HomeOwner
Complete backyard Reno, Porch, Deck and Paver Walkway
Answer from pro:
While I would like to defend myself on a lot of the problems brought up in this review, I would rather focus on the big picture; that the clients were not happy and I’m responsible for that. I have certainly learned a great deal from this project. Most importantly on projects with multiple features (decks, fences, patios, gardens, lighting systems) and with complex features (curved decks, curved patios, tight access) I need to budget a lot more for project management and design time. Many times projects like these require hours and hours of consultation, change orders, material sourcing etc. and on this particular project I did not allow enough for this. Also, I have learned to be more firm on the types of products and services I deliver (ie using lights that are a regularly stocked item at my supplier). I will also be more careful in the future when installing projects I have not designed. As my business grows, the projects are getting more and more complex and the expectations are getting higher and higher. Its my challenge to take experiences like these and use them to improve my business. When this project was finished I felt overall proud of the work that had been done. I felt that I had delivered good value for money and although I had made a few mistakes, the important parts of the project were done with attention to quality and detail.
Reply created 23 Sep 2011