Thanks Giving weekend my rented hot water heater started leaking. I called Reliance 1-866-735-4262 and an appointment was booked for the next morning, Sunday. James came, assessed the situation and within 1-1/4 hours he had replaced the hot water tank, replace the vent as per the new code and he took away the defective hot water tank. People buy insurance on many items and services, but they rarely benefit. Well I am here to tell you that the Reliance home care monthly charge is more than worth it. I thought we may be without hot water for a week or so, but we are back up and in business. Thank you so much James for your professional and efficient service.