Furnace Family reviews (405)

I recently had the pleasure of dealing with Furnace Family Heating and Air Conditioning for the purchase and installation of a Daikin Fit gas furnace and air conditioning unit, and I couldn't be more pleased with the experience. From start to finish, the team at Furnace Family demonstrated professionalism, expertise, and exceptional customer service. They took the time to understand my specific needs and recommended the Daikin Fit system, which has proven to be a game-changer in terms of both performance and efficiency. The installation process was seamless, with the technicians working diligently and ensuring that everything was installed correctly and functioning optimally. I've been enjoying the benefits of the Daikin Fit system ever since, as it provides reliable heating and cooling, enhanced indoor air quality, and significant energy savings. I highly recommend Furnace Family Heating and Air Conditioning for their top-notch service and their commitment to delivering high-quality products like the Daikin Fit.

Chris at Furnace family was great, friendly and helpful. Quickly responded to our need for a water heater install and repair! Gave some additional insight and was extremely knowledgeable!

Hi. I contacted the company, Ross came out and gave us a quote and helped us with some decisions. After the installation, everything was cleaned up and left in good order. Inspectors came out and inspected everything. All was fine. I would use this company again in a heartbeat.

Great everything from salesman Jonathan to office Sarah, Alanah, Operations Manager Peter and on-site crew Morgan, Mitchell and Grant. Efficient, friendly, happy and personable. Thanks to all! We highly recommend Furnace Family.

We called to get a quote and during one of the busiest times of the year they still managed to get someone out within a few days. They had multiple options with great information on why they suited our household and should have it set up. They had great payment options and the warranties on our units were the best that we saw. There were a couple small errors made but they were the ones to point them out and correct them ASAP. When it was fully installed they also provided clear and simple instructions on final set up we needed to do as well as what care and maintenance we should follow to keep the units in top condition. Very happy with the experience.

Technician arrived on time and introduced himself. The company sent an email with his photo before his arrival. He was very thorough and explained how to regulate the air conditioner and thermostat. Would recommend this company.

Very happy with the service that they gave us. Staff was friendly and courteous as always.

Ron and team were quick and efficient. Overall great experience and price. Would recommend their services.

Service was performed by Scott (Boiler and Furnace) and Li (A/C). Both were polite and very knowledgeable. They pointed out a few things to watch for and what to do. Communication was excellent. We would definitely recommend Furnace Family.

Chris did the yearly maintenance on the furnace and AC unit we purchased over a year ago. I happily signed up for the monthly maintenance, and Im glad he reminded me this is an option. Chris was professional, personable and knowledgeable. He delivered the high quality customer service consistent with all my interactions with Furnace Family.