My furnace purchase experience was much better than I expected (grudge purchase). I phoned 3 different places for information and quotes. One company never bothered to call back, one company made an appointment with me for 6 days later, and Aire One was able to come the next day. The representative that came spoke to me in layman's terms, didn't try to 'BS' me, and recommended a furnace right for my home. He also fully explained the warranty for the unit he suggested. The best part is, when I made my decision to purchase, Aire One had the furnace unit in stock, and was able to come early the following week to install! The 2 gentlemen that came to install my furnace were pleasant and certainly knew what they were doing. It seemed like they were done in no time, and cleaned up after them selves. It was a great purchase experience and would highly recommend Aire One!