Reliance Home Comfort reviews (13630)

I had called reliance on the 12th of July 2016 to have a service representative check on our A/C and I was tentatively scheduled for a service the following day, 13/07/16. The service representative was prompt, and able to fix the problem in less than 20 minutes. The problem was a lose wire that the representative, Stephen Member #2981, had just tighten. And voila! The AC fan turned on! Reliance charges a $99+tax for diagnostic fee (which is fine), but what I don't get, how and why I was charged a Level 2, another $208+tax for the service that did not require the representative to dismantle my whole furnace, nor use any parts or replace any wire at all. So I had called Reliance the following morning to dispute the charge and spoke to Tammy (Member ID # 4522) a customer relations case manager and gave me nothing but attitude. She was unreasonable. I had explained to her the situation and even had asked her to "Read me" the Definition of LEVEL 2 as written on their reliance Repair Level guide and told me that she doesn't have the definitions with her and that the price is firm as is. I had recommended Reliance Home Comfort to at least 3 friends whom all have purchased AC and Furnace through them. But after all this dissatisfaction I had received, NEVER AGAIN!

I was experiencing low hot water pressure throughout the entire house. I called Reliance and they sent a technician out the very next day. Gavin, the technician, was kind, patient, and answered all of my questions to ensure that I felt comfortable with the repair. He changed out both dip tubes and showed me where the obstruction was. I watched him the entire time and he was very meticulous with his work. He double checked his work and seals, gave me some easy maintenance tips, and cleaned up the area before he left. To be honest, I was going to switch hot water rental companies but after receiving excellent next-day repair service I have decided to stay with Reliance. If you can, I would ask for Gavin. He really takes his time and does an excellent job.

No money out of pocket. Did the rental program which had many benefits for my situation. Sales man and the crew (72 degrees) were the best of the best. Taking the time to talk out the plans and even think of better logistics. Amazing job guys!

Lina from Reliance came to my home on a Tuesday afternoon, explained everything fully and discussed payment options with me. She was very thorough, helpful and pleasant. She also called me after to make sure everything was satisfactory. The men who came to install the unit were friendly, quick and efficient. It was only a couple of hours and I had a cool house again. I would recommend Reliance to anyone looking for air/heating. Jeanette Street

We had a man named Tim Terpstra come to repair our central air unit. He was very knowledgable and competent. He really knew his work! He finished the job in record time and explained everything to us when he was finished. We are completely satisfied with his work!

After having no central air for three years we called Reliance. They had the best offer meet our needs and informed us of all the available discounts that were available. Sam the sales rep has been AWESOME to deal with! Thank You!

I was a little slow in having my annual AC service call. With the predicted heat wave I could procrastinate no longer. STAT Mechanical was the contractor Reliance sent for the work. Both Jesse and Alex were exceptionally efficient and courteous. Thank you...my Rheem relic continues to purrrrrrr.

Extremely pleased with the service. Our home comfort advisor, Andrew M. , did an amazing job of explaining all of our options. He was on time for the appointment, gave us time to decide and came back to set up and go over all of the details. We were most impressed that he came to check on the process of our air conditioning set up the next day. He is the reason why we bought from your company! Set up was done with very little disturbance to our home. Everything was left clean and in great working order.

overall so far work looks good they left work area clean and tidy explained how to use the products and explained what they did and the materials that were used.

Most professional and pleasant people to deal with. Visits to our home for consultation and later installing of equipment were made exactly on time as promised. Geoff Tombs, Scott Martindale, and Idris Salimi, were very polite, and a pleasure to deal with.