Omni Basement Systems reviews (110)

Thank-you so much for the wonderful review. We are glad we could help you with your waterproofing needs.

Thank-you for your great review. We do our best to give a professional experience at our jobs.

Thank-you so much for your wonderful review. We are happy that we could solve your problems and add some piece of mind to your basement project.

Greetings Bean Counter in Burlington! We certainly value all feedback, and our efforts to continue to grow, succeed, and provide the industry's best customer experiences are key components of our culture. Being that you have responded in anonymity, we cannot confirm or deny whether or not you are actually an Omni customer. Although it is not often that we encounter situations such as this with customers, we would like to become totally aware of your dilemma and to provide an agreeable resolution. All said, please feel free to contact us via telephone or email so that we may address your comments and concerns. Our management team will be happy to schedule an appointment at your home at your convenience. We greatly appreciate the opportunity to earn everyone's business and look forward to being of continued service. We look forward to your response. Thank you & best regards, Emily Rodger, Social Media Marketer, Omni Basement Systems

Hi! Thank you so much for leaving your review. We're so sorry to hear that your experience with Omni Basement Systems left you feeling this way. We take pride in being able to leave our customers' houses with a new feeling of security and safety with their new system. We take your comments incredibly seriously. If you'd like to call us at 1 (866)-875-6664 we'd love to talk to you about your complaints, and try our best to resolve this situation. Kind Regards, Emily Rodger, Social Media Marketer, Omni Basement Systems

Thank you Jessica for your feedback. We value all feedback we receive from our customers and use it to identify areas where we can improve. We will do an assessment of your file to identify exactly what has happened but this will take some time. When we have completed the assessment we would like to speak with you personally about the situation. We will call you when we have understanding and answers with regard to your feedback.

Hi Dave, We're sorry to hear that you're not happy with the service you received from Omni. If you would contact us we would love the opportunity to remedy the situation for you. Please give the office a call at 1-866-875-6664 and ask for Caroline.

We are sorry to hear about the problem you have had with your dehumidifier. As you are aware, the warranty for the product that you had purchased from us expired in March 2016 of this year and was confirmed with our head office. We were happy to return to your home to pickup the unit and have our service technician diagnose the issue at no charge to you. Unfortunately, the fan was no longer working and it appeared that it may have a leakaged (we don't have the capability to repair this). Our production supervisor referred you to a 3rd party for them to make the repairs to the unit. You asked for us to return the unit back to you which you received back on the morning of June 29, 2016. As with all machinery, TV's, tools and computers, batteries, and appliances each unit has a specific warranty under certain lengths of time and under certain operating conditions. However, we believe that we done what we can for you given the type of repairs required by providing you with a 3rd party repair facility after then warranty period. However, we will be more than happy to extend to you a preferred customer discount should decide to purchase a second unit.

Hi Arianna, Thank you so much for this astounding review! As you know, our customers' opinions of our company mean the world to us, and seeing your positive feedback from a job well-done makes us even more proud to come to work every day. We're so glad that we could make your basement a comfortable place of living, instead of a place of anxiety and fear. Have a wonderful rest of your day.

Dear April, We sincerely apologize that you believe that Omni has blamed you and feel that we refuse to assist you with your issue. As mentioned, we are more than happy to repair the discharge line that was damaged by others, a minimal charge would be in order to put the line back the way it was originally installed. The burial of the discharge line (in your particular case) would require a discussion with your condo board as changes to your property lands would need to be accepted prior Omni performing the work. Once we receive approval for the burial work, there would need to be a charge for the burial of the discharge line as this was not within the original scope of work. As all companies, we continually strive to work with our customers to achieve their desired results and appreciate the feedback. We are available if you require anything in the future.