1) The furnace filter would not fit in the correct location (the old filter was mashed in - why the installers left the installation before this was dealt we do not know). Additionally, nothing in the docs that came with the furnace said what size of filter is needed (they gave it as 16x25 but not the final dimension). We tried two new 16x25x1 filters and destroyed a $10 unit trying to unsuccessfully fit it in.
How Addressed: The furnace guy finally hammered around the filter area until it will now take a 16x25x1 filter. Why they did not do that upon installation instead of ramming in an old filter such that it could only be removed by ripping it out is unknown.
2) There was a setting for "full on" all the time on our old thermostat. The new unit is identical in appearance but even if you set it to (full) on, the fan only comes on some of the time - more or less the same functionality as the "Auto" setting. The salesman Dave agreed it should be full on, not partial or off
How Addressed: The furnace guy several days later said all all new thermostats have this as an energy saving feature. This will create a problem for us as my wife needs a constant flow of air for her skin. There is nothing more we can do about thus unless we can somehow get back the old thermostat (they both look identical but the new one does not allow the fan to stay on). It is nice to know that their salespeople know their product well (NOT).
3) We were missing an 100 year old antique brick from wife's family home.
This may sound like an odd issue but when wife gave up her 100 yr old ancestral home in Toronto more than 10 years ago, the only remnant she had left from it was a single old red brick. We normally use it to prop open the front door. It was there before the job was started but it was gone after they left.
How Addressed: Somehow (after several calls) the furnace guy knew where it was (underside of the new A/C) and my wife finally has it back.
4) Vacupump oil was spilled all over the back yard with no explanation of why or what about it. (and it was not from the old A/C) my wife actually called the Fire Dept about it and they said that if we did not know what it was we should consider it hazardous, (including to wildlife) particularly in circumstances of this installation.
How Addressed: We finally found out a few days later that is was something called --->Vacupump oil which unlike regular oil could be washed away (hopefully without doing any area damage) with soap and water. There is still some left in the back yard after days of soaking it but we are hoping that with wife constantly hosing down the area for her birdbath and the like it will diminish to the point it is not noticeable. As of now, there is still some there but it is manageable.
5) We kept calling Dave (we never got a last name) the salesman to get service for our issues but we had no response from him other than 1 visit to admit our complaints were valid plus to admit he did not return our calls (no action).
How Addressed: As of this point this still holds true but as the rest of the stuff is now OK, it is not the issue it was up until a week after.
6) Why does a salesperson (who does not know his product) check out problems instead of someone capable of resolving the issue on the spot????? We never did find out the answer to this.
As of the writing of this review, (Feb/17 all the above still stands but fortunately the installation seems to be working as it should.
