Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2017

    Hot water tank

    Had a new hot water tank put in by Sam & Matt, who were very professional in the job. Hot water is already flowing thanks to those two hard working professionals, and would like to say to all the staff at reliance home comfort have yourselves a very Merry Christmas and a Happy New Year. From Randy &Sherry Craig.

    Answer from pro:

    Thank you for the great review! We appreciate your business and are always happy to help ~ Penny

    Reply created 26 Dec 2017
  • Review from Customer of Reliance Home Comfort
    Rating: 4 out of 5
    Review left on 22 Dec 2017

    Yearly Maintenance of Lennox Heater

    The technician from Reliance called before the appointment and came in on time, very professional and explained the overall condition of the unit. I got the yearly Maintenance Plan Option offered by Reliance and it pays off in one visit, cheaper than having to make a service call when you need a service.

    Answer from pro:

    Thank you for sharing your comments and review! We appreciate your feedback! ~ Penny

    Reply created 27 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2017

    Water Heater repair on rental

    Wednesday night we had no hot water. I called for service Thursday morning and was given an appointment for later that day between 7 and 11 pm. Service Tech called about 5 and asked if he could come earlier. He came immediately and resolved the issue without any problems. Very happy with the service.

    Answer from pro:

    Thank you Glenna for sharing your experience! This is so great to hear! ~ Penny

    Reply created 22 Dec 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Dec 2017

    Reliance protection plan department is CRAPPP and customer services is Hopeless

    Protection plan from Reliance is so CRAPPPP.. Don't start with them, as to just cancel it will take ages no matter how many escalations you raise it doesn't matter to them.. All you receive is Reference number and no action. But one think you get on time is the Bill.. And all they blame is on different departments.. Such a Unpleasant experience

    Answer from pro:

    Hi Bhaskar, please email me if you require any assistance. My email address is pkirby@reliancecomfort.com ~ Penny

    Reply created 27 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2017

    Broken Furnace

    Our Furnace broke yesterday and I called to have someone come and repair it. in less then 24hrs someone was here and it was completely fixed. I wanted to mention the technicians name because he was absolutely amazing; his name is Leland (id .0940). He was fast, professional, and explained everything that was going on with my furnace and the repairs that needed to happen. I have only had positive experiences with Reliant and would highly recommend them to anyone

    Answer from pro:

    Thank you so much Carl for sharing your experience! We appreciate your feedback! ~ Penny

    Reply created 22 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2017

    heating

    Tommy from Reliance Home Comfort visited my home to quote us on a new furnace and air conditioner. I truly appreciate how punctual he was. This well mannered knowledgeable gentleman gave insightful tips and honest information towards our home situation. Thank you for enjoying your job and making our life more happier.

    Answer from pro:

    Thank you Adrian for the great review! This is so nice to hear! We're very fortunate to have Tommy as part of our team and are always happy to help ~ Penny

    Reply created 22 Dec 2017
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 19 Dec 2017

    Didn't show for service. I wasted 4 hours waiting

    Tech called and left a voicemail before coming. Good. Except that he left his phone number so garbled I couldn't call back. So instead of coming to my home (I was home waiting for 4 hours) he didn't show at all. When I call the 1-800 number to find out his contact info I'm told he has already gone to the next appointment so I have to rebook. Who pays me back for the 4 hours of work I missed? Very unprofessional.

    Answer from pro:

    Hello, I'm so sorry to hear this. Please email me for assistance pkirby@reliancecomfort.com ~ Penny

    Reply created 22 Dec 2017
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 18 Dec 2017

    Furnace humidifier install

    Had a furnace humidifier installed today by an awesome tech B. Doyle our of the Kingston, ON office we are very happy with the work he did. However we had our HVAC system installed over 2 years ago and it was supposed to be installed at that time... we have been struggling to have the humidifier installed for far too long, and let me tell you living in a home that’s at 0% humidity throughout the winter months is not ideal! To say the least. Various staff at Reliance gave us every excuse under the sun as to why it was not installed from day one, we had to call countless times to get this done!! Very frustrating! Silver lining was the installer, Mr. Doyle.... thank you!! You have allowed us to breathe a bit easier!

    Answer from pro:

    I'm sorry to hear about the frustration we have caused you, but glad to hear you were happy with the technician who installed the humidifier. If I can help with anything else please e-mail me at hkrizsan@reliancecomfort.com. ~Haley

    Reply created 20 Dec 2017
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 18 Dec 2017

    Product and customer service

    This is the WORST company to deal with EVER . I have been experiencing issues with my hot water , heating and cooling system for over a year now . Minimum 15 visits from technicians all with different stories . They tried to get $400 + labour from me saying the mixing valve needs replacing. Later to find out there are 9 missing components in the system .. I had an app. Scheduled September 15 and they never showed ... still waiting for his call back to book Supervisors have promised to call back and never reached out to me .. one of them called 3 weeks later saying the district manager Shay no longer works in my district and she didn’t have an answer for me.. pathetic ! They have booked appointments to come to my house without me even booking the appointment.. Norma (supervisor) seeems to be the only help so far , she has reached out and tried to assist me . She’s friendly and responsive . Please beware of this company ! They will try to manipulate you and take advantage . Worst experience dealing with Reliance

    Answer from pro:

    I'm sorry to hear about this poor experience. Please e-mail me at hkrizsan@reliancecomfort.com and I can follow up on this for you. ~Haley

    Reply created 20 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Dec 2017

    Tankless Nat. Gas Water Heater (new installation)

    Everything went perfectly. The two tech's are clearly well trained and experienced professionals. We have hot water in time to use the cottage at Christmas. Fantastic service. The technicians were unfailingly polite and explained everything. They cleaned up after their work and left no debris or boxes behind.

    Answer from pro:

    This is so great to hear, thank you so much for your great review! ~Haley

    Reply created 20 Dec 2017
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