Reliance Home Comfort reviews (13631)

As we moved to a new place, we had to get the old thermostat replaced and also look into the airconditioning which was not cooling uniformly at all floor levels. Andrew Dyer was the technician. He was very polite and patient. The thermostat he replaced at first didn't work. He had to go collect another new device and return, which he did on time. However, regards the uniformity of cooling, he suggested cleaning the internal duct system fully (as we had only done the regular duct cleaning) and to check the ceiling insulation. This however cannot be done immediately. Meanwhile, for now, the thermostat is good and cooling is fine.

A master technician and professional all the way. Mostafa called before arriving at the promised time. Himself and his assistant removed my old equipment and installed a new furnace and air conditioner. Mostafa answered all my questions, his work was clean and exact and they left my property as neat as they found it. I would confidently recommend this company to any one seeking professional service. Thank you Mostafa

We called Reliance very early on Saturday morning because the water in our hot water tank wasn't heating. Cold showers are never fun. Unfortunately the earliest service appointment they could provide us was late Sunday afternoon. That seemed too long to wait for a repair on an appliance that we lease from Reliance that includes a service contract. When Wes C, their service technician arrived, he quickly diagnosed the issue and fixed the water tank. The service was done quickly and correctly. Wes C was very knowledgeable, personable, and represented Reliance extremely well.

I am apparently not allowed to use employee names but this man was awesome! You know who you are (SD) Mr. Bald-Man! He was a pleasant member from your company and engaged in small talk to give more than just a repair! Long story short, the service was amazing and Mr. Bald-Man is a legend.

The service was excellent, starting with Jeff Rendall right down to Heroes Heating & Cooling. I would recommend Reliance Home Comfort and Heroes Heating & Cooling, very professional in attitude and work.

My air-conditioner broke and I called Reliance for service on Saturday of the Civic holiday weekend. Did not think I would get a tech the next day. Andre came by today, he didn't have the news I wanted to hear....however, he provided me with solutions as to what I could do. He took the time to ensure that I understood what was needed for my air and furnace. Thanks Andre!

I purchased a new AC unit based on the warranties and service. They were not the best price or the brand I was leading to. Warranty and service made me make the purchase. All the people I dealt with were polite but seemed young and not experienced. This should have been a sign. The unit they installed less than 24 hours is not working correctly and efforts to have this resolved have been challenging. I am hopeful they will make this negative experience right. UPDATE A service tech showed up at my home a little later then I would of liked but I accepted the reason why. He checked out my system and explained that I was working my new AC to hard and I needed to adjust what I was doing and gave examples of what to do. He was concerned that I was told it could do what I wanted. Sales error, but over all I think things will work out. Service was why I bought the unit and I have received receive.

Finally decided to upgrade our furnace and water heater and work scheduled for today, with technicians arriving between 8am and 11am andit being a 3 to 4 hour job. They arrived at 11am and finally left at 8pm! Shoddy, poor workmanship and aircon not working tonight. Temp inside my house is 30 degrees and at 11:32pm there are service alarms going off and tech support is closed till 8:30am tomorrow. NOT a good experience so far with Reliance :(

The guys showed up ontime, worked non-stop through the day, were very pleasent, respectful, and professional. Work was very neat and tidy. FIVE STAR JOB! Am so happy reliance and their service team are there to help.

Great job Lucas and Dana from seasons change mechanical! Hartley knew they were there. Install new furnace and air conditioning all in one day! Neat clean !! Thank you so much Lucas and Dana for a wonderful job!!