Arielli MOVING Company reviews (109)

Review from Jovana Mitrovic, Bolton
Rating: 5 out of 5
Review left on 20 May 2025
Moving service (short distance within 50km): 80 km
After speaking with few different moving companies i chose to book with Donald. He was very confident and straightforward with the estimate. Movers came 1 day in advance to do the packing and prepare for the move. I am satisfied with their work. However some suggestion for the future to the movers would be to load the chairs last as we had to wait until the end of the truck to offload the chairs and we were standing for the meantime. Thank you Arielli!!
Review from Laura mariana Sanchez, Concord
Rating: 5 out of 5
Review left on 16 May 2025
Moving service for consumers: 35 km
The Arielli Movers team was fantastic during my recent moving experience. they were polite and accommodating of my needs and communicative during the all moving process. I received a quote and give them all my information. Come the moving day 3 movers assisted very polite, friendly and careful. I needed help in packing all the artwork and they did a good job with that. It was a lengthy move given the 3 hours of travelling to our new home in London. Appreciate all the good work. thank you Arielli Movers
Review from Ali, Toronto
Rating: 2 out of 5
Review left on 11 May 2025
Moving service (short distance within 50km): 34 km
Asked for 4 person crew, received 2.5 (one was almost not working) Several times asked for them to visit the home to estimate the truck size, never came. Finally sent pictures and videos to make sure the right truck size is sent. The wrong one was sent and therefore they had to do 2 trips, and they charged us for the whole time Almost all I had was already packaged, it took them 6 hours to put the boxes in the truck. They were charging the time, of course. One of the crew was so tired and out of shape that caused lots of damages to our fridge, freezer, and a computer desk. After two trips, there were still lots remaining at the old house, I had to rent a Uhall the next day and move them myself. We complained, they listened, and that was that! Nothing. not even an apology. Not even asking about the damages. NOT A THING!
Answer from pro:
Thank you for sharing your experience feedback. We strive to provide professional, efficient and careful service.I understand you are going through renovations and it is stressful moving your belongings in garage or basement. You confirmed you would be moving boxes in advance and the videos emailed did not show all your items. Considering short distance between locations, I quoted 1 truck with second trip for patio furniture.The crew worked tirelessly and made sure all house furniture was protected although 1 mover was sweating a bit more, they did complete the move as quoted. They also did say they liked the cookies from you! Your request to deduct hours was not approved as the movers completed within estimate of 10-12 hours with 1 hour discount as courtesy. Your claim about damage inside fridge was followed up and the movers confirmed in your presence the pre move existing dent to the fridge side. Your feedback is invaluable, and we are committed to improving our service. Sincerely.
Reply created 20 Oct 2025
Review from HomeStars user from Acton
Rating: 5 out of 5
Review left on 23 Apr 2025
Moving service for consumers: 85 km
The movers arrived on time. They wrapped everything, dismantled and reassembled as well. It was the most relaxing move for me ever. They do work a little slower, because of their attention to care and wrapping everything. So, expect to add a couple of hours to what you think it is going to be. I would use them again.
Answer from pro:
Thank you very much for sharing your experience with us! We are very happy to hear that our team did a great job with moving your belongings. We work everyday to provide a great experience and a stress free move. Our team appreciates your recommendation and happy to assist you again in the future!!
Reply created 6 May 2025
Review from Vivek, Etobicoke
Rating: 2 out of 5
Review left on 25 Mar 2025
Moving service (short distance within 50km): 70 km
Experience could have been better. Few damaged items that would cost more to replace than the cost for movers. Broken dressers, glasswares, and dropping of things right in front of me. Although this happened towards the end of a 5-hour moving job, exhausions should not be an excuse for carelessness even after asking them to take breaks. Overall i would not recommend this company.
Answer from pro:
Hello Vivek, We appreciate your feedback. Customer satisfaction is our number 1 priority and work every day to better ourselves. I do not have any records of your raised issues either by phone or email. The movers confirmed you had 2 ikea beds, 1 couch and 1 ikea dresser in poor condition. However, they made sure to wrap and protect with our moving pads. Additionally, they found all your boxes and kid toys placed along the hallway to the elevator and outside the loading dock area which is not safe. Since you were assisting them with loading and all fragile items being on the floor and packed not safety, they did assist with closing and tapping the boxes as they arrived at your unit. Our goal is always to provide exceptional service, and is clear we fell short in this instance. We value your feedback and will be taking steps to prevent these problems from happening in the future. Sincerely, Arielli MOVING team
Reply created 13 Apr 2025
Review from HomeOwner
Rating: 5 out of 5
Review left on 12 Nov 2024
Oakville house move to Ottawa
I will recommend the movers to anyone in need. Thanks to Donald and hie crew did very good work! I hired the company for third time in last 4 years. All my family has used their services. We moved from Oakville to ottawa witha lot of furniture. They are very good at their job. All was taken care and assembled everything. Very happy with them!
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Oct 2023
Movers in Markham
My movers were Arturo and Damian. They arrived at 9:40am and started to load all my furniture from upstairs. Arturo was putting the beds apart while Damian was wrapping the dressers. My big mirror which I was extremely worried was wrapped with pads and made it safely to the new house. They took some time to do that but the additional time make sure it was safe. However great work!
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Oct 2023
Moved for 3rd time with ARIELLI Moving
My experience with arielli movers was great. My movers were Arturo, Tom, and Eddy. I gave clear instructions to their manager that I wanted my tv protected well. Donald assured me that the guys would listen and do what I asked. Im satisfied with the job.
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Oct 2023
Oakville move
The Arielli Moving team was nothing short of fantastic during my recent moving experience. I move to Oakville from Burlington. They were very responsive and communicative leading up to the moving date and were very accommodating to suit my needs. On the day of, the two movers that assisted were friendly, polite, and I could tell that they were being very cautious with my furniture. I needed help assembling some new furniture pieces and they were both on it and completed it quickly. What I liked best was that the movers were very efficient, did not waste any time, and had very pleasant attitudes. I would highly recommend ARIELLI Movers!
Answer from pro:
Hello Herson, We are more than happy to have assisted with your move. We wish you all the best in your new home. Best of luck! Arielli Moving team
Reply created 19 Oct 2023
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Oct 2023
COMPLETE MOVE VAUGHAN ONTARIO
Arielli Movers did an outstanding job starting with the quote to the actual move. The website system is very effective and allows you to list all the items, Donald was very attentive to clarify any questions. The four movers were efficient and nice, managed to get all my exercise equipment from the fourth floor without a single damage. This was our second time to hire Arielli Moving. My parents had hired them 2 years back moving from Vaughan to Sarnia, Ontario. Thanks so much to Donald and all the crew!
Answer from pro:
Hello Genevive, Thank you for your kind words! We are more than happy to have assisted with your move. Regards, Arielli MOVING team
Reply created 16 Oct 2023