CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM

Rating: 5 out of 5

CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM reviews (464)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2024

    Window replacement

    David came to do our quote and he was efficient and knowledgeable. Gave great pricing. Aleks came to do install of our patio door, back window and flashing. His team was quick, clean and the job looks amazing. Were so happy with the new look this gives our house! Only suggestion is they take credit card for payment so we can collect cash back but the window crew should carry a machine with them. Those portable squares would be a great addition to the service.

    Answer from pro:

    Thank you for your detailed review! We’re delighted to hear that David and Alex provided efficient and high-quality service, and that you’re thrilled with the new look of your home. We do accept credit card payments, and if you’d like to pay by card, please contact our office—there is no additional charge. We appreciate your feedback and are always looking for ways to improve. If you need anything else, we’re here to help!

    Reply created 6 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2024

    Windows Installation

    I am more than pleased with my window installation. The staff was very knowledgeable and helpful throughout the process. The windows are high quality and look amazing. Highly recommend this company for windows. Great company!!

    Answer from pro:

    Thank you for your wonderful feedback! We’re thrilled to hear that you’re pleased with your window installation and that our team was helpful and knowledgeable throughout the process. It’s great to know you’re enjoying the high-quality windows and their look. Your recommendation means so much to us!

    Reply created 6 Dec 2024
  • Review from Customer of CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM
    Rating: 5 out of 5
    Review left on 3 Dec 2024

    Brand New Door

    Quality doExcellent service, prompt installation, and a high-quality door. Very satisfied with the entire experience!or and excellent service.

    Answer from pro:

    Thank you for your kind words! We’re thrilled to hear you’re satisfied with the quality of the door, our service, and the prompt installation. If there’s anything else we can assist you with, don’t hesitate to reach out!

    Reply created 6 Dec 2024
  • Review from Customer of CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM
    Rating: 4 out of 5
    Review left on 2 Dec 2024

    Window Installation

    The price was competitive, and the work was well done. The only negative was having to sit through a sales pitch by a guy who claims they don't employ salespeople. 30 seconds after making this claim, he pulls out a binder and begins to show me laminated photos of his family. What exactly does this have to do with getting a quote on windows? Will they be the ones installing them? Will they go hungry if he doesn't get the contract? After that he promised to bring his 25 years of experience onsite to check the quality of the work. He never did come by, and I never heard from him again. Maybe he was out getting more photos laminated? Anyhow, if you want good quality work at a reasonable price, then check them out. But beware of the binder, and stop him before he breaks out the family photos. If you don't, a 10 min quote will turn into an hour long baloney extravaganza. Oh yeah, he gets a bit grumpy if you don't like the quote he gives you for work you didn't even want done. He will measure your front door, your back door, your patio door and eventually the windows you wanted replaced. He might even suggest a door for the dog house. Thankfully they don't employ salespeople.

    Answer from pro:

    Thank you for your detailed feedback! We’re glad to hear you were satisfied with the quality of our work and found our pricing competitive. However, we sincerely apologize for the experience you described during the quote process. We aim to provide professional and efficient service, and we appreciate you bringing this to our attention. We’ll address this internally to ensure future consultations are more streamlined and focused solely on our customers’ needs. Your insights are valuable, and we’re committed to improving. If you have any further concerns or questions, please don’t hesitate to reach out. Thank you for choosing us!

    Reply created 18 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2024

    Window replacement

    Great customer service. From start to finish everything went smooth. They worked around my busy schedule to meet appointments. The window instalation was clean, fast and the installers attention to detail was great. Im also very pleased with the quality of the windows. I would highly recommend consumers direct.

    Answer from pro:

    Thank you for your wonderful feedback! We’re so glad to hear that our team provided great customer service and accommodated your busy schedule. It’s fantastic to know the installation was clean, fast, and detailed, and that you’re pleased with the quality of your windows. Your recommendation means so much to us—thank you!

    Reply created 4 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2024

    Front Door Replacement

    My wife and I were looking to replace our front double doors with a wide single door with sidelights. We found Consumer's Direct Windows and Doors at the Canadian National Exhibition (CNE). The representative at the CNE was friendly and knowledgeable. We were able to schedule an estimator for the following weekend. The estimator helped us select the style and materials that best suited our house and price range. It took a few months for the door to be ready. Once it was ready the installation was quick and looked great. They even installed a smart lock for us.

    Answer from pro:

    Thank you for sharing your experience! We’re delighted to hear that our team was able to help you select the perfect door style and materials to suit your home and budget. It’s great to know you found the process smooth from the CNE to installation. We’re thrilled you’re happy with your new door and the smart lock installation. If you ever need anything else, we’d be happy to help!

    Reply created 4 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2024

    New Beautiful Windows

    All our windows were original and needed to be replaced. Such a great experience at each touchpoint. We asked so many questions about the process and were guided through with patience. The installers did a great job and we are quite pleased with the new beautiful windows.

    Answer from pro:

    Thank you for sharing your experience! We’re thrilled to hear that every step of the process was smooth and that all your questions were answered with patience. It’s wonderful to know you’re enjoying your beautiful new windows. If you ever need anything, we’re here to help!

    Reply created 4 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2024

    Windows

    Very pleased with the installer did a great job very professional and kind. great company

    Answer from pro:

    Thank you for your feedback! We’re thrilled to hear you were pleased with the installer’s professionalism and kindness. Providing excellent service is what we strive for, and it’s wonderful to know we met your expectations. We appreciate your support!

    Reply created 4 Dec 2024
  • Review from Akash Singh
    Rating: 5 out of 5
    Review left on 26 Nov 2024

    Windows and Front Door replacement

    Excellent team came on time in the morning and immediately began work. It was a cold day but they managed to get all 10 window casings and 1 front door replacement done in a single day. Jerry was a pleasure to deal with. I would highly recommend them to anyone who wants to get work done professionally and at a reasonable price.

    Answer from pro:

    Thank you for your fantastic review! We’re so glad to hear the team arrived on time and worked efficiently, even on a cold day, to complete all 10 window casings and your front door replacement. It’s great to know that Jerry provided such a positive experience. We truly appreciate your recommendation and are here if you need anything in the future!

    Reply created 4 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2024

    Patio door replacement

    Saw this company's booth at the CNE and right off the bat they were very welcoming and nice. I was already planning to change my patio door to have an in-glass blinds and seized the opportunity when I saw them there. Jerry came to our house for the free estimate and we went with it. They did a great job! Kept the space clean and they were quick and efficient! Love my new patio doors! Thank you!!

    Answer from pro:

    Thank you for sharing your experience! We’re thrilled to hear that you found us at the CNE and that Jerry and our team made the process smooth and enjoyable for you. It’s wonderful to know you’re loving your new patio doors with in-glass blinds! Keeping your space clean and providing efficient service are top priorities for us, so we’re glad we delivered. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!

    Reply created 4 Dec 2024