Reliance Home Comfort reviews (13631)

We purchased our house with a hot water rental from Reliance. We switched to on-demand system and returned the rental. There was a dent in the top of the unit and it was deemed damaged. Reliance charge us over $800 for a 7 year old water tank. I asked for support for the charge and they said it was Fair Market Value. I have asked for a copy of the contract numerous times and still have not received a copy. The response is that is the charge and it is correct. My industry contacts say that is way over value. I suspect it is a depreciated value. I just want them to support that valuation and can not get an answer. Very frustrating and believe this to be a very unfair business practice. Will never be a customer again. Update - received call from customer service - issue has been resolved to my satisfaction. Too bad had to take this long and countless phone calls and emails. This wastes everyone's time.

I am very pleased with Reliance home comfort services. A very kind man came to our home to service our furnace. Mr. Richard Knicely (1568) is not only a very kind person but also knows his business. He not only fix the problem but also He gave us very important information on our equipment. I congratulate Reliance for having people like Mr Knicely in their company because that is the REAL VALUE of business. Thank you very much. Luis Fernando Varela

Rental unit 14 years old so paid for many times. Wanted to fix it. Waited two days for a part but on call at my house the whole time. Then decided to replace. Another day at home waiting. Air handler system so no heat either. By the time it was replaced some of the water pipes were frozen. I had wAtned them but they said no it is a Blockage. Wrong. Couldn't fill the water heater. Unblock service scheduled. I wait. It is cancekked at the last second. Wait until tomorrow. Now on day 5. Pipes burst. Still won't come. I have to hire my own help. Reliance never comes back. 2 days later the joint on the installation is pouring out hot wTer. I'm waiting now. They wouldn't come last night. Brutal, greedy, dishonest thieves.

To whom it may concern at Reliance Home Comfort, On Oct 22nd, 2014 after having some issues with my hot water tank I called Reliance Home Comfort to come review my hot water tank and hopefully advise what to do with it or fix the issue (Issue was that the pilot light kept going out and thus loosing hot water) The Technician at the time advised that the existing tank has essentially run its course and was near or at the end of its life expectancy – So I quickly agreed to replace the hot water tank with a reliance rental unit – An appointment was scheduled with the Tenant’s for the following weekend as they are both extremely good people, have jobs – and we ultimately settled on a Saturday morning appointment from 8:00-1:00 - The service technician showed up to install a tank and quickly said that an air/vent test was required prior to installing the tank, This technician appeared to be less then helpful to the tenant and was quick to leave not offering much assistance other than that he could not perform the test. The tenants called me the following Tuesday to inquire if Reliance had gotten back to me as there was a new action item indicated by the last technician and that Reliance was going to get a hold of me – I had not received a single call from reliance, I was very upset, due to the fact that I thought the issue was resolved and taken care of, when in reality it was pushed off and passed to, I’m assuming another department, or ‘other’. Then the tenants and I had to reschedule and again figure out what time they would sacrifice to allow Reliance to make a return trip to – and get on with the process. This time I was very clear with the knowledge that I had learned that we needed a vent test – So I clearly indicated to the phone attendant that we needed a vent test and hot water tank installation. Again we opted for the Weekend appointment as they again both have jobs and cannot really justify to take the time off work to accommodate Reliance’s disastrous planning and lack of communicating to their subsidiary testing companies, Believe it or not, a technician/installer showed up and unbenounced to him there was a requirement for an Air test….. I was not there at the time, the tenant called me immediately as I was certain this time it would have been a slam dunk for reliance – but NO THIS WAS NOT THE CASE YET AGAIN! I spoke with a reliance phone rep at this time and he suggested that a sub-contractor would be in touch with me….. this never happened until I called reliance again ….. the following week. This actually occurred/cycled three(3) times! At this point the tenants have been extremely patient with this, and somehow understanding, But I had enough with Reliance and the disruptions, and started to source a hot water tank by other means, given that 4- 5 weeks has passed since the I had started down this ridiculous path with Reliance, We are in the Christmas season and very few hot water tanks installers are available on such short notice Last Week after another episode with the Hot water tank – When I was thoroughly perusing another installer when I broke down and Tried Reliance again, for a service on my Furnace – this is where we met Chris B. a very knowledgeable technician, and extremely understanding of this situation, and did not want to leave without setting up some sort or rectification to this situation…. So here we are tenants inclusive, now into 2015 still with no Hot water tank in this town home unit - after the initial appointment was held on Oct 22nd 2014, I truly Need Reliance to come to the table and make good on all the disruptions in my Life having to Deal with such inability to schedule and even somewhat follow through with a plan, AND Make good on all the Disruptions in the tenants Lives, schedules, and quality of life as a result of Reliance Home Comfort…. This is totally inexcusable. I will be posting this entire email on the ‘Write a review’ component on the Reliance Website, as, at this point I’m not even sure what else I can Do One thing is certain this needs to be rectified tomorrow. I need a vent test completed, and following a vent test I need a hot water tank installed. Tomorrow. I don’t think I have overstated anything regarding this simple hot water tank installation – although this needs to stop and a new hot water tank to be installed. Call me to discuss – I would like to hear from someone first, prior to 9:00am so I don’t have to go through your phone system for the 7th …8th time and explain everything, yet again.

Today we had issues with our rented water heater from Reliance. After I called for service, we were extremely happy with the services provided by Gurmeet Singh ( Trusted Advisor). He was very prompt and very professional in his services. Thanks Reliance for having such a high level skilled trusted advisor.

Do not approach them at all. Step 1: Waited 20 days to get the ordered part, was supposed to come in same day as per their customer service. With no heat in the house and multiple phone calls they were generous enough to install a generic part and temporarily fix the issue until actual part arrived. Step 2: Actual part arrived and technician installed it. Next day the temp started falling. Another guy came in and said the circuit board was faulty and it was order by the technician that came in before him. No one ever bothered to tell us. 4 days later, nothing is resolved. I still have no heat and their customer service has no answer as to when my problem is going to be resolved. Do not trust these people. They just want your money.

I came home to no heat in the house. Called Reliance , was told I would be called between 4-8. Chris B called within a half hour, was at my house within 15 minutes, fixed my problem within 10 minutes, cleaned up and explained what he had fixed. He was friendly and knowledgeable.

I had problems with the water heater constantly shutting down on me and being unable to provide warm water. Since we have a rental service through Reliance we were able to get them to send in a technician to service and fix the water heater. The technician they sent to us was Richard Podzorski, and he was very professional and was able to fix the problem. He didn't take too long but also made sure everything was in working order before he left. I would definitely recommend Reliance Home Comfort and thank you Richard for the great service!

Gabriel came to my house he was very polite and prompt to find the issue in a matter of 5 minutes he found what was wrong and fixed my furnace I am very satisfied with him and the company. I will recommend this to my friends and family.

Rob M. came to our house to clean our furnace. He did an amazing job, he explained everything to me in detail and showed me how to maintain the cleaning. Rob was extremely helpful, poite and went out of his way to answer my questions. When i asked for help on another issue, he graciously stayed and went out of his way to help me. Thank you Rob M. I will definately be referring you to my friends and family!!