HomeStars user from Toronto
Rating: 5 out of 5
Repair household appliance
the job was satisfactory
Answer from pro:
Thank you very much for your kind review. Fixify appliance repairs always ready to help.
Reply created 7 Feb 2025Fixify Appliance Repair
Rating: 4.4 out of 5
Fixify Appliance Repair reviews (473)
Review from HomeStars user from Toronto Review left on 6 Feb 2025Review from HomeStars user from Toronto HomeStars user from Toronto
Review left on 6 Feb 2025Rating: 3 out of 5Repair household applianceTechnician completed work appropriately. Communication was terrible and at times non existent. They missed a scheduled appointment with no contact that I had to initiate follow up to, visits at an indicated time period pushed back hours after already missing the previously given time slot. The manager blamed everything on a late part, but that would have been no issue if they communicated anything to us and didn’t no show. I wouldn’t use Fixify again.Answer from pro:
Thank you for your feedback. We sincerely apologize for the communication issues you experienced during your service with us. While we strive to provide reliable and timely service, we clearly fell short in keeping you informed, which is unacceptable. We take your concerns seriously and are addressing them internally to ensure better communication and scheduling reliability in the future. If there’s anything we can do to make things right, please let us know—we’d love the opportunity to regain your trust. Again, we truly appreciate your business and your honesty in sharing this experience. Best regards, The Fixify Appliance Repair Team
Reply created 7 Feb 2025Review from Ian Brinksman, North York Ian Brinksman, North York
Review left on 4 Feb 2025Rating: 3 out of 5Repair household applianceTechnician was amazing, pleasant & hard working. Others in their organization not so muchAnswer from pro:
Thank you very much for your kind review. Fixify appliance repairs always ready to help.
Reply created 4 Feb 2025Review from Mohamed, Hamilton Mohamed, Hamilton
Review left on 4 Feb 2025Rating: 1 out of 5Repair household appliance(Updated on 12 Feb 2025)Update to my review: This company is real scam, the manager is very greedy, and a liar, the technician took exactly 1.5 hours showing on my camera system, and did only maintenance, i highly recommend to stay away from this company, check their reviews. The Fixify Appliance Repair manager responded to my review, asking me to call for a fair resolution. I called him, However, the call escalated, with him focusing solely on the review, yelling, and offering a maximum refund of $50. Here is my review that he responded to, Initially, I was quoted $240 for repairs if no hardware was needed, with a $70 service fee deductible from the total. After the technician’s visit, the manager raised the cost to $520, claiming hardware replacement was required. I paid the full amount, only to later realize that no parts were changed—just cleaning and maintenance, which should have cost $240. When I requested a refund, the manager returned only $76.23, leaving me paying $443.77 for basic maintenance.Answer from pro:
We're sorry to hear about your concerns. However, there seems to be a misunderstanding. Our manager initially quoted you $240 plus tax ($271.20) over the phone for the service call and repair of your dryer, with parts being an additional cost if needed. You agreed to this pricing. When our technician arrived and inspected the dryer, he found that it required full maintenance due to a significant buildup of lint, debris, and hair. This additional service was quoted at $172.57 because it required extra time for a thorough cleaning. He also informed you that a part might be needed, costing an additional $76.23. You agreed to both potential costs. Upon your approval, the technician proceeded with the repair and deep cleaning. Fortunately, he was able to fix the issue without replacing the part, which saved you money. As a result, we refunded the $76.23 for the unused part. The entire job, including repair and deep cleaning, took 2 hours and 30 minutes. The Fixfy Appliance Repair Team
Reply edited 8 Feb 2025Review from HomeStars user from Hamilton HomeStars user from Hamilton
Review left on 27 Jan 2025Rating: 5 out of 5Answer from pro:
Thank you very much for your kind review. Fixify appliance repairs always ready to help.
Reply created 29 Jan 2025Review from HomeOwner HomeOwner
Review left on 14 Jan 2025Rating: 5 out of 5Washing machine repair
Contacted fixify, their price to come out and take a look was very reasonable as was the overall repair cost. The work was done well and quickly. Will definitely use them again.Answer from pro:
Thank you very much for your kind review. Fixify appliance repairs always ready to help. 416-857-3925
Reply created 15 Jan 2025Review from HomeOwner HomeOwner
Review left on 6 Jan 2025Rating: 5 out of 5Noise coming from Dryer
Dryer has gone noisier and noisier over the years vibrating the house, called fixify - they came the same day. Serviced my dryer, and levelled it. good to go. Great customer service, fast and knowledgeable! Bilal the technician was great!Answer from pro:
Thank you very much for your kind review. Fixify appliance repairs always ready to help. 416-857-3925
Reply created 7 Jan 2025Review from Customer of Fixify Appliance Repair Customer of Fixify Appliance Repair
Review left on 30 Dec 2024Rating: 5 out of 5Repair
Husam was very punctual and we had a same day diagnostic. He recommended places and brands for our next purchase- thank you!Answer from pro:
Thank you very much for your kind review. Fixify appliance repairs always ready to help. 416-857-3925
Reply created 3 Jan 2025Review from HomeOwner HomeOwner
Review left on 11 Dec 2024Rating: 1 out of 5Washer & Dryer Repair
They were prompt upon arrival but did not come with their all their own tools. They were asking my husband for numerous items and was only able to fix the dryer and not the washer. It took him hours to locate the issue and while my husband was watching him, the technician explained what was going on and what the problem was. The owner (Sam) then called my husband and indicated that it was a different issue that would cost much more as he was trying to gauge us for more money. My husband said I am willing to pay $150 for your time take it or leave it as he was asking for over $450 saying new parts were needed which was not true. The technician left only fixing the dryer and indicated they would call regarding how to fix the washer. The owner Sam never followed up (assuming because he knew he had been caught red handed) and we ended up going with another company to fix the remaining appliance which was the washer. Overall, sneaky operation which I would not trust or recommend to anyone in the future.Answer from pro:
Hello, We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with repairing your washer. We pride ourselves on our appliance repair service and the high quality standards we maintain. We would like to make things right. You can expect a call from our manger Mark soon to discuss what occurred and how we might make it up to you. Yours sincerely, Fixify appliance repair team
Reply created 12 Dec 2024Review from Customer of Fixify Appliance Repair Customer of Fixify Appliance Repair
Review left on 10 Dec 2024Rating: 2 out of 5Fridge repair quote
Hired first person who called through Homestars regarding my water dispenser. Told repair person who show up between 4 and 5 pm. Repair person showed up at 5:45 pm. Barely looked at fridge. Only looked at water being dispensed. Then said it's not the fridge, it's our city water. Quoted $80 for assessment only to be asked to send $90.40 for a 5 min visit. Not impressedAnswer from pro:
Hi, the technician came and diagnosed the problem, confirming it was an issue with the city water. You paid only $80 for the service call, as we quoted you, not $90.40. The service call took him 45 minutes to drive to your home and 20 minutes to diagnose and identify the problem.
Reply created 12 Dec 2024