Pest Detective

Rating: 4.6 out of 5

Pest Detective reviews (134)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2018

    Squirrels in the AirSpace Cavity

    Thanks Jason and the Team at Pest Detective for a Great Job. Detected the 2 Entry POints and successfully trapped the squirrels in a professional and humane manner over a period of 1 week. No Returns. All Clear. Everyone was really helpful. Thanks, Tony..

    Answer from pro:

    Thanks for sharing this with us Tony! We are always happy to help! Sarah @ Pest Detective

    Reply created 16 Nov 2018
  • Review from Stephen
    Rating: 5 out of 5
    Review left on 31 Aug 2018

    Wasp nest removal

    Hired them for a wasp nest removal and everything went well. Diego was efficient and helpful over the phone. Andrew showed up to do the actual extermination and did so competently while demonstrating a pleasant and professional manner. Having chatted to Andrew as he was finishing up, my father later told me that he much preferred him to whomever it was we've called in the past, so this company is now our first choice.

    Answer from pro:

    Hey Stephen. We love hearing this! Thanks for the great feedback, we are thrilled to have found another loyal customer in you! I'll be sure to pass this on to Andrew, his boss, and Diego! Sarah @ Pest Detective

    Reply created 5 Sep 2018
  • Review from Stella
    Rating: 4 out of 5
    Review left on 20 Jul 2018

    Technician unprofessional

    We have used this company several years for ant spraying and have been satisfied with their service. However, this year the technician made unprofessional comments about having to come again to do a touch up spray. The technician's attitude only changed when we showed her where the ants were that she had missed spraying the first time around. Up until then, she was implying that we only called them back for a touch up when it wasn't necessary. Although this exchange was unpleasant, I will still recommend this company but not the technician that we had.

    Answer from pro:

    Hi Stella, Thank you for sharing insight into your experience. We are sorry you had a less than satisfactory experience with the technician. We have forwarded this to the owner of the area for review. Thanks for your loyalty to our company over the years, we really do appreciate it. Sarah @ PD.

    Reply created 3 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2018

    Best Pest Control and Elimination Company out there!!

    I have tried several pest control companies. Both well known ones and obscure ones and in each case I found them expensive and non effectual. I was desperate (arachnophobia is no joke) and thought to try Pest Dectective as friends on Bowen Island swear by them. Thank God there is a branch in Surrey and Langley. Ken S. came out and after talking to my husband and I, he understood the severity of my phobia and went above and beyond in spraying and bombing my house. He then got rid of the terrible ant problem outside. He also helped our neighbours with their wasp in the attic problem. He also set up my house exterior spray program and looked after our mouse and rodent on-going control. When we moved to Langley I begged Ken to come and set up the same program in our new house. I am so happy and peaceful in our house thanks to him and Pest Dectective. Ken - you ROCK!!

    Answer from pro:

    This is fantastic to read!! Thank you for taking the time to share it with us and potential customers, we really do appreciate your kind words! And we will be sure to share it with Ken! Sarah @ PD

    Reply created 13 Jun 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 28 May 2018

    bait & switch pricing + rude management.

    Called and was quoted $75 for lawn ant spraying or $230 for carpenter ants which would require more "intensive" treatment. Made appointment for Thursday for the lawn ants, which was then cancelled and rescheduled for Friday morning at 7AM... at 7:30 they showed up, spent 10 minutes at the house, and issued an invoice for $230+tax. If you like bait & switch pricing, and paying your pest company more than your lawyer, call these guys up. To top it all off, when we tried to resolve the pricing discrepancy, was called by 3 seperate people, forced to repeat the entire story 3 times, and repeatedly told that I made a mistake and told that there was no $75 pricing (and later, in that same phone call, told $75 is for wasps?)... all a very frustrating experience. The strawberry on top of the cake is the treatment didn't work.

    Answer from pro:

    Hi Matt, Our manager was speaking with someone yesterday with regards to this and was disconnected. She attempted to call back a couple times before leaving a message to continue the conversation. Please call us so we can make this right with you. We would very much appreciate that opportunity. Thank you, Pest Detective 604-988-3330.

    Reply created 29 May 2018
  • Review from Dina W.
    Rating: 5 out of 5
    Review left on 23 May 2018

    Bird nest removal

    The professionalism of the technician sent in was amazing! He did such a thorough job, and took the time to explain to me what he was going to do and why. I have brought Pest Detective in again for ant control as well and their thoroughness and cleanliness is outstanding. (plus i haven't seen any ants since!) I will definitely be using them in the future and will recommend them.

    Answer from pro:

    Thanks so much for sharing Dina! We appreciate the review and are more than happy to help! Sarah @ Pest Detective.

    Reply created 25 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Mar 2018

    Pest Control

    Pest Detective is always thorough and the technician was very good with explaining to my teenage sons what work was being completed

    Answer from pro:

    Thanks for sharing the positive review! I am very glad to hear our technician was able to make your son feel comfortable and explain the science behind the service we provided.

    Reply created 5 Mar 2018
  • Review from Customer of Pest Detective
    Rating: 2 out of 5
    Review left on 6 Dec 2017

    Follow up satisfactory

    Used them over the year to get rid of rodent problem. Unfortunately did not check regarding warranty etc. Problem persisted and when complained received good follow up and an experienced technician to resolve issue.

    Answer from pro:

    Hi there, Thanks for sharing your concerns. I am sorry you feel this way. I have left you a voice mail so we can come up with a resolution that is suitable for everyone. Please call me at your earliest convenience. Sarah @ Pest Detective. 604-988-3330.

    Reply created 7 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2017

    Great customer service

    I was delightfully surprised by the excellent service we received by Pest Detective. Our fellow was very knowledgeable, effective, on time and friendly. Completely satisfied, there was no need to call him back for follow up. I would highly recommend Pest Detective for your pest control needs.

    Answer from pro:

    Glad we were able to help you solve your pest problem. We really appreciate you sharing your positive experience on HomeStars too! We never get tired of hearing from satisfied customers. It is why we do what we do. Thanks for posting the picture too! Chris @ Pest Detective

    Reply created 8 Nov 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 8 Sep 2017

    You don't need pest Detective for getting rid of mice

    Moved into a new build in Chilliwack, saw mice and droppings and flipped out. Called Pest Detective and they charged $200 for initial consult: guy came looking unkempt, tramped around with shoes on and left bits of insulation walking through, asked if we had ladder (to do his job) and left bait traps, 3 snap traps (1 broke in one day, another just now). Stayed about 50mins. For follow up I requested another person and specifically asked if they can assess and secure exterior entry points (which is what I prioritized the most). Was told they would be able to assess, and at the time of assessment do some sealing of entry points (if "easy to do" - person at office was pretty vague about what kind of work they could do sealing entry points). If they were to do so it would be $140/hour. The guy came and looked at how much bait had been taken, refilled them and looked around for about an hour. Had nothing on hand to actually seal possible entry points. Save your money and get your own bait traps, monitor their consumption yourself. No professional skills needed for those steps Their snap traps are cheap and the mice we caught were only with the better traps/electrocution devices we picked up ourselves. All I wanted in the first place was someone to assess and seal entry points. Not done.

    Answer from pro:

    We are sorry to hear you had a less than satisfactory experience with our company. If you are open to discussing this in more detail please call our head office at 604-850-5551. We we happy to talk about it and hopefully resolve this for you. Sarah @ PD

    Reply created 11 Oct 2017
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