Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from Dawn Ellis
    Rating: 5 out of 5
    Review left on 6 Aug 2021

    Replacement A/C

    Our great experience began with service tech Julian who gave us the bad news that our 24 year old A/C needs to be replaced. He put us in Contact with Chris Iliffe the sales rep which led to the purchase of a new air conditioner. Tracey & Mason were amazing replacing our a/c. Our furnace and current A/C were NOT easy to work around and they spent a lot of time retrofitting :( They were super professional, took lots of time explaining things to us and showed us things about our furnace we did not know (new to our home). It was just a great experience all around! Thanks again Reliance! I will be recommending you to friends.

    Answer from pro:

    Thank you for choosing Reliance Home Comfort for your A/C install. We are grateful for your support. - Gemma

    Reply created 2 Sep 2021
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 5 Aug 2021

    A/C Repair

    I called last week (Friday) as the AC unit was not working well. On Tuesday a technician came, did a temperature check, cleaned a water disposal loop and left. This morning the unit was not working and water was running from the furnace. The technician, Dave, immediately identified that there was either a leak or other issue. The unit has been turned off until tomorrow when I hope to get service between 10-2. Dave explained to booking that I have a medical issue ongoing & find the heat aggravates it. I am extremely pleased with the service I received from Dave and his explaining to me the problem. I am annoyed that on Tuesday I felt dismissed and the technician only did a cursory inspection. I pay for Peace of Mind service.it and the first time it was not acceptable.

    Answer from pro:

    Thank you for choosing Reliance! Please email me at gwillson@reliancecomfort.com with your account details and I will be happy to follow up on your first service experience- Gemma

    Reply created 2 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2021

    Hvac service

    I made an appointment for an annual service for the 5 August 2021 for a time between 10am and 2 pm. The technician arrived at 1:30pm. He was clean and tidy and wore a mask without any prompting. He spent about an hour and a quarter and did the most thorough job. Far better than anyone who came on previous occasions. The worksheet had every operation filled in unlike previous visits. One improvement would be if the time of the appointment could be a smaller span than 4 hours.

    Answer from pro:

    Thank you for choosing Reliance! We really appreciate you taking the time to share your experience with us.- Gemma

    Reply created 2 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2021

    Rented water softener

    (actual cost was $0) I have been putting off getting a new water softener. I wish I hadn't waited so long. A friend told me to check into renting and I'm so glad I did. The whole process was easy. I filled in an online request and had a plumber at my house the very next day (he called first). Jesse was friendly, efficient and answered all of my questions without any pressure. Two days later I have a new water softener and the old broken one is gone. I'm so happy to have this problem solved.

    Answer from pro:

    Hello, thank you for choosing Reliance Home Comfort and thank you for your support! - Summer

    Reply created 6 Aug 2021
  • Review from Jack Bakker
    Rating: 5 out of 5
    Review left on 5 Aug 2021

    AC diagnostic and Cleaning

    William was amazing. Looked after our AC unit cleaning and got it running in tip top shape. Personable and very helpful. Made some suggestions for future service. Well worth the investment. Thank you

    Answer from pro:

    Thank you for choosing Reliance Home Comfort Jack! We are grateful for your support. - Gemma

    Reply created 2 Sep 2021
  • Review from Peter Katala
    Rating: 5 out of 5
    Review left on 4 Aug 2021

    Plumbing maintenance

    Had an amazing experience with Reliance. The representative Lucas was very kind and polite throughout the entire process. He answered all of our questions well and left us with 0 doubts about the great quality of the service. Will definitely have to make sure we bring lucas back if we run into more issues! Would recommend reliance to all my peers as the customer service is as good as it can get.

    Answer from pro:

    Thank you for choosing Reliance Home Comfort Peter! We are grateful for your support. - Gemma

    Reply created 2 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2021

    Service

    Very happy with service today. The motor on our furnace blower needed replacement and was delivered today at 2pm. The service technician arrived at 4 and completed the replacement. We decided to take the monthly service plan and so our bill was reduced by 10%. The technician (I wish I could remember his name) was very polite, friendly and knowledgeable. He explained to us expectations for repairs and care of our furnace and air conditioner. We felt confident in his workman ship.

    Answer from pro:

    Thank you for choosing Reliance Home Comfort Fred! We are grateful for your support. - Gemma

    Reply created 2 Sep 2021
  • Review from Sharon Stone
    Rating: 5 out of 5
    Review left on 4 Aug 2021

    Electrical service

    Technician Richard did an exceptional, job! Very friendly, experienced and knowledgeable about his work. Makes customer feel comfortable and respected. Great job keep up the good work. Keep smiling! Nadine Edwards

    Answer from pro:

    Thank you for choosing Reliance Home Comfort! We are grateful for your support. - Gemma

    Reply created 2 Sep 2021
  • Review from Elaine Keam
    Rating: 5 out of 5
    Review left on 4 Aug 2021

    Service

    Our annual maintenance package was carried out today. The employee was knowledgeable, polite and prompt. Very happy with Ryan’s work. He gave a full accounting of the action he took and why. He left everything tidy

    Answer from pro:

    Thank you for choosing Reliance Home Comfort Elaine! We are grateful for your support. - Gemma

    Reply created 2 Sep 2021
  • Review from Playoffs25
    Rating: 5 out of 5
    Review left on 3 Aug 2021

    Good electrician from Reliance

    Todd, an electrician, from Reliance came out to locate the source of electricity for the light in my in ground pool. He was polite, clever, professional and patient. He solved the problem easily, despite all the wires being underground, and his work was extremely neat.

    Answer from pro:

    Thank you for choosing Reliance Home Comfort for your electrical service. We are grateful for your support. - Gemma

    Reply created 2 Sep 2021
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