Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13630)

  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 10 Jul 2024

    Terrible customer service and assistance after contract signed

    From the very beginning the experience was terrible, a one day quoted installation took 3 days in the middle of a heat wave. Extremely poor communication from sales rep, customer service team and management. Even after the installation issues the system installed is still not working properly and promises of management reaching out have gone unfulfilled.

    Answer from pro:

    Hello, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

    Reply created 11 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2024

    Air Conditioner Installation

    Very quick to show up, good pricing and choices, installation was next day and went perfectly smooth. Highly recommend.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 11 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2024

    a/c replacement

    A/C was struggling. I called Reliance, Humera took my call. She arranged for an appointment the next day. A/C compressor failure. They had been here about four years ago and Jason repaired it, but told me I needed a new a/c. Ryan - serviced it, the compressor wouldn't kick on. Mike - sales rep - gave a great deal Brandon and company (sorry, didn't get the other guy's name) installed the new a/c. I'm happy about the entire deal. The people were efficient, the work expedient, and every single person called me fifteen minutes before the appointed time and showed up right on time. I can't thank them enough for working through our long weekend to expedite the work. Well done!

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

    Reply created 11 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2024

    install new AC

    Had a leak and called Reliance. Someone came out the same day and informed me that the pump on my AC was broken. Signed up for the replacement of the AC unit on a rental basis. Workmen were her the next day and the new install was done in just over 2 hours. They were professional and courteous the whole time there were here and I am very happy with the results.

    Answer from pro:

    Thank you for your kind review

    Reply created 3 Jul 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 25 Jun 2024

    Furnace and air conditioner replacement

    Professional sales and install crew. Fast, clean and efficient. Went above and beyond expectations. Would recommend reliance home comfort.

    Answer from pro:

    Thank you for your fantastic review and for choosing Reliance Home Comfort! - Gemma

    Reply created 26 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2024

    Ac install

    Great salesman and great installation crew They were very efficient and friendly Would recommend to friends who need an AC

    Answer from pro:

    Thank you for choosing Reliance Home Comfort for your A/C install Justin. We are grateful for your support. - Gemma

    Reply created 26 Jun 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 21 Jun 2024

    New Furnance - Misleading Sales Tactics and Very Poor Customer Service

    While we were purchasing a new furnace from Reliance, the sales representative informed us that if we purchase a new Carrier furnace from Reliance that we qualify for a $700 rebate from the manufacturer. The sales representative informed us that Reliance would submit the rebate on our behalf and we should expect a cheque in the mail in 3-4 months. We did not receive the cheque and followed up with our sales representative several times. The sales representative stopped responding to us so we had to contact customer service. After months and about a dozen calls, we finally got a response from Reliance almost 1.5 years after our initial purchase. Reliance told us that our old furnace didn't actually qualify for the $700 rebate and the sales representative should not have told us that it would qualify (the sales representative and a Reliance technician had inspected our existing furnace before telling us we qualify). After several more calls and email exchanges, Reliance informed us that they refuse to do anything to rectify this matter. Very dissatisfied with the overall process and outcome and would not recommend using Reliance for any HVAC products or services.

    Answer from pro:

    I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

    Reply created 26 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2024

    Air Conditioning and Water Heater Replacement

    I recently had the pleasure of working with Reliance Comfort, and I cannot recommend them highly enough. The consultant came to my home promptly to address an issue with my AC. His professionalism and expertise were immediately evident as he quickly identified the problem and even discovered that my water heater needed replacement as well. He provided a thorough and comprehensive explanation of the various options available to me, including both rental and buyout plans. His clarity and patience made the decision-making process easy, and I opted for the rental plan, which included a protection plan. The very next morning, the installation team arrived early and efficiently completed the job. Thanks to Reliance Comfort, my AC is now working perfectly. The entire experience was seamless and stress-free, and I am extremely satisfied with the service provided.

    Answer from pro:

    Thank you for choosing Reliance! We appreciate you taking the time to share your experience with us.- Gemma

    Reply created 26 Jun 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 20 Jun 2024

    got mice?

    Bought new furnace and new heat pump and installed with Reliance. when cooling season started the heat pump did not function, they gave us run around for 2 weeks until they sent someone to fix their error. Then last week noticed that we had a mice infestation, pest control discovered a hole that was left by the Reliance. Reliance has not closed the hole yet. I expect more runaround. This company does not behave like a Canadian company with zero Canadian business ethics. Beware of poor service, below par installation, and mice infestation.

    Answer from pro:

    I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

    Reply created 26 Jun 2024
  • Review from Derr LaR
    Rating: 4 out of 5
    Review left on 19 Jun 2024

    Replace with new furnace, a/c, air filter and humidifier.

    Great sales person and we reviewed all my options. Under my circumstances I think this was the best choice with renting. Installation was arranged for the next day and the installers were friendly and well organized. The finished product was very neat and tidy, well done.

    Answer from pro:

    Thank you for taking the time to share your positive experience with us Derr! We're grateful for your kind words

    Reply created 26 Jun 2024
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