The Monitoring Center

Rating: 4.6 out of 5

The Monitoring Center reviews (296)

  • Review from Sandra Morra
    Rating: 5 out of 5
    Review left on 2 Nov 2024

    Great product and service

    We have had our system for almost a year and find it amazing. We also had a door camera installed and it is great! Our installer was fantastic and completed the install in a few hours. He explained how the system worked, and set up our phones to link. We did set it off a few times and the response time was seconds! They were very nice about it as well. We did have a malfunction with a sensor and they called right away to tell us. We were able to fix it right away ourselves and never had an issue again. I would highly recommend The Monitoring Centre to anyone shopping for alarm systems and monitoring as their products are top notch, the service is very affordable and far superior to any other I have seen before.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 May 2023

    wont refund if you cancel

    apologize for the wait. Your refund request has been submitted on the 14th of April. At this time, we are waiting for it to be processed.

    Answer from pro:

    Hi Amind. I am unable to locate you in our database so I am unable to refer your issue to the proper department. We do apologize for any inconvenience, however, our monitoring contracts are one year auto renewable and we require written cancellation 30 days prior to your auto renewal. If our accounting team has agreed to process a refund for you, this is a special exception and can take 30-50 days to process. If I can be of further assistance please do contact me directly and I will be happy to assist. Mirella, Sales Manager, 1-866-247-4999 Ext 2235.

    Reply created 16 May 2023
  • Review from DGM
    Rating: 5 out of 5
    Review left on 22 Dec 2022

    Security System Upgrade

    I contacted The Monitoring Center sales and technical departments in April 2022 to discuss an upgrade to my 27-year-old residential security system. The hard-wired sensors were to remain intact but the other components of the system needed to be replaced with newer hardware with additional features. The Monitoring Center personnel took the time to answer all my questions and to provide me with helpful suggestions. On 19-May-2022, a Monitoring Center technician arrived at my residence and completed the upgrade in three hours. His work was professional and of high quality. He gave me instruction in the use of the new system. He also delivered all hardware documentation to me, as requested. The new security system has been successfully in operation to date (22-Dec-2022) with no problems. I am very happy with it and with the monitoring service provided by The Monitoring Center.

    Answer from pro:

    I am sorry, I cannot locate you in our database. Please contact me directly so I can assist, Mirella, Sales Manager 1-866-247-4999. Thank you

    Reply created 22 Dec 2022
  • Review from Customer of The Monitoring Center
    Rating: 0 out of 5
    Review left on 29 Apr 2022

    Stay Away - Takes over 20 minutes to answer your alarm call EVERY time

    You get what you pay for - stay away if you value your safety. They are obviously way understaffed and it takes over 20 minutes to answer your call even if an alarm was triggered - you would have been robbed or possibly even harmed by this time. This has been the case for years but overlooked due to price until I needed them to answer my call. Looking for new alarm monitoring company who will truly monitor my alarm - the risk you are taking with TMC is simply not worth it. Stay away !

    Answer from pro:

    We apologize for any inconvenience and this is not our usual response time. I cannot locate you in our database ... please contact me directly so we can investigate this issue. Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email mirella@themonitoringcenter.com.

    Reply created 29 Apr 2022
  • Review from Jim Spitali
    Rating: 0 out of 5
    Review left on 26 Jan 2022

    Beware of their service promise. Terrible service from servicing team!

    The sales team who provided pricing to sign up is quite nice however once they transfer you to the scheduling department, everything changes. The Monitoring Center might seem like a great deal until you realize the additional costs they add. When you compare them to other security companies, they are sub-par. The scheduling department was not accommodating and extremely rude. We are going elsewhere. I do not recommend this company.

    Answer from pro:

    Hi Jim ... I am sorry but I cannot locate you in our data base. Please contact me directly so I can investigate the issue and resolve it for you. Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email mirella@themonitoringcener.com so I can assist.

    Reply created 29 Apr 2022
  • Review from Beth Lalich
    Rating: 5 out of 5
    Review left on 19 Jan 2022

    Great Company

    Amazing organization! I am so grateful and thankful for their expertise and professionalism. Every department that I have dealt with has been helpful and taken the time to listen to my questions and needs. I recently had extra window contacts added and Richard was an outstanding and professional technician who took great care of the many small details that it took to install the contacts that keep me safe. At the end of the day I go to sleep knowing I am protected. For that I am very grateful! And that's what this company is all about! Thank you TMC!

    Answer from pro:

    Thank you!! We appreciate your kind review and your business!!

    Reply created 20 Jan 2022
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 31 Aug 2021

    Awful customer service

    I am an existing customer and it is very frustrating to get through their 1-866 number or with their chat reps online (see pis attached). 20 minutes hence I still had no one online to assist with a simple enquiry. they are good though at the monitoring part but all the best if you ever have to reach them!

    Answer from pro:

    We do apologize for any delay experienced. I am unable to locate you in our database without any specific information but would like very much to track your connection experience through our phone que in the case there is an issue we can resolve. Please do contact me directly so I can be of assistance ... Mirella, Sales Manager, 1-866-247-4999 Ext 2235 or email me directly at mirella@themonitoringcenter.com. Thanking you in advance for allowing us to remedy this issue.

    Reply created 1 Sep 2021
  • Review from Enzo A
    Rating: 0 out of 5
    Review left on 6 Jul 2021

    Poor customer service

    Used this company for over 5 years with no issues until now. Their technician installed my devices to the door. After awhile they stopped working and I’m told I have to wait two weeks to get service for their error. Rick who is supposed to be a manager continued to put the blame on us, even though we did not install the devices to the door. Not willing to try and get someone in here faster to solve the issue they caused. Very disappointed and will be cancelling this service.

    Answer from pro:

    Hi Enzo. First please allow me to apologize for any inconvenience caused. We cannot locate you in our data base with the information presented and would like to resolve this issue for you. Please contact me directly so that we can investigate and ensure you are taken care of immediately. You can contact me Mirella, Sales Manager at 1-866-247-4999 Ext 2235 or email mirella@themonitoringcenter.com. I will work closely with our Service Manager and we look forward to assisting you in making this right.

    Reply created 9 Jul 2021
  • Review from Customer of The Monitoring Center
    Rating: 5 out of 5
    Review left on 19 Sep 2020

    EXCELLENT

    I changed from a small local monitoring centre to The Monitoring Centre. I was a bit nervous going to a large company from our local guy which we knew. I can’t say enough about their service. In the first few months they added a moisture meter in our basement. We were away and got the call.. we had moisture. Rained over 2 inches and sump pump couldn’t keep up. We had someone come in and resolve our issue but if we hadn’t changed we would have had thousands in damage. When they call. Always polite and efficient. Must mention the installer was very pleasant as well. Best choice we could have made and they are EXCELLENT!

    Answer from pro:

    Thank you so much for your positive feedback!!! We appreciate your business.

    Reply created 13 Nov 2020
  • Review from Julia Wood
    Rating: 5 out of 5
    Review left on 18 Aug 2020

    My alarm

    Fantastic job! The tech.guy arrived really fast and installed the alarm device I bought as soon as possible but reliable at the same time. I was really impressed by the level of professionalism. He also answered all my questions!

    Answer from pro:

    Thank you and welcome on board!!

    Reply created 13 Nov 2020
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