Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Sep 2018

    Reliance - bad customer service - wrong air purifier's brand

    We signed a contract for the CARRIER INFINITY package ( furnace, AC, WHOLE-HOME GERMICIDAL AIR PURIFIER,HUMIDIFIER and thermostast) and they installed another air purifier`s brand. After more than 10 calls and emails, we are still waiting for them to install the correct one. They said the retail price of the package is 14,000.00 dollars. Is this correct? As we are renting, not to own, we have to pay 225 for 48 months.

    Answer from pro:

    Hi JC, I'm so sorry to hear about the issues. If you would like to email me I can look into this further, pkirby@reliancecomfort.com ~ Penny

    Reply created 25 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2018

    New furnace and A/C

    Brad came out today to provide us with a quote for a new furnace and air conditioner. We already had a quote from another company. We were impressed with his candid answers to our questions.

    Answer from pro:

    Thanks so much for sharing your experience with us! ~ Penny

    Reply created 25 Sep 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 22 Sep 2018

    Hot water tank repair

    Hot water tank repair...Jim arrived exactly when they said he would. He provided great customer service and excellent advice regarding our hot water tank. Would recommend this company to all!

    Answer from pro:

    This is so nice to hear! Thanks so much for the great feedback! ~ Penny

    Reply created 25 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    hot water tank repair

    Abdullah was punctual, professional, and highly efficient. He was able to assess the problem, find the replacement part, and complete the repair. He was thorough in his explanations. Thank you for the service.

    Answer from pro:

    Thanks so much for the wonderful review Lorenzo! We're so happy to hear about your service appointment! ~ Penny

    Reply created 25 Sep 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    Water heater

    Chad Mcdaid came out knew exactly what was wrong and had the water heater back up and running in no time. His service and professionalism was too much. Thanks for your help!

    Answer from pro:

    Thanks so much for sharing your comments and review with us! ~ Penny

    Reply created 25 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    Annual maintenance

    Tim was in to perform annual preventative maintenance. Reviewed service completed and that everything was in good shape. Reminded me to urn on humidifier once entering heating season. Very polite and courteous. Cleaned work area after completion.

    Answer from pro:

    Thank you Ken! We're so pleased to hear about your experience! ~ Penny

    Reply created 25 Sep 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    Winter maintenance

    Keith was here right on time he was very understanding with me who doesn't know much about furnace Keith show me the part that Wasn't working like it should Keith even told me the name and understood I didn't know what plan was on the house .I am very happy with the service I received, Keith also told me that he might not be the person replacing the new piece which will be here Monday . Thank you teaching me what I should watch for and listen for and that this motor wasn't working . I appreciate your understanding 110% Ms Theresa Sauve

    Answer from pro:

    Thank you so much for the great review Theresa! We appreciate your feedback and are always happy to help! ~ Penny

    Reply created 25 Sep 2018
  • Review from jg
    Rating: 5 out of 5
    Review left on 21 Sep 2018

    Two new toilets

    Brian Sinclair was the plumber and he is great. Answered questions, got the toilets, had them installed in two hours. He was also very neat. We requested Brian because of his good work.

    Answer from pro:

    Thanks so much for sharing your comments and review with us! ~ Penny

    Reply created 24 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2018

    Annual Maintenance of AC & Furnace

    Tom arrived to complete our Annual Maintenance and he was everything that we could have hoped for in a Service Tech, knowledgeable, willing to provide tips, very detailed and unbelievably organized and clean. While I know it is not possible to have Tom each and every time we need service, we can only hope that our next experience with Reliance measures up to the bar that Tom has set. Very, very satisfied.

    Answer from pro:

    This is so nice to hear! Thanks so much for sharing your comments and review with us! ~ Penny

    Reply created 26 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2018

    hot water tank service

    Bill the technician knew what he was doing, very clean& very friendly. When he came in the door he put on a pair of work slippers to be sure he did not track dirt on the rug. Got us up & running again in a very short time. Broke down again & he told the company that the tank had to be replaced. Appointment made for Thursday Sept 27th between 8-11am. Cory the tech showed up at 815am with a pair of nylon booties to put on over his work boots so as to not get dirt on the basement rug. He started to work right away & had the tank installed & running by 945am. We would recommend these 2 techs & the company highly. Great job boys.

    Answer from pro:

    Thanks so much for the great review Ron! We're so happy to hear about your experience! ~ Penny

    Reply created 26 Sep 2018
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