Aire One Heating & Cooling Kw

Rating: 4.8 out of 5

Aire One Heating & Cooling Kw reviews (1295)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2018

    Mr.

    Stopped by your store to buy filters for furnace. I purchased new furnace and air conditioner approx. two years ago. I did not know my size, as this was an unexpected visit. The staff was very helpful, to go on line to find the specs. I was pleased I stopped.

    Answer from pro:

    Thank you, With over 30 different kinds of furnace filters, we are your furnace depot. When you stop by our store, you can expect professional, top notch, customer service. Thank you for your business and for choosing Aire One Heating And Cooling.

    Reply created 20 Nov 2018
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 16 Nov 2018

    MONEY WAS REFUNDED 11 days LATER because of bad and rude service

    Original review is removed under pressure of AireOne. because money were refunded in 11 days after their bad, rude and expensive "service" took place. We did not get what we asked for, for $219 they only determined we need the ignitor we asked for before ordering their service. Moreover we got infraction report to Kitchener Utilities because their technician got angry for our questions. (FYI: Our system was installed by licensed technician, not altered and was checked many times by other technicians including Kitchener Utilities.) They refunded our money taking the promise  that we will never use their services. We  happily agreed and we 'll never recommend their service to others. 

    Answer from pro:

    Good afternoon, We understand your concern and that is why we provided immediate assistance to make sure you received a resolution. We provided options as per your request and were more than fair in how we dealt with your discrepancy. You agreed that if we took care of the refund you would leave a positive review. If you can please call us at 519 569 8200 and request to speak to the office manager. Thank you

    Reply created 29 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2018

    Aired One

    Great job awesome and experience staff, they have done a great job , I'm happy and satisfy , money well spent , I highly recommend to family and friends , definitely I will call them next time

    Answer from pro:

    Thank you, Aguer For over 25 years we have provided total home solutions, quality and craftmanship and the best customer experience period. It's great to hear that everything went well and that the technician went above and beyond the call of duty. Preventative maintenance will help to extend the life of your furnace and air conditioner. Thank you for choosing Aire One Heating And Cooling and we appreciate your business.

    Reply created 15 Nov 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 10 Nov 2018

    Aprilaire Dehumidifier

    Had a Aprilaire dehumidifier installed. Airone installer was knowledgeable and pleasant to deal with arrived at the time allotted to do the installation and explained how to operate the new equipment.

    Answer from pro:

    Thank you, Pepper It is great to hear that your brand new humidifier was installed just in time. We are curious as to what we could have done to receive a 9 if not a 10 out of 10? Please give us a call at 519 569 8200 and ask to speak to one of our supervisors..we would like to understand what we could have done better and or if it's as simple as you do not believe in perfect scores We value your business and thank you for choosing Aire One Heating And Cooling.

    Reply created 13 Nov 2018
  • Review from Tony Prochilo
    Rating: 5 out of 5
    Review left on 8 Nov 2018

    Ductless Heating/Air Conditioning Installation

    The whole team at Aire One KW where great and the system is working very well! The process began with Rick George attending the property to assess the viability of the installation, quoting the work and equally important, educating me on the available rebates which none of the other sales people that quoted the project had done. Eric & Joe did a great job installing the ductless heat pump system in my condo. They came fully prepared and consulted with me about available options which resulted in an installation even better than the planned approach. In fact I'm so pleased with their work I told all my neighbours to request them specifically when they have a heat pump system installed in their units. When it came time to file for the rebate an address correction was required in order for my application to be process and for me to receive the rebate. Maryam in the office was wonderful. She revised the invoice immediately and sent copies to both me and the government. I have since receive the full rebate. I could not be more pleased. Thank you everyone at Aire One KW. Best Regards, Tony P.

    Answer from pro:

    Thank you, Tony Any company is only as good as their employees. We understand what customer service is all about and it is great to hear that our team went above and beyond. From the moment you call Aire One, we take the time to understand what you are lookin for and help guide you through the process of purchasing a new furnace, air conditioner and the list goes on. Thank you for choosing Aire One Heating And Cooling.

    Reply created 12 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Nov 2018

    Water tank installation

    Really good customer service. Very friendly. Very knowledgeable! Told us upfront what needed to be done and how much, really appreciated that. Really appreciate that the used a tarp to walk on, so our carpets wouldn’t get dirty. Thanks again!!!!

    Answer from pro:

    Thank you, Celeben22 We understand that we are only as good as our employees and focus our attention on professionalism and what have you. It's great to hear that our team went above and beyond and that you are happy with the new water heater. We respect your home and treat it like it was our very own. Thank you for choosing Aire One Heating And Cooling.

    Reply created 6 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Nov 2018

    Installation of furnace and AC

    All interactions with staff (Cyrus, Adam, Bill, Warren) were thoroughly professional and exceeded our expectations; we are more than satisfied with the resulting installation. We will definitely recommend Aire One going forward should the opportunity arise. Mary S

    Answer from pro:

    Thank you, MaryS From the moment you contact us, we understand customer service is the key to success. A company is only as good as its people and we deliver the best customer experience around. Thank you for letting us know that our team was professional and went above and beyond the call of duty. Thank you for choosing Aire One Heating And Cooling.

    Reply created 6 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2018

    annual service for furnace and A/C units

    Sean was here at our home in Cambridge Ontario this morning for our annual inspection / tune up of our furnace and A/C unit. He is certainly an asset to Air- One. Arrived on time, very polite, personable, courteous and knowledgeable. I would recommend Sean and Air-One to anyone, as I have in the past to friends

    Answer from pro:

    Thank you, DDunlop It's great to hear that our technician went above and beyond. As you know, preventative maintenance will to extend the life of your furnace and air conditioner and we monitor safety controls. Thank you for choosing Aire One Heating And Cooling.

    Reply created 5 Nov 2018
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 27 Oct 2018

    Filter

    Came into Aireone heating and cooling to get filters jason greeted me help me with the filter and help me save money recommend speaking to him about the savings on filters

    Answer from pro:

    Thank you, It is great to hear that one of our team members was able to save you some money on furnace filters. We understand that you value your money and we have a range of options for filters, humidifiers and the list goes on. Thank you for choosing Aire One Heating And Cooling and we appreciate your business.

    Reply created 30 Oct 2018
  • Review from Customer of Aire One Heating & Cooling Kw
    Rating: 5 out of 5
    Review left on 26 Oct 2018

    Humidifier installation

    We were satisfied with Jacobs service. He was very friendly and explained us everything about how the humidifier works and we have already noticed a difference with the new humidifier.

    Answer from pro:

    Thank you, Adding a humidifier to your system will help prevent damage to wood floors, protect wood furnishings and can make the difference between you getting the flu or not getting the flu this winter. Thank you for choosing Aire One Heating And Cooling and we appreciate your business.

    Reply created 30 Oct 2018