AtlasCare reviews (2544)

i'm a client for long time and i'm happy with atlas care and the most important is one of the employees his name is Quinton his very patience and explain everything and taking his time and he knows what his doing.

The service received both on the phone and on site were great! Quinton the Technician was excellent and very thorough. I will definitely be calling upon them in the future.

Problem with leaking air con on a very very hot day. Excellent response from dispatch, then the serviceman Gurmeet, arrived on time, calling to let us know he was enroute. He was knowledgeable, extremely professional and very helpful and informative in helping us understand the problems and the required solutions. We were extremely satisfied with his service.

Stephanie arrived when she said she would arrive; was professional and courteous; explained the problem; fixed the problem as best she could; and offered appropriate and practical long term solutions.

We have always had excellent care with Atlas Care. Today as usual the technician Quinton was prompt, courteous and knowledgeable in telling us how our AC is doing. I especially liked his patience and handling of our two dogs. He was terrific!

We had Atlas install a ductless AC in our home in late July, 2013. We got 4-5 quotes, and while they were not the cheapest (actually, the most expensive), I liked the salesman Gus. He was knowledgable, friendly, responsive, and thorough - and really took the time to understand the somewhat unique installation requirements of the site. The install went well - they brought in an electrician when the going got rough, and it was up and running that day. Fast forward 23 months: we realize the AC unit isn’t working. We call them, expecting some sympathy or concern or a desire to make it right. None was forthcoming. They called back and asked if the technician would have to bring a ladder. I said yes. They said how high? I said I don’t know exactly - you guys installed it. She seemed irritated at my answer. When we dug a little further, it was clear they weren’t really standing behind their work. They weren’t going to ponder for a moment a free visit to have a look - we hadn’t paid for the pricey maintenance plan. And on the topic of warranty: “Depending on what it is, the manufacturer might cover it.” Their manner was hostile and dismissive. The implication: get your wallet out. I called Fujitsu (the manufacturer) to clarify, and they confirmed that all the parts are indeed covered, and that the contractor would be reimbursed through the local distributor for any non-labour costs. Questions I Was Left Wondering: - Why imply that the cost would be substantial (because we didn’t sign up for their plan?) - Why cast doubt on the manufacturer's warranty? It is not that they were explicitly deceptive - it is true we didn’t subscribe to their pricey ongoing maintenance contract, which I think we can all say is a great way to build their profit but not an exceptional value to the consumer. I paid $3400 plus tax for a ductless AC, and did so on the hope that they would stand behind their product and installation. The AC unit had probably been on a total of 25 days since its installation. To be told that, “Well, you didn’t buy the extended warranty, so…” (you’re out of luck…), and to have them imply that the labour costs are going to be high (even though all parts are still under warranty), was a little grimey. Under such a model, their interest is actually in a substandard installation. The vibe seems to be: unless you willing to spend hundreds a year on their ongoing maintenance plan, they won’t stand behind their work - and they don’t particularly want to hear from you, either. I’ve referred paying customers to Atlas Care who had AC systems installed, but I can say I won’t be doing that now. Go with anyone else - Atlas is more interested in upselling on maintenance than on proper customer relations. (As well, their general prices for maintenance are 60% higher than three other places on Homestars, all with 9.8/10 ratings and above. Why bother calling Atlas?)

Alex and Garrett with Atlas care were right on time and very professional. I have 3 young boys and they let them help with set up- which they loved. They did a fantastic job and were very friendly and easy to work with. Thanks

It's late July and we noticed our A/C wasn't working. I made a call to Atlas in the morning and the technician responded on the same day. Stephanie was so polite and professional! What a positive experience. She had the part on hand and repaired our AC within an hour. Thanks so much!!

Maintenance visit for my A/C carried out by Mathew B. from AtlasCare. Very professional service. The best part was that Mathew listed exactly what he checked and cleaned. I asked how the A/C maintenance differed from a furnace maintenance visit, and he explained it very clearly. My A/C is working fine.

On July 19th, 2015, the hottest day of the year, we were enjoying a family reunion in our home when we noticed that the AC was not producing any cold air. We have been Atlas customers for 15 years, so called for an assessment and repair. Within 2 hours, Stephanie was here, located the problem capacitor, replaced it and had us cooled off within hours. Great efficient service. Thanks so much. You saved our family from a very hot overnight sleep.