I am writing to acknowledge some excellent customer service I received by staff and technicians at Reliance Home Comfort.
My husband and I had purchased a water heater four years ago when we built our home in Windsor, Ontario. Unfortunately, it was not working properly since we purchased it, so we had made many calls to other hot water companies to have it fixed. We'd recently had another issue with it, and decided not to fix it as the cost of repairs was more than the cost of the hot water tank.
We decided to rent a hot water tank on Friday, July 6, 2012. I called Reliance Energy Friday afternoon at 4:45 pm, not expecting to get "an actual person" on the other end. I was greeted by a customer service representative, who answered all of my questions and displayed excellent customer service. I called back about 45 minutes later and was greeted with the same customer service as I had received during my previous phone call. This gentleman booked a service technician for us on Sunday, July 8th. We were impressed that service calls were made on Sunday, and were very excited to finally have hot water again after 4 days without it.
On July 8th I called to confirm what time the technician would be in our area, and was greeted by another helpful customer service representative. He too was extremely helpful and pleasant to deal with. The service technician showed up and had our new hot water tank installed and working within 45 minutes. He was very friendly, knowledgeable, and very professional. He efficiently installed our new hot water tank and removed the old one in what felt like a matter of minutes. He was courteous and tidy.
In a time where exceptional customer service has fallen to the wayside, my husband and I wanted to recognize the exceptional service we received from these three individuals. We would appreciate if you would let them know how great a job they’re doing!
We look forward to having excellent customer service as Reliance Home Comfort customers.
Sincerely,
Shannen
