Hello Vivek,
We appreciate your feedback.
Customer satisfaction is our number 1 priority and work every day to better ourselves.
I do not have any records of your raised issues either by phone or email.
The movers confirmed you had 2 ikea beds, 1 couch and 1 ikea dresser in poor condition. However, they made sure to wrap and protect with our moving pads. Additionally, they found all your boxes and kid toys placed along the hallway to the elevator and outside the loading dock area which is not safe.
Since you were assisting them with loading and all fragile items being on the floor and packed not safety, they did assist with closing and tapping the boxes as they arrived at your unit.
Our goal is always to provide exceptional service, and is clear we fell short in this instance. We value your feedback and will be taking steps to prevent these problems from happening in the future.
Sincerely,
Arielli MOVING team
Reply created 13 Apr 2025