AtlasCare reviews (2543)

If I could give Nimo an 11/10 I would. On Saturday morning, I came down into the basement and saw water on the floor...yikes! I called Atlas, someone immediately answered the emergency phone line, and she told me that Nimo would be at my house that morning. When Nimo arrived, he was great. He was cheerful and calm, which I suspect really comes in handy when frantic homeowners have emergencies. He diagnosed that my condensate pump wasn't working, had a replacement one on the truck (wow) and replaced it immediately. I thought we were done, and would have rated him a 10. Well, that night I came home from my Dad's birthday party to discover...you guessed it....more water on the floor. I called Nimo, who came back at 10:45 pm and helped me diagnose that it was a small leak from the water heater. Realize, Atlas has nothing to do with my rental water heater but Nimo was exceptional again. He helped me turn off the water, gave me excellent advice about how to deal with Direct Energy, made sure I was OK and only then left my house. By the way, remember how I said Atlas immediately answers their emergency phone on the weekend? Well, Direct Energy had me on hold for 1 hour and 5 minutes until they answered at 12:05 am Sunday morning. Hmmm....what a difference in customer service levels. But wait, my story isn't done yet! That Sunday afternoon, Nimo took the time to call me to ensure Direct Energy had come and agreed the problem was the hot water heater. Wow! And, he took the time to call me as he was handling 11 emergencies that day. I've been an Atlas customer for 14 years and always had very good people working at my house but NIMO IS EXCEPTIONAL. Atlas, please don't ever let him go!

introduced themselves, informed us on what they were about to do. started the job, when finished i could not get over how clean they had left the house.very good company and employees.

On October 3, 2014, I had a replacement for my furnace, my thermostat and my humidifier. Thanks to AtlasCare for the service provided by James and Ted. The installers were very knowledgeable, professional and courteous. James made sure I understood all aspects of the new equipment including the mechanism of the new thermostat before leaving the house. James and Ted were very efficient and left everything neat and clean. I have been a client of Atlas for many years and I have always been very satisfied with the service provided. I would highly recommend AtlasCare to family and friends without hesitation.

Both teams from Atlas came and were on time, very friendly and very clean. They also informed us exactly what they did, the status and condition of our furnace, thoroughly cleaned our heating ducts and air exhanges, and also cleaned out our dryer vent. Now our dryer works better than ever and less fire hazard. Atlas are the only company I rely on for furnace needs.

Stephanie and Andrew arrived on time, communicated each step the duct clean process clearly, worked efficiently, and did a great job. My home now has perfectly clean ducts! Thanks for all the hard work. Highly recommended.

Stephanie and Andrew were professional and fantastic. They were on time and explained the process to me and left our home spotless and with squeaky clean vents!!! We loved that the cleaners used were 100% botanical. Worth every penny.

My wife and moved into our first home just a few days ago and much to our surprise the A/C would not work. I called Atlas Care and could not have been happier with the service I got. I had called after 6 and the service agent had technician call me back in 30min! Wow! His name was Nemo and he was GREAT! Helped me out over the phone and once we concluded the issue need further investigation he set had the office setup an appointment for the very next day. The next Ryan showed up at my door promptly right at 3pm as was the scheduled time. He was AMAZING! Quickly diagnosed and repaired the issue and gave us some helpful advice. Atlas really does live up to its outstanding customer service reputation. Not only do you get great service but also peace of mind knowing the work is being done by honest and reputable individuals.

Dave and Stephanie arrived on time, set up quickly and completed the duct cleaning, including the dryer vent, thoroughly and professionally. The floor around the duct openings was vacuumed - everything was left clean and tidy.

Dave and Andrew came to do our duct cleaning with the bonus of cleaning the dryer vent for free. They were prompt, personable, attentive to detail, great at explaining and even showed me before and after photos of the dryer vent. Was totally happy with the experience and will continue to use AtlasCare.

I have had the pleasure of dealing with AtlasCare for about 5 years. Their service standards are without parallel. But even I was not prepared for the extraordinary service provided by one of their service technicians named Eric. He was at once thorough, courteous, friendly, professional, and helpful. It goes without saying that I intend to continue using AtlasCare, and to recommend them to family, friends, and associates. If only all service providers were this ethical, honest, knowledgeable, and thorough!