Personal Movers reviews (171)

Thank you for taking the time to leave a review for us! We appreciate your business and hope you are enjoying your new place! Warm Regards, Personal Movers

Thank you, Monica, for taking the time to leave a review! We are very happy that we could help you with your move and make it as stress free as possible! We appreciate your business. Enjoy your new home! Kind Regards, Personal Movers

Dear Bert and Penny, We are very sorry your experience didn’t match your expectations. We set a high standard for ourselves, and are very sad to hear this was not met in your interaction with our business! We would like to take this opportunity to answer to important points you brought up in your feedback. You were moving from a 4 bedroom, 2,100 square feet house and we sent the biggest truck you can get for residential moves to complete this move for you. You are correct when saying that we did take the inventory with you over the phone on the day you booked this move with us. Unfortunately, when the movers arrived to you pick up location there was more than a double of what you listed on the inventory. It is very important to let the moving company you are hiring know that there will be extra items moved, so that could be added to the inventory and you and the movers can plan the schedule accordingly. That way we would also be able to give you more realistic expectations in terms of how long the move will take and a more accurate estimated price. Luckily the distance to your drop off location was not long and the movers were able to complete moving 2 full loads in a timely manner. We would like to apologize for the damages that occurred during your move. Our movers always wrap every single piece of furniture for a safe transportation to avoid unessasery damage. Having said that the damages did occur still and we do apologize for such a mishap on our part! This is not something we are known for. We are happy to know that this situation has been rectified and you were compensated accordingly. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kindest Regards, Personal Movers

Thank you for taking the time to leave a review/feedback for us. We are happy to hear that overall your were left satisfied with our moving service! Because we do not see who left this review we cannot check the name in our system who this move was done for. Please contact us at (403)992-6229 or at info@personalmovers.ca to schedule the repair of minor damages done to the walls. Kind Regards, Personal Movers

Thank you, Daniel, for taking the time to leave your feedback/review. We appreciate you patience on the moving day and are so glad to hear that you were happy with our moving services. We hope you are enjoying your new place! Kind Regards, Personal Movers

Thank you, Peter, for taking the time to leave your review. We are so glad to hear that you were left happy with our moving services. We hope you are enjoying your new home! Kind Regards, Personal Movers

Thank you for taking the time to leave a feedback for us!! We really appreciate you giving us a chance to move you! We hope that you are enjoying your new place and will be glad to help you with moving if you may ever need our services again in the future! Best Wishes, Personal Movers

Dear Michelle, we’re very sorry that you had a negative experience with our moving company! We would like to thank you for bringing the points to our attention and would like to take this opportunity to answer to the important feedback you provided. The truck you were booked for was indeed the biggest truck that you can get for residential moving, which was a 5-ton 28 foot truck. Sometimes it can happen that all of the items do not fit into a single load and that can depend on a lot of factors such as: there were a lot of oversized items, or there were more belongings to move than the average 1500 square feet house would have, etc. In your case, unfortunately, 1 truck load was not enough to move all of your belongings and, therefore, the movers had to make another trip. We do apologize for the misscommunication that happened when the movers went on their lunch break before making a second load. They did mention this to your husband who was presentat at the original location but did fail to give you a call and let you know as well and for that we do apologize! The movers had to take a lunch before proceeding to work on the rest of your move as they do have a right for a break to eat and rest. Please note that that the lunch break is deducted and not charged to the client. You are mentioning a lot of damages done to your belongings but we never recieved a single claim or picture of the damages done to any of your belongings. It is very important to let the movers and the moving company know about the damages as soon as you see them, so that appropriate actions can be taken and the matter resolved in a timely manner. We did, however, recieve, a phone call from you 5 days after the move was complete regarding minor scratches (can be seen on the pictures your provided) and even though it was already several days after the due date to submit claims our customer representative did offer to you 2 options. The first one was to send a contractor to your house to touch up/repair the scratches on the walls. The second was to provide you with a compensation as per the insurance coverage you chose before the start of the move. However, none of those options were satisfactory to you as you needed the scratches to be repaired by the morning of the next day (in less than 12 hours). Our customer representative tried to explain that we are not able to accommodate such a short time frame and offered to you a compensation as per the contract instead but this response offended you. We are very sorry your experience didn’t match your expectations. We will use the feedback you provided to make us better and to ensure this doesn’t happen again. We can’t fix the past but you have our personal commitment to improve the way our staff serves every customer. Until then, please accept sincerest apologies on behalf of everyone on the team.” Kindest Regards, Personal Movers

Thank you for taking the time to leave a review! We appreciate your business and are so glad to hear that you were happy with our moving team and moving service! Kind Regards, Personal Movers