Reliance Home Comfort reviews (13631)

Dean Timpany came to our house to inform us of procedure to set up a hot water heater, furnace and new stove. He was professional and polite. We look forward to having natural gas to our home.

Paul W, #2060, saved the day! After an initial botched water heater install from subcontractors, Paul- from Reliance - showed up and in the most professional and genuine manner, remedied the potential disaster. Kudos to him!

When Matt form Reliance came to my door in response to a service request, I almost closed the door on him. I had placed the service call the night before, after business hours and via internet, so I was not expecting such an immediate response. Well, I am thankful I let him in because he was both professional and courteous. He diagnosed the problem with my 12 year old furnace (broken heat exchange) and reminded me about having the required CO2 detectors for each floor in my home. Matt was knowledgeable and well-informed. What I really appreciated was his personal attention to my problem. In addition to the advice he gave me regarding furnace and system options and the numerous questions he answered during that service call, he went above and beyond. Namely, I texted him about six times that night after 10pm and he replied to each of those texts. On top of that, the next day was Good Friday and though I only texted twice, Matt took the time to assuage my concerns. Having had the furnace for 12 years, I never had to worry about it, but upon realizing that we needed a new one, I clearly had many concerns, financial and otherwise. Matt "had my back". He went out of his way to help me to find a furnace that was environmentally friendly, efficient, and affordable. Matt delivered professional, personal and prompt service and advice that I trusted, not to mention he was accessible and helpful...and my furnace is being installed right now!

4 weeks ago had fu.rnace replaced. quick, efficient service by technicians.andrew 2774 and another guy did install.very polite and professional.easter sunday had water heater replaced.john1485 andrew2774 came right awayand did change out. thank you very much guys.

Returned from Florida to find I cannot light water heater pilot. Called on Good Friday 2015. Told repairman can come tomorrow. He (Justin) did. Lit pilot but then checked Carbon Monoxide level. Thank God he did. It was WAY HIGH. After more inspection he called for a brand new tank. Next day EASTER SUNDAY Sam #2444 arrived by 8:20am. By 9:30, tank is installed. GREAT JOB by both. Very prompt and efficient!! VERY PLEASED with Reliance for this job.

We recently had a new furnace and central air installed by Dean and Sherry. They were very efficient, knowledgeable and courteous. They even went further as to install gas lines for our new stove and dryer. We had some questions as to what we needed to purchase to finish installing our appliances and they told us everything we needed to buy. We couldn't be more pleased with Reliance and would highly recommend them to anyone. The two contractors from Progressive were equally as professional. We were not able to get the tankless water heater as planned so the contractors installed a gas water tank for us instead on the same day. Having this done put us a week ahead of schedule which was awesome. Once again any of these professionals come highly recommended from us. Thank You.

Our furnace quit on a Friday night. Sunday a service tech came out and said that it could be fixed but other issues would arise as old furnace. We decided to go with a new one, when we had it measured Dave noticed that our current hot water tank was not venting outside but CO back into the house. That furnace going was the best thing that ever happened, and that Dave alerted us. He basically saved our lives. Next day we got a new furnacew and hot water tank but most of all peace of mind.

very happy with the replacement furnace, humidifier and cooling system, including NEST thermostat. Dean Timpany was our main contact. He was prompt and very responsive to concerns and questions we had. The work crews were prompt, polite and did a good job with the exception of the two guys that removed our old hot water heater and didnt wear any protective footwear and did not place any protective runners on our stairs and flooring.

Paul W. #2060 provided my family with a perfect service. He was very professional and quick. He explained all problem with a heater, and provided a sugestion on how to improve availability of hot water in teh future.

The technician: Jason, came to my door as early as I needed him. He was very honest, efficient, fast and gave me very useful and helpful advice. I hope that if I need a technician in the future he will be as honest as Jason.