The move was scheduled for 9 am. It started with a call saying it’ll be 9 – 9:30. At 9:24 I received a call that they can’t find the place and have the wrong address. Around 9:45 the truck shows up and I watch them painfully try to backup for 5-10 minutes. (I had my car parked out front to save a space and moved it when the truck came).
They come in and started the move out process. I had moved most items over already by myself, so there were very little boxes. I immediately noticed that they were a little slow gathering items. For example, taking apart table legs, which I didn’t feel was necessary, by a hand screwdriver, and spend a ridiculously long time wrapping the couch in plastic while just placing the cushions in the truck. After three hours, they finally start to take apart the furniture, a large dresser/bookcase and the loft bed. Note – they tried for a long time to take the dresser/bookcase down the stairs, even though I had told them I didn’t think it was going to go. Even though these are ‘professional’ movers, they did not have any power tools or even an allen wrench. Asking me for tools and taking apart everything by hand.
At 2:30 everything is loaded on the truck and they say they are ready to go. Not everything from the house was removed, but I was so frustrated at that time I didn’t even tell them to get the rest if the items, as I knew I could grab the rest way faster then them. They also never checked.
They inform me they will be taking a 30 minute lunch which I won’t be charged for, which is fine. Note – according to google maps, the drive time between locations is 7 minutes. At 3:30 I call them and ask where they are, and they informed me a few minutes away. I watch them painfully backup again, and an item to note, The truck took up half of my neighbour’s driveway, I understand trucks need space, but the individual with a car parked beside it, completely blocking their entire driveway and access to garage.
During the unloading process, my daughters and I are grabbing items, and removing the ridiculous amount of tape and covering over items. We tell them not to bother putting the dresser/bookcase back together and to focus on the bed. They start looking at items, moving everything out of the room they placed it in to see the pieces. They ask me about instructions and I said I did not have them. They are basically just standing there, staring at items for a long period of time, when I ask them if they are going to be able to put it back together. I said that I was upset, as I mentioned the bed when I placed the inquiry and if they were not able to put it together they should have told me before they took it apart. The one individual, raised his voice to me and exclaimed that nobody can put that together without instructions and stormed out. Needless to say, I was extremely upset. He called the manager I am assuming and came back and I looked up the bed number to model and instructions were found and they start the long slow process of putting it together. Finally around 10 pm they give up. The beds are not put together but my daughters and I will be able to complete the next day with proper tools. Most items are not put away, and I was charged over 2000 dollars for the worst move of my life.
