AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (935)

  • Review from Keith
    Rating: 5 out of 5
    Review left on 11 Feb 2015

    Squirrels (Twice). Excellent work by Blake at Gates Wildlife

    Squirrels nesting in chimney. Fixed with first visit. Two weeks later, squirrels found another way into roof (not related to chimney). We were charged much less for the second visit, despite the fact that the problem wasn't related to the first job. Blake dealt with both quickly and accurately. He is one of the more professional and conscientious contractors I've dealt with. Will definitely use Gates again.

    Answer from pro:

    Hi Keith, Wow! What a great review. Thank you for mentioning that we charged you "much less for the second visit". I am careful to hire only compassionate employees. Individuals that not only care about the animals but are kind to their customers as well. I tell them to put themselves in the customers shoes and do what feels right. In your particular situation, you had just paid us to solve one problem and it just wouldn't feel right to charge you full price a second time. Thank you also for complimenting Blake for a job well done. I will definitely be reading your review in tomorrow mornings meeting. Take care. Brad Gates, B.Sc. Owner/President

    Reply created 11 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2015

    removing wildife from attic

    Solved our problem with squirrels in the attic with the very first visit. Fixed the entry point and secured other areas of possible entry. When he was on the roof he noticed some problems I have had with bird nesting and he fixed that for no extra charge. I was very impressed. Very professional and courteous.

    Answer from pro:

    Hi Bruce, I appreciate the fact that you mentioned we did work that we did not charge for. We strive for complete customer satisfaction and if it happens that we miss something on the initial assessment, we take full responsibility and absorb that cost. Thank you for your excellent review. Brad Gates, B.Sc. Owner/President

    Reply created 9 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    Racoon Removal

    We had issues with racoons. Chris was quick to respond, very knowledgeable and patient. He spent the time to diagnose the problem, removal and further suggestions. When we contacted him to assist with another matter he was quick to respond. Thanks for all your help!

    Answer from pro:

    Hi John, you are very welcome. Thank you for taking the time to write a review and for complimenting Chris on his service. Your decision to evict raccoons at this time of year makes very good sense. They will be giving birth very soon and once the babies are born, removal of the family can be much more involved. Brad Gates, B.Sc. Owner/President

    Reply created 12 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2015

    Raccoon Removal

    We heard animal sounds in our attic so called Gates Wildlife based on the positive reviews on homestars. We were not disappointed. The booked us for the next earliest appointment and told us what we needed to do ahead of time (since we are the middle of 3 row houses, we had to notify both neighbours that the company would be looking at the exterior of their roof). The technician Joel arrived exactly on time and got right up on the roof to check it out. As expected there were signs of animal entry but not on our roof. He went with us to the neighbours to explain the options and got the go-ahead from them to install the one-way door over the access point. He also prepared an estimate at the same time for the other neighbours to fix their garage which was housing some raccoons as well. They came back after a few days to check the access points and we really appreciated that they left us an update too even though the work was done on the neighbours roof. fingers crossed we won't need raccoon removal services again, but we would for sure recommend Gates to others that do!

    Answer from pro:

    Hi Chris and Gillian, thank you for your great review and for detailing the service we provided. It can sometimes be complicated when trying to get neighbours involved in solving wildlife problems in a row house. It sounds like you have great and easy to get along with neighbours. I am glad we could help make it work. Brad Gates, B.Sc. Owner/President

    Reply created 12 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Dec 2014

    Pest removal (raccoon in the attic)

    Peter cheerfully arrived Christmas Eve day as they were trying to close down business for the holiday. He assessed the problem thoroughly and professionally, provided a comprehensive quote, and took steps quickly provide a fix, provided tips to avoid the situation in the future. He advised when he would return to complete the job (standard with animal entrapment). He was very pleasant and I would not hesitate to call Gates in the future. Thanks, Peter and Merry Christmas!

    Answer from pro:

    Hi Laura, Thank you very much for your message. Wildlife activity doesn't take a holiday and I am pleased that Peter was cheerful and able to respond to your problem on Christmas Eve! Brad Gates, B.Sc. Owner/President

    Reply created 5 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2014

    Racoon removal

    We had wonderful service from Dan who not only came out and dealt with the problem in a compassionate way but provided low cost ways of dealing with this ourselves for the future. I highly recommend this company. I was very impressed.

    Answer from pro:

    Hi Carol, thank you for complimenting Dan. It is not uncommon for us to arrive at a home and discover that the situation does not require our service. In those cases, being honest and giving free advice helps build our business. Thanks again. Brad Gates, B.Sc. Owner/President

    Reply created 16 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2014

    Raccoon in Attic

    I got my service and trying to locate a raccoon at our attic by Nick this morning. He traced and followed the route of the raccoon and located the raccoon from the attic. He answered all my questions and concerns like the raccoon mess up the place yet ? The way that he handled the 30 feet ladder with cautious and have the safety in mind. He is well trained and definitely a professional for this work. This is my perfect decision to have AAA. It is AAA service!

    Answer from pro:

    Hi Stephen, thank you very much for commenting on how Nick had "safety in mind" and how he is "well trained". Very few homeowners even consider whether or not the company they are about to hire has any health & safety training. When in reality it should be one of the first questions asked before hiring. Any employee working at heights must have Fall Protection Training and should be able to provide their certificate when asked. But health and safety training doesn't stop there. At Gates Wildlife Control, all of our technicians are extensively trained in Fall Protection, Ladder Safety, Hazard Assessment, Personal Protection Equipment etc. and comply with all government legislation. Implementation and regular training has become an important component of our company to ensure that all staff is aware of the hazards and the protective measures required to stay safe. Thanks again for your great review. Brad Gates, B.Sc. Owner/President

    Reply created 5 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2014

    racoons in the roof

    PItter patter of critters in the attic for a few nights. Called AAA, they came the next morning, provided an estimate for the work with a very understandable breakdown of the fees which was really appreciated. (sometimes you feel contractors just pull a number out of their head). The did the work immediately , came back 2 days later as scheduled. I 've called them in past for squirrels, bats and have always been very pleased with their service.

    Answer from pro:

    Hi Dr. S, thank you for being a loyal customer. I really appreciate your business and for taking the time to explain our services. It is important for our future customers to know that our fees are clearly outlined before we begin the work and that there are no surprise costs. Hopefully you will be critter free for a long time to come. Brad Gates, B.Sc. Owner/President

    Reply created 27 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2014

    Wildlife proofing soffits/attic!

    Andrea responded promptly to our call for help. Nick (the technician assigned by Andrea) was punctual, and after a closer look at the problem suggested a reasonable solution which we discussed and accepted. This gentleman did not waste any time and was quite methodical in executing the plan of action agreed upon. He did not hesitate at getting his hands dirty and he did get his hands dirty. The price was reasonable considering the work involved. AAA Gates Wildlife Control would be the first people I would call should another wildlife issue arise in the future. Thank You Andrea and Thank You Nick.

    Answer from pro:

    Hi ghagar, we don't get many reviews that comment on our punctuality. When I started my business I decided that we would give our customers an exact time when we would arrive and would not keep them waiting all day for us to arrive. Thank you for complimenting Andrea and Nick and for writing such a excellent review. Brad Gates, B.Sc. Owner/President

    Reply created 27 Nov 2014
  • Review from Peggy
    Rating: 5 out of 5
    Review left on 27 Nov 2014

    Raccoon problem

    Great service....called Wednesday night and they were here first thing Thursday morning, before the time quoted. Our neighbour told us that we had a lot of raccoons on the third floor balcony...this is a area that we do not use..... they destroyed the couch, and they are very comfortable in the mess they made. Joel told me a little bit about their behaviour, we are working on cleaning up the mess they made on the balcony. Joel checked to see if we had a screen covering underneath the balcony, he also checked the roof . There was no charge for him coming here. Excellent service and very friendly. Hopefully we do not have a problem in the future, but if we do, we will call AAA Gates.

    Answer from pro:

    Hi Peggy, you touched on something that our clients mention to us all the time. If we inspect a home and discover that the animal problem can be solved by the customer taking some simple steps, we are happy to offer suggestions and do not charge for our services. We are all about building positive relationships with our customers, hoping that should they need our services in the future they will not hesitate to call. Thanks for the great review. Brad Gates, B.Sc. Owner/President

    Reply created 27 Nov 2014
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