AtlasCare reviews (2539)

Called AtlasCare for a furnace repair based on the other reviews here. The receptionist was friendly and able to arrange a technician (Kyle) to come that evening. He was courteous and professional, explaining what he had found and what needed to be fixed. He had the part in his truck, and he quickly made the repair. He was also upfront about the cost. I will say that the cost is on the high side compared to other quotes I've seen for the same repair, but the quality and professionalism are there to match.

When our furnace failed late one afternoon this winter, we learned with dismay that the heating company we had a service contract with appeared to be out of business. Lucky for us we contacted AtlasCare and their repair person, Nimo, came early that evening to assess the problem. He was courteous, efficient, and reassured us that we would be contacted the next morning about the new furnace part required. He even called us back later in the evening to confirm that he had communicated with his parts department to ensure that the required part would be obtained as quickly as possible. We were very grateful for the wonderful service.

We called AtlasCare to give us a quote on the installation of a humidifier for our furnace and were pleased that the model recommended could be installed within a couple of days. Eric C was prompt and courteous, though there was some initial confusion over where exactly the humidifier was to be installed (our furnace area is pretty cramped). We ended up having to go with a downgraded model, but fortunately it could still be installed that day and ended up being around $200 cheaper. Very pleased with the installation overall and the performance of the unit so far.

Woke up to a freezing cold home and no hot water on a Saturday! Dreading the expense, I called Atlas. A repairman called me immediately and had me fixed up without a visit! I will be doing my maintenance with them now.

I had one of those days you fear when on one of the coldest days of the year, you wake up and the furnace has stopped working. I googled "furnance" and contacted AtlasCare. The got back to me within the hour and the serviceman, Nemo, came by within 2 hours after that. After the inspection he said we required a circuit board and explained the options. After I gave him the go ahead he went back to the shop, got the board, came back and got the furnace going again by dinner-time. He was very professional, understanding and courteous and I would recommend AtlasCare highly.

We had an issue with our home furnace (Burlington) on the evening of Feb 19th 2013. We made a call to AtlasCare's 1800 number at about 1015pm and connected with a live voice immediately. The young lady that assisted was very professional and helpful and told us someone would be in touch within the hour. Three minutes later we received a call from a tech (Nemo). By 11:40pm the tech had left and the furnace was fixed. Great process and result. Nemo was quiet (I had told him on the call that we have 4 kids and 2 dogs sleeping) and courteous and explained everything. One other nice (but uncommon) thing I noticed; there was no attempt to sell any other product or service throughout the process. My wife and I find that extremely irritating. Wouldn't hesitate to use Atlas again. Keep up the good work. Thank you. Post note. There were some other issues that developed this morning and the tech was back by 10am, diagnosed the issue and repaired without additional charge.

Have used AtlasCare for the last 6 years. Will never use another company for my furnace. My service technician for the most recent maintenance was Nimo, he has was professional and on-time as is typical of all AtlasCare technicians.

Furnace went down on the Toronto snow day at 11pm! Called for emergency service and got a quick response (anxious with a sleeping baby at home - I really do mean a quick response!). Chris listened to the issue with the furnace and took the time to talk me through some things that could help fix the issue (water got into the intake pipe) and helped me fix the issue quickly and without having to make a trip. We really appreciate it and will definately continue to use this company in the future!

Our sales guy Gus Karathanasis was very responsive to my call and especially on emails. The installer came about 45 mins late from the appointment, but he called to give me a heads of because of the heavy traffic that morning - so I think it was pretty reasonable. Although the installer initially installed the humidifier on the return instead of on the supply side (which was indicated in the work order) because the space was harder to access on the supply side, he was willing to re-install the humidifier to the supply side (after I had called Gus and they both talked - and Gus was again immediately responsive) - he had to spend another 2 hours for his time to do that, which I appreciated. And overall we are happy about the service.

We were having problems with our hot water tank and called Atlas. Within a few hours a technician named, Nimo, came to our house and assured us that there was nothing wrong with the tank. He made some minor adjustments to the tank and we were very pleased with his manner, expertise and advice.