CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM

Rating: 5 out of 5

CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM reviews (464)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2023

    Windows and patio door

    We were very happy with the whole process - from the meeting with Kristian to the installation process. We recommended them to our friends and neighbors.

    Answer from pro:

    Thank you for your kind words and recommendations! We're thrilled you had a great experience with Kristian and our installation process.

    Reply created 22 Jul 2023
  • Review from Shelley Sweeting
    Rating: 5 out of 5
    Review left on 19 Jul 2023

    Bay window and all main floor windows replaced

    Had all our main floor windows replaced including our big bay window. Very pleased with the customer service from Gerry and other admin staff!! Pleasant, knowledgeable and great response times. Installers were great too!! Polite, efficient and cleaned up well after job was completed and explained everything. Im very pleased with my new windows and I referred them to my friend that was pleased also. Thanks so much Shelley Sweeting

    Answer from pro:

    Shelley Sweeting, thank you for your wonderful review! We're delighted that you're happy with your new windows and the customer service provided by Jerry and the admin staff. The installers' efficiency and cleanliness are essential aspects we take pride in. We appreciate you referring us to your friend, and we're glad they had a positive experience too. Should you need anything in the future, feel free to reach out. Thank you for choosing us!

    Reply created 22 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2023

    Windows and Installation

    The 9 windows in my 40 year old addition were the greatest need. After the fantastic results both visually and functionally I made the decision to complete the 6 remaining windows in the 1856 portion of my home. Improvement in the heating and cooling costs has already been realized. Prompt response from both Mike and Nick was remarkable when there was a concern about the closing mechanism on 4 of the windows. Colin came to address this issue and within an hour the minor adjustments were made and all of the windows are functioning perfectly. This is the kind of service Consumer Direct provides!

    Answer from pro:

    Thank you so much for taking the time to share your wonderful experience with our services! We are thrilled to hear that the 9 windows in your 40-year-old addition, as well as the 6 remaining windows in the 1856 portion of your home, have provided you with fantastic visual and functional results. We take great pride in our work, and it warms our hearts to know that you have already noticed improvements in your heating and cooling costs. Our team at Consumer Direct is dedicated to delivering top-notch service, and we are delighted that Mike and Nick were able to promptly respond to your concerns regarding the closing mechanism on 4 of the windows. We appreciate your kind words about Colin, who efficiently addressed the issue and made the necessary adjustments to ensure that all the windows are now functioning perfectly. Customer satisfaction is our top priority, and we are grateful for the opportunity to serve you and meet your expectations. Should you have any further questions or require any assistance in the future, please don't hesitate to reach out. Your feedback is invaluable to us as we continually strive to provide the best service to our customers. Once again, thank you for choosing Consumer Direct. We truly value your business and look forward to serving you again in the future.

    Reply created 19 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2023

    Happy with our decision

    I got my quotes from 7 different manufacturers and Consumer Direct was the 8th and last one. As soon as we met Kristian (the salesperson), we put away all the other quotes and decided to deal with him. He really impressed us with his knowledge, confidence, and honesty (How did I find that? Because we had met 7 different representatives before him) Even after signing the contract, we changed our design and decision a couple of times and every time he helped us like a friend, with no hesitation or questioning. The windows got ready according to the schedule and the installation team was more than greatskilled, experienced, and friendly guys. Sina was the leader, He was working looked like he was working in one of his close friends ' house. So impressive. In the end, it may be cost us a little bit higher than other manufacturers, but I highly believe that it was worth it. Hopefully, the windows' quality be fine like the other provided services which time will show but I am optimistic because while all the provided services from a manufacturer are great (sales, customer service, and installation) then I can say the production quality will be fine as well (fingers crossed)

    Answer from pro:

    Thank you for your glowing review and for choosing Consumer Direct for your window project. We are thrilled to hear about your positive experience with Kristian, our salesperson. We take immense pride in our team, and it's wonderful to know that Kristian's knowledge, confidence, and honesty left a lasting impression on you, standing out even after meeting representatives from other manufacturers. Our goal is always to provide exceptional customer service, and we are delighted to hear that Kristian supported you through the decision-making process and design changes with the care and attentiveness of a friend. We understand that home improvement projects can be intricate, and we are here to make the journey as smooth and enjoyable as possible. It's heartening to know that the installation team, led by Sina, exceeded your expectations. We aim to work with skilled, experienced, and friendly professionals who treat your home as if it were their own. We are proud to have such dedicated individuals on our team. Regarding the cost, we believe that the value of a product and service is often reflected in the satisfaction it brings. We are confident that the quality of our windows will match the excellence of our other services. Your optimism is appreciated, and we assure you that we have stringent quality control measures to ensure the finest products are delivered. Once again, thank you for choosing Consumer Direct and for sharing your positive experience with us. If you have any questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again.

    Reply created 21 Jul 2023
  • Review from Chris Hawkins
    Rating: 5 out of 5
    Review left on 18 Jul 2023

    14 windows

    Right from start to finish everybody was professional and courteous, Installers were excellent and took the time to do job right.

    Answer from pro:

    Thank you for the glowing review! We're thrilled to hear that our team provided a professional and courteous experience, and we're glad the installers did an excellent job. Your satisfaction is our top priority!

    Reply created 19 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2023

    Complete Home Window and Doors Replacement

    My wife and I couldn't be happier with the service from Consumer Direct Windows and Doors. Everything from there sales rep David, to the office staff to the full installation crew. It took their team one full day to completely remove and install our windows and doors. I have already recommended them to family and friends.

    Answer from pro:

    Thank you for the glowing review! We're thrilled you had a fantastic experience with us. Your recommendation means the world to us! ???

    Reply created 19 Jul 2023
  • Review from Customer of CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM
    Rating: 5 out of 5
    Review left on 17 Jul 2023

    Windows and trim

    Frim beginning to completion the process was smooth. Workers kept me updated of the progress due to climate changes but the end result was great. Workers very friendly.

    Answer from pro:

    Thank you for your kind words! We're thrilled to hear that you had a smooth experience from start to finish. Our team takes pride in keeping clients informed and delivering great results. We appreciate your positive feedback!

    Reply created 19 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jul 2023

    Windows and patio door

    The windows are fantastic, the installer were quick and thorough. Steve the representative from Consumer direct windows and doors was very professional, staying in contact with us from the beginning to the end of the installation.

    Answer from pro:

    Thank you Sandra for your wonderful feedback! We're thrilled that you find the windows fantastic, and it's great to hear that the installation team worked quickly and thoroughly. Steve's professionalism and consistent communication throughout the entire process are aspects we take pride in. If you ever have more window or door needs in the future, feel free to reach out. We appreciate your recommendation!

    Reply created 30 Jan 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2023

    Consumer Direct

    I had a great experience and we're happy with our patio door. Go Consumer Direct, I worked with Steve. If you think this is a fake review, ask the company for my contact information and give me a call.

    Answer from pro:

    Thank you for the positive review! We're delighted you had a great experience with Steve and are enjoying your new patio door. Your satisfaction is our priority! ??

    Reply created 19 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2023

    Windows

    Consumer Direct did a great job. So professional and timely. Morgan the estimator came by to make sure all was well. Can't beat the service from this company. Totally recommend them.

    Answer from pro:

    Thank you for your positive feedback, Dave! We're glad to hear that Consumer Direct provided excellent service and that Morgan ensured everything went smoothly. We appreciate your recommendation!

    Reply created 19 Jul 2023