Aire One Heating & Cooling Kw

Rating: 4.8 out of 5

Aire One Heating & Cooling Kw reviews (1295)

  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 16 Dec 2020

    Service Call to correct deficiencies

    The technician arrived , put on his booties and proceeded to get to work. He was polite, amenable, helpful and we were very pleased with his work and the sharing of his knowledge. He was very pleasant to work with

    Answer from pro:

    Thank you for your review! It sounds like our technician provided you with an informative, professional and friendly experience and that is exactly what we strive for. We hope to hear from you again! Thank you for selecting Aire One Heating and Cooling, we value your business.

    Reply created 23 Dec 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 16 Dec 2020

    Aire one kitchener

    My furnace broke down and I had to purchase a new furnace. It was installed the very next day ! Bill and zack extremely professional and explained clearly the different components of the furnace. I would recommend this company.

    Answer from pro:

    Thank you for your review! We are so thrilled to hear that you had such a good experience during your recent furnace installation with Bill and Zak. We appreciate your personal recommendation and we look forward to hearing from you in the future. Thank you for choosing Aire One Heating and Cooling, we value your business.

    Reply created 23 Dec 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 15 Dec 2020

    Furnace maintenace program

    I recently cancelled my furnace maintenance program since I sold my house and there it was not required. I was also due for a regular furnace check up so I agreed to have a technician go to my home to do the routine check up. My furnace is 12 years old so I thought it was a good idea even though the new owners were scheduled to move in a couple weeks later. It turns out that the technician wrote up an estimate advising I needed all kinds of repairs and recommended that I buy a new furnace. He also sent report this to my utility company and had was required to fix the problem in 60 days. I then decided to hire another company to assess the situation and to confirm that I actually did need a new furnace as I suspected something was not right. It turns out that my furnace did not need any repairs or further work and in fact was working perfectly. My new technician submitted a correction notice to my utilities company and thankfully I do not need to replace the furnace. I do hope that this review will be beneficial to other customers in the same situation as I believe this will probably happen to others, I can’t be the only one .

    Answer from pro:

    Thank you for your review. We apologize that you feel your experience was not favourable, and we understand your frustration regarding this situation. At Aire One, safety is our top priority and when one of our team members notes that a furnace is leaking, it is our obligation to send the infraction to Kitchener Utilities. Our technician observed that the inducer motor and ABS venting was leaking and as such, it was a legal requirement to send the report. This requirement is for your safety. Upon speaking with you afterward, we requested a copy of the correction from the other company, so we could discuss the matter with the technician that made the diagnosis, to which you declined. The other company is now liable should something still be wrong with the unit. If you would like to discuss this matter further, please call us at 1-866-234-8200. We would love to get to the bottom of this and look forward to hearing from you.

    Reply created 22 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2020

    Maintenance on my Furnace

    I have been experiencing problems with my furnace that is still under warranty. Aire One has attended within 24 hours to fix the problem. They have always arrived masked and taken their footwear off before entering my home. All the employees from the people who answer the phone to the technicians have all been informative and friendly. I will continue to call them when I need any service done.

    Answer from pro:

    Thank you for your review! We are thrilled to hear that you have consistently received excellent service from the Aire One team. With over 30 years of experience in the HVAC industry, we excel when it comes to providing friendly, knowledgeable and reliable service. We look forward to continuing to provide you with the top notch service you expect and deserve. Thank you for choosing Aire One Heating and Cooling, we appreciate your business.

    Reply created 15 Dec 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 11 Dec 2020

    Furnace Service

    Quality plus and friendly, knowledgeable technicians! The staff are reliable, courteous and they stand by their work. Much thanks to Scott for service excellence with a smile and going the extra mile.

    Answer from pro:

    Thank you for your review! It's great to hear that you feel that Scott went above and beyond for you during your recent experience with Aire One. We look forward to servicing you for years to come. Thank you for choosing Aire One Heating and Cooling, we value your business.

    Reply created 15 Dec 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 4 out of 5
    Review left on 9 Dec 2020

    Precision Tune Up

    Annual Precision Tune Up this year was included in a protection plan from the company and it was done very safely (e.g. wearing mask and distancing) by a friendly and knowledgeable technician. Would recommend. Bought my furnace approx 12 years ago and have used them every year since.

    Answer from pro:

    Thank you for your review! We are so thrilled that you have consistently received exceptional service from the Aire One team. Your loyalty to our company is appreciated and we will continue to provide you with the service you expect and deserve. Thank you for selecting Aire One Heating and Cooling, we value your business.

    Reply created 11 Dec 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 8 Dec 2020

    Furnace replacement

    Replaced 2 old furnaces. One died on a Friday. Sales rep was there within 30min of the call on Saturday and new furnaces were installed first thing Monday morning. Great service and all people involved were very friendly. Ver competitive pricing and great warranty also. Highly recommend

    Answer from pro:

    Thank you for your review! We are thrilled to hear that everything went so well during your recent furnace installations. Thank you for being our customer, and we appreciate your personal recommendation. Thank you for selecting Aire One Heating and Cooling, we value your business.

    Reply created 9 Dec 2020
  • Review from dlucy1962
    Rating: 5 out of 5
    Review left on 7 Dec 2020

    Furnace and A/C installation

    Excellent! A+++ Totally professional, happy with the job from beginning to end. Fast and friendly workers, and polite and helpful telephone receptionists! A BIG thank you to Andy and Keatley for your hard work and great service! Awesome guys!

    Answer from pro:

    Thank you for your review! It's great to hear that Andy and Keatley provided you with excellent service during your recent installation. Our team members strive to provide friendly, professional and helpful service and it sounds like we hit the mark with you. Thank you for selecting Aire One Heating and Cooling, we value your business.

    Reply created 9 Dec 2020
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 5 Dec 2020

    Super friendly

    The furnace wasn't working in the morning but David C got out really quickly (within an hour) and determined the cause of the problems, cheerful the entire time. Makes it easier to head bad news that way!

    Answer from pro:

    Thank you for your review! It's great to hear that David was able to provide you with prompt, efficient and friendly service during your furnace diagnostic. Thank you for being our customer! Thank you for choosing Aire One Heating and Cooling, we value your business.

    Reply created 8 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2020

    Great service

    Great service from Aire One. Dave C and Aric were prompt friendly and great at answering any questions! Very professional and Aric knew what he was doing while fixing our issue.

    Answer from pro:

    Thank you for your review! We are thrilled to hear that Dave and Aric provided you with informative, friendly and professional service during your recent service call. Thank you for selecting Aire One Heating and Cooling, we value your business.

    Reply created 14 Dec 2020
Get in touch