AtlasCare reviews (2543)

Our furnace stopped working on the evening of Valentines Day. After going to the Homestars website I called AtlasCare and they sent out Stephen the repairman. He showed up an hour later (1AM) on the coldest night of the year. The blower on our 20 year old furnace had stopped working and he told us that one of their sales reps would call us Sunday morning. Rudy from Atlas called at 9am and was at our house an hour later to help us with getting the right furnace. After a 2 hour evaluation of our house and furnace, he told us he would get back to us with a quote first thing Monday morning which he did promptly!! (And all this on a long weekend!!). After deciding on getting Atlas to install it I can happily say that as of Tuesday at 5pm that we have a new furnace heating our happy home thanks to McLeod and Carl, the installers from Atlas. I cannot say enough about how well the staff at AtlasCare looked after us. Professional, prompt and perfect. Thanks again for a great job!!!!

We arrived home from vacation and had no heat in our house from our Carrier furnace. Despite a city-wide freeze, Steven from Atlascare came right away in the late evening on a holiday and fixed our furnace so that it worked. We were so grateful.

I am always wary of service from other companies, but not from Atlas Care. This holiday weekend Sat. morning was a typical Atlas Care appointment: on time; super friendly and professional (shout out to Quinton Gardner); knowledgeable and helpful. He answered my questions, gave feedback on the condition of my equipment and made me feel secure. Well done yet again.

Our 7 year old Carrier furnace broke down on THE coldest day of the year and we called AtlasCare and the message said that they would call back within an hour and sure enough they did. Aaron M. scheduled us in within 5 hrs of our call and even arrived 10 mins early. Aaron immediately found the problem and was extremely nice, knowledgeable and polite. I would highly highly recommend Aaron and AtlasCare and this review is from an honest homeowner.

James and Nick came to replace our furnace. They came on time, carefully laid out the red carpet so our house stayed clean during the whole installation. Very courteous and explained all our concerns. Dismantling the existing furnace and replacement was done smoothly, cleanly and quickly. I especially appreciated that they worked quickly and were not like some trades constantly on their cell phones. They were actually doing their job. Thank you so much especially with the cold spell we are going thru.

Our furnace finally died last weekend, after 23 years we knew it was going to happen soon. Replacing a furnace is a big expense, but I am confident we got very good value for our money by choosing AtlasCare to replace our York furnace. Last Saturday afternoon Ron from AtlasCare gave us a detailed and professional quote. He made it clear that although it would not be the lowest priced quote we would likely get, we could rest assured that the quality of the work and the performance of the system that they installed would be worth the extra cost. As we were in a 'no heat' situation, he also said we could have our furnace installed in a day or two. McCloud and Carl were friendly and did an excellent job handling the installation. The custom duct work they did is awesome and the new furnace performs beatifully. No mess left behind, just a warm house on a very cold day.

Rudy H, and his team, were patient and professional. Work was performed in a timely manner, and costs seemed justified. Rudy knows his stuff, and his team left our place super-tidy. Would not hesitate to recommend.

Atlas confirmed the appointment which I like and the technicain was polite, friendly and efficient. I would definetely call this comapny again and plan to call to get my air ducts cleaned.

AtlasCare were engaged to replace our furnace. Ron Robinson was instrumental in providing us all the pertinent, detailed scope of work and timelines for the furnace replacement. Two technicians, McLoud Rego and Mike S., were professional and expedient on this replacement. They discussed the scope of work and pertinent details for this replacement, which took only one day to execute. Many thanks to Ron, Mcleod and Mike, for your professionalism, efficiency and overall concern regarding this project. Great customer service. I sure will recommend Atlas Care to others. Thanks Ron.

Nimo Mansouri was on time and very professional when repairing the furnace. He followed up from his initial visit to make sure the required part was ordered and installed. He even did a minor repair to last until the part was available.