AtlasCare reviews (2539)

I have been using the services offered by Atlas Air for 40 years at both my home and business. I could not be more satisfied with the technicians and advisors with whom I have associated. T.Q and Charles from Skerritt were like old friends. Rudy and Trevor have given good advice to both daughters for their homes and for my business. For the last 8 years, Jeff has been my reliable go to guy at home. We have weathered floods (mine) and the birth of of a baby (his) and I look forward to a continued association with him and Atlas.

We own an old house in the annex in TO and have had Jeff as our technician for over the last five years. He is always reliable, and does our maintenance very thoroughly, going the distance to make sure everything is in proper working order. We feel very lucky to have him looking after our furnace and A.C. AtlasCare should take great pride in him as an employee !Thanks Jeff for your outstanding service! Homeowner, Toronto

We had a technician come to our home sent by Atlascare. This young service technician was sent to take a look at a problem that we were having with our furnace. After three failed attempts by two other companies, we decided to go on to homestars to find a great company. After going through the website and carefully reading review after review, my wife and I came to the decision of getting Atlascare in to finally solve our problem. After reading most of the reviews, we notice that there was one particular technicians name that kept coming up on a majority of reviews, Nimo. Coincidentally, when we called their after hours emergency service, Nimo just happen to be the guy that was working that evening and called us back within 5 minutes of placing the original call. He was very polite over the phone, and gave us a sense of assurance that we were in good hands. He gave me a rough window of when he was going to be at our home and gave his word that if he was going to be late that he would call us to let us know. When he showed up to our home, he was not what we had expected from your “typical” technician. Now I know they say never to judge a book by its cover, but we all do. He looked very presentable, well put together and well spoken. Never had I ever had a technician show up at our home looking so respectable, and his pants even had a crease from being ironed. He introduced himself at the door and also handed us a little booklet about the company for us to read while he was working on our furnace. He found the problem in no time and gave us great advice on signing up on a maintenance plan. After my wife and I asked him all the questions we wanted answered about the company, we decided to sign right up. Nimo spoke very highly of his coworkers and most importantly about his managers. This made us so happy that we had called Atlascare and even more happy that we had the opportunity to meet a young professional such as Nimo. He not only resolved our furnace issue but also restored our faith in Heating companies and the younger generation. I highly recommend Atlascare and will be asking for Nimo the next time we have work done. It was like our own son was sent to our home to do work. A job well done!

We have dealt with AtlasCares for many years and have been 100% satisfied. This year, Jeff Eaton performed our service and he was on time (even early which is good), very polite and imformative and serviced the air conditioner promptly. As it needed a thorough cleaning, we had booked a return service call and this was also completed quickly and efficiently. I find dealing with all the emplyees at AtlasCares to be very effiecient and the people very polite. Would certainly recommend AtlasCares to anyone of our friends and family!! It is well worth it to have the annual Comfort plan!!

We have a monthly maintenance contract with Atlas care (the cost above reflects the annual total), part of the service includes a/c and furnace checkups. The technician who came out to perform the service (Eric) was prompt and thorough. He took time to go over everything that needed to be checked, was never in a hurry to just finish up and leave but took time to address our questions. Eric also came by previously for another service call and even rectified some issues with the HVAC system which the original home builder had missed. Excellent service both from techs and their office staff, would highly recommend Atlas Care.

Eric arrived very promptly and was quite upbeat. He worked quickly and was very thorough as well. He educated me about some tips for effective air conditioner maintenance and also alerted me about a potential problem that I can resolve economically before it becomes expensive to replace that part. His customer service and technical skills were both excellent.

There is nothing like knowing your AtlasCare service provider on a first name basis. Jeff has been coming to service our heating and air conditioning units for over 20 years. He is courteous, polite, tidy and personable. We continue to ask for him each year come rain or snow. There is no better endorsement for a company than having long term employees as a reflection of the considerate and qualified work this company consistently delivers. Thank you AtlasCare and especially Jeff.

We have used AtlasCare for years, and have been very satisfied. They installed our furnace, and they take very good care of it and the air conditioning system. They have both systems working smoothly. When there are problems, they get here quickly. They are not cheap, but they are very reliable and their products and advice are good.

Called AtlasCare to investigate a screeching sound coming from our furnace. Phone rep was very friendly and arranged for a service tech to call us within 5 minutes. Nimo came by and was very friendly, pleasant, professional and obviously takes pride in his work. Our problem was resolved on that visit because he had the parts in his truck, plus we got some great advise about maintaining our furnace. I normally don`t go for `service plans: but the one offered by AtlasCare made a lot of sense so we went for it. I will use them again in the future.

Our furnace failed and we called Atlas Care because we have seen their trucks in the area. They gave us an appointment right away. Nimo came and diagnosed the problem very promptly and gave great customer care. We had to order a part for the next day. He came again and installed the part with great success. Nimo is very friendly and caring. He is very knowledgeable and answered all my questions about the furnace and gave great advice on extended warranties and maintenance plans. I would recommend Atlas Care to anyone and am glad they have employees like Nimo. He makes a real difference compared to other companies we have dealt with over the years. Thank you Nimo and thank you Atlas Care.