The Monitoring Center

Rating: 4.6 out of 5

The Monitoring Center reviews (296)

  • Review from HomeStars User
    Rating: 5 out of 5
    Review left on 28 Aug 2018

    House Alarm and Fire System

    We are very satisfied with the Monitoring Center's service and installation. We would recommend them to anyone who wishes to have an alarm and fire system installed. They were knowledgeable and prompt.

    Answer from pro:

    Thank you!!

    Reply created 30 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2018

    Home alarm system

    We recently signed up with TMC. Everyone we have spoken to has been incredibly helpful and so far we love our alerm system. After being with an alarm company that had constant issues and was charging us 45$ a month this is a refreshing change. We have so far not experienced any issues with our alarm. We had one minor problem with the system after it was installed. After calling into TMC we were quickly responded to and the issue was resolved right there on the phone. We are very impressed with our new alarm and will be recommending to others.

    Answer from pro:

    Thank you for your positive review Katelyn, we hope to continue impressing you with our service.

    Reply created 30 Aug 2018
  • Review from Joe D'Ignoti
    Rating: 5 out of 5
    Review left on 27 Aug 2018

    Monitoring Center overview and move

    I have been a customer of The Monitoring Center for 5 years now and have been a happy customer. I recently moved to a new home and the whole process was made easy from setting up my appointment to having the installation done. Our technician, Fred, was quick, curteous, thorough and explained all the new features to my new system.

    Answer from pro:

    Thank you Joe and congratulations on your new home. Welcome on board the $9.99 experience!

    Reply created 29 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2018

    Home monitoring center is simply amazing

    I am really happy with the service home monitoring has provided. Professional, worry-free and to ensure that my home remains safe at all times. Customer service is great and I am paying half the cost of monitoring now that I have switched over. Thank you for everything.

    Answer from pro:

    You are very welcome ... we would like to Thank YOU for choosing TMC for your security needs. Welcome on board!!!

    Reply created 27 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2018

    The Monitoring Center

    Great service and product. Fred a TMN installed an excellent security system for us which included several sensors (hard wired and wireless) along with 2 motion detectors tires a teo key pads.

    Answer from pro:

    Welcome on Board George!!

    Reply created 20 Aug 2018
  • Review from Customer of The Monitoring Center
    Rating: 5 out of 5
    Review left on 16 Aug 2018

    Switched from ADT

    I had been meaning to switch from ADT for a couple of years, but wasn't sure I could count on TMC. After my brother-in-law's recommendation, I took the plunge. Great experience so-far. They scheduled a technician to come out, were up front about costs (including the possibility that my VOIP line might not work - it worked previously and turned out to not be a problem), and the technician was excellent (thorough, professional, and on-time!)

    Answer from pro:

    Thank you so much for your positive review ... we look forward to servicing your security needs moving forward!

    Reply created 20 Aug 2018
  • Review from Customer of The Monitoring Center
    Rating: 5 out of 5
    Review left on 16 Aug 2018

    New Customer

    You pay up front for a year, plus a service call to get all set up which includes a 6m bonus. They also have options for homes with out a phone line. Very reasonable rates.

    Answer from pro:

    Thank you for taking the time to post your review and welcome to TMC!!!

    Reply created 20 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2018

    Alarm Monitoring Changeover was painless - wish I did it earlier

    I've been paying quite a bit for my alarm monitoring for quite some time and when time came to renew, I decided to switch over to the monitoring center. The switch-over process was painless and the technician showed up on time during the day of the install - he was polite, changed over my GSM system and explained everything to me to my satisfaction before leaving. Overall I am very satisfied with the outcome.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Aug 2018

    The Monitoring Centre

    Like others stated, I was originally an unsatisfied, overcharged ADT customer. TMC took over our existing system and each step was a positive improvement. They're friendly and professional in every way. Thanks, TMC!

    Answer from pro:

    Welcome on board the $9.99 experience Scott...we look forward to servicing your security needs.

    Reply created 15 Aug 2018
  • Review from Omid T
    Rating: 5 out of 5
    Review left on 9 Aug 2018

    Great sales and service experience

    Had a good experience with the sales process, installing the unit was a bit tricky and the technician ran into some issues but he took his time to fix everything before he left. I had an error message on the app and he took the time to call the manufacturer and resolve the issue which was very impressive.

    Answer from pro:

    Thank you for your positive review Omid. We look forward to servicing your security needs.

    Reply created 10 Aug 2018
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