    Rating: 1 out of 5
    Review left on 1 Jul 2021

    How Disappointing (Updated)

    Clearly I’m an anomaly with this poor review. I referred this company to my mom based on the amazing reviews. She contacted their office June 16th and was told they couldn’t visit/quote for 2 weeks. Not a problem and an appointment was booked for June 30 between 4:30-7:30. And so it began…. A reminder email was received that morning confirming her appointment for a different day. Mom emailed back to clarify and they apologized for the error and did indeed confirm June 30. We waited. No one showed. This morning (July 1) she emailed them to advise of the no show. Email response: “Hello, My apologies Michael stopped by yesterday evening, as it’s lawn cutting and garden maintenance he does not need to view the property so he continued to the next quote, you will likely receive a proposal today for your property. If you have any questions or concerns please, Feel free to call or email at anytime. Check out our website for more details.” Thank you, Michael Durham Landscaping Hm. So he doesn’t need to view the property because it’s for lawn cutting and garden maintenance??? Anyone else think that’s odd? And he stopped by BUT doesn’t need to view the property. So why stop by? Why did we wait for almost 3 hours? And how does one reasonably & accurately quote services without a “need to view the property…”. (Numerous shrubs in back yard). Not to mention no opportunity to discuss the services required? Nevertheless, she waited for the email quote. Quote was received today with a different client’s name and address. Michael Durham Landscaping: This experience sure doesn’t seem on brand based on your company’s reviews. So very disappointed. **update** thank you MDL for the fast response. Totally understand training new staff and the bumps along the way. Star rating “upped” to reflect responsiveness to this review. Yes, please email the correct quote and I’ll let her know. July 13: Another update: quote not yet received..

    Answer from pro:

    Hello Donna, Apologies as we are still in the training process for our new office admin, I visited the property and read what was required upon arrival, I did provide a proposal as your mom has the same first name as another customer the wrong proposal was sent, at which point we received an email: Omg – this proposal is definitely not for me as we have never met. It is for another Yvonne at ************ in Whitby dated March 30, 2021. Based on the no show yesterday and now sending me someone else’s quote I am withdrawing my request, would you still like the proposal that was written up? Or still not send the proposal? We do try our best to have every team member up to par and apologize that you are deeply disappointed, please let me know if you'd like the proposal, thank you!

    Reply created 5 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jun 2021

    Tree Removal and Drainage Project

    MDL worked efficiently and smoothly. Project looks great. No more icy driveway due to runoff or pools of water in the summer! Gave me lots of tips on getting the sod to take (water the crap out of it), and would use them again in a heartbeat.

    Answer from pro:

    Thank you for the review! Glad we could help Michael Durham Landscaping

    Reply created 23 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jun 2021

    Landscaping

    Did do a great job. And the only grievance I have I did get 1st proposal and then I decided to change few things and add a couple of things I got another proposal and both of the proposals include price of disposal been/trailer. It is my fault I should have asked to combine both proposals in to one and then agree on that. I endup paying for 2 trailers. And I honestly don't believe the stuff that they had to take out get required 2 trailers

    Answer from pro:

    Hello Igor, Thank you for your review! we appreciate being able to provide service for you. With regards to the bin disposal, anytime a project requires more than one bin, for example, 1 1/2, 1 1/4 1 3/4 the charge is a still a flat rate for disposal before materials can be installed,( trailers must be empty to bring in clean materials) I hope this helps to clarify any miscommunication, thank you for supporting local!

    Reply created 14 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jun 2021

    Very professional, the crew was awesome, and great work!

    Beautiful sod job they did for us! The professionalism with the communication and expected timeline (can be tough to find actually) was exceptional. Very impressed and happy customer! Thanks Michael Durham Landscaping!

    Answer from pro:

    Thank you for the great review! Enjoy your new lawn :) Michael Durham

    Reply created 14 Jun 2021
  • Review from Customer of Michael Durham Landscaping
    Rating: 5 out of 5
    Review left on 10 Jun 2021

    Sod Replacement

    Michael Landscaping was fast and thorough with the job. The team worked together quickly to remove weeds, layer on new top soil and then covered our property with fresh sod. Michael came by afterswards to inspect and clean up any garbage, as well as explain maintenance & care. We are very happy with our new lawn.

    Answer from pro:

    Thank you for the review! We greatly appreciate the reviews!:) Michael Durham Landscaping

    Reply created 12 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2021

    Landscaping Project

    Michael Durham Landscaping was very friendly and professional and their work was great. I will recommend them to anyone looking to landscape their property.

    Answer from pro:

    Thank you for choosing us! We truly appreciate your support and great review! Stay safe, Michael Durham Landscaping

    Reply created 11 Jun 2021
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