Alliance Floor Source reviews (537)

Changed laminate flooring, excellent reliability and the outcome. Contractor came on time and performed work quickly.

Went to Alliance after reading all the superb reviews on homestars. We were looking for flooring without installation, as a friend was already doing that for us. Sales: Tinea (pronounced "Tina") was extremely knowledgeable, helpful, and patient. Her explanations of the differences between the brands, styles, wood types, and engineered vs. solid wood were more in-depth and useful than the other places we went to. The company has a true desire to provide the best quality of service and flooring to the customer; not just to create sales volume. We were there for quite a while choosing colors and finishes. All the brands that they carry are high quality, most of which are made in Canada, which we liked. Pricing: very reasonable with high quality products. They have a good price range as well, competitive with all the other stores we visited. We were lucky enough to find a solid hardwood that was on sale, which made for extremely good value. Delivery: we bought the flooring at the last minute of business day Thursday. Tinea diligently checked for us to see if next day (Friday) delivery was possible, but we said Saturday would be no problem too. Tinea called us back Friday (the very next day after purchase) and all the wood was delivered 9am Saturday. The delivery guys were even early, and moved all the flooring in quickly for us. From purchase to delivery was a mere 36 hours! Overall: excellent service through and through, especially when you don't necessarily know too much about the different flooring types. The detailed descriptions are important to know what works best for your home. Very happy with the process and experience - quick, helpful, and painless.

We were replacing our carpet and entrance tiles with hardwood floors, first time for us and it was not an easy decision but we never felt pushed or rushed into making our decision with Alliance. They really helped us with choosing the right wood and color for our floor and we couldn't be happier with the results.

We purchased laminate and under laminate carpet. Both were of good quality and for reasonable price. We were served pretty fast and got some advice how to work with all this stuff.

Our Duraceramic floor that was installed in 2010 has taken a beating and some tiles needed to be replaced. I got everything I needed to do the job myself at Alliance and they were friendly and nice and took the time to give me all the details even though my order was relatively small. I would use them if I ever have a flooring job because they care and that is the most important element. When you have a small order many stores don't give you the time of day but Alliance seems to treat all clients well. They deserve the business.

With a baby on the way, I was short on time and needed new hardwood floors on the second floor of my house. I reached out to over 15 different flooring companies, sending e-leads to all of them with details, dimensions, timelines; everything required to provide a quote on the job. I even had cash in hand, ready to go. I contacted companies recommended by friends, family, our realtor, and via online review sites (e.g. HomeStars) Literally only one company contacted me back. That company was Alliance Floor Source. Max called me the same day, we talked, scheduled a meeting, and met him the following Saturday. That next Monday we had an in-home estimate scheduled, selected our floors, and got a full quote a few days afterwards. After a bit of light negotiating (you gotta negotiate a little) we arrived at a price we were both happy with, and installation was set for the following week. The installer (Tom) was fantastic. We has very nice, very courteous, and exceptionally, arrived when he said he would and kept everything CLEAN! When you are sanding a subfloor, things can get dirty quickly, and we were pleasantly surprised at the attention to detail when he left the jobsite. Even when he was coming back the next day, Tom took the time to make sure the house was clean when he left. Tom, overall, was superb. Max, overall, was superb. Literally zero problems, which, when dealing with contractors today is nothing short of a miracle. I would happily recommend Max, Tom & Alliance Floor Source to all of my friends and family, AND I will use them again when I have more floor work to do. Great work.

I call the store, to find a special laminate floor, the staff went out of the way to find the floor I was looking for a floor Wich was out of circulation and last production was in 2014. They found left over stock at the production company and ordered me two cases which I got it in 2 hrs... The best customer service I have ever seen.. Thank you.

We got the address of Alliance Floor Source when we googled products for pads to stop chairs from scratching our floors. We called to make sure they have the products we want. The staff there is friendly and helpful. Quite a pleasant experience!

Remodeling Renovations of the top floors ... bought 1/2 " x 4" reengineer hard floor for master bedroom And main hallway...

Alliance is the only flooring place i could find in Toronto that had the old Parquet flooring tiles. I was referred to them from a large lumber outlet. A very pleasant young lady greeted me and I inquired whether they carried parquet flooring. And I was pleasantly surprised to discover that they DO carry parquet flooring. And the young lady also allowed me to enter there warehouse to check over the product. Suffice it to say it was an exact match. Thanks to Alliance as I am now able to carry out my parquet flooring repair project.