AtlasCare reviews (2539)

The hottest day of the summer thus far with NO air conditioning! Not an ideal situation with two small children, spending most of the day at home! Thanks to AtlasCare, we were back up and running in less than 48 hours! After discovering that our A/C had died over the weekend, we called AtlasCare Sunday night at 11pm. They addressed all of our questions over the phone that night and scheduled a service tech to come to our house Monday PM. The service tech diagnosed the problem, ordered the part, and scheduled the installation. Tuesday PM my regular AtlasCare service tech showed, did the install, and the A/C began pumping. Tuesday PM we had additional questions... without missing a beat AtlasCare's 24-hour emergency team came out to our house at 10pm, reviewed the work, addressed our questions, and put our minds at ease. A seamless experience with GREAT customer service. It's not too often that you see such care and concern for customers. I've been a satisfied customer of AtlasCare for 7 years now from regular furnace, A/C, and gas fireplace tuneups to duct cleaning to now emergency 24-hour care! Thanks AtlasCare Team - Joe, Brandon and Nimo (and I'm sure many others)!!!

I contacted AtlasCare to diagnose why my AC system wasn't working for my house. It was the beginning of a warm spell, so the appointment took about three days to occur. The service tech arrived within their four hour promised timeframe and was both personable and presentable. His unfamiliarity with my Carrier system was evident, but he persisted to work his way through my 5 year-old system. The ultimate diagnosis was that my system was low on coolant and a leak test was recommended. The service call overall was fine and the cost was fairly standard. The part which I felt lacking was that there was no follow-up with the recommended leak test, meaning that I would have to call the office to reschedule this service while waiting for another few days to find out where was the leak in my system. I also had no idea if I would have to reschedule again for an appointment for the leak to be repaired. Additionally, I felt that the $280 quote for the leak test sounded a little high for a relatively contained system. I ended up having the repair work done by someone else as I felt that there was something lacking with the AtlasCare process.

I have been a customer of AtlasCare for 13 years. When I moved from Oakville to Burlington, I transferred my service plan to my new house. I continue to be more than pleased with the service I receive both when I call the company and speak with reception or service clerks, and when I have home visits from service technicians. Service appointments are easy to arrange or change. Technicians are prompt, courteous, clean and thorough in their inspections and/or service calls. Today, Jaz performed a check on my air conditioning system and was thorough and helpful. I am extremely pleased with the Advantage Plan that I have purchased. Along with peace of mind, I receive regular check-up visits and have saved significant sums of money when I have had to service my furnace.

We had AtlasCare do the complete conversion of our house from electrical baseboard heat to Gas Furnace + AC Unit. They were one of the only "One Stop Shop" type company that would oversee the complete conversion. The sales representative was very knowledgeable and very detailed in his quotation so we knew the whole cost upfront. The only area that was not covered was electrical work and they were helpful in providing a reference - which we were extremely pleased with the work. They installed the Ducting and furnace within 5 days with minimal impact to the house . The crew was clearly knowledgeable and passionate about their work and made sure they did minimal damage to the house (which is expected in a retrofit situation). The work was completed back in June 2010 and we have not had any issues with uneven heat/cooling or any issues with the furnace or ac unit since then. We recommend AtlasCare to anyone who is considering converting from electric to gas or other work in general.

Atlas has seviced our furnace and air conditioning equipment from the day both units were installed. We are very happy with the service performed and with the Atlas tecnicions (Peter for many years and Eric C, recently) who performed the service over the years. Service is puntual, thorough, and friendly.

Service from start to finish (company sales rep - installation team) was excellent. Manner was friendly but very professional. Work was completed efficiently and with virtually no disruption to regular household routines. As long time customers of Atlas, we were once again extremely satisfied with the quality of the work done. We look forward to years of continued comfort and we anticipate continued excellent customer service from Atlas.

Eric our service man was excellent. He was efficient and we enjoyed his sense of humour. Thanks Eric! Great Job! I need more words to submit... so.... great great great! Philomene

Always apppreciated the service staff at AtlasCare, however Eric from Atlas care just serviced our air conditioner. I was very impressed. He was, extremely thorough and professional, in addition, he gave us tips on ways to save money on our filters, needless to say my husband and I were .extremely pleased. Well done Eric.

Rick from Atlas handled my service call. He spoke to me on the telephone to clarify the problem and offer possibly scenarios. He then did the service call the first day after the long weekend very efficiently. Most of all he came when he said he would and even looked at my furnace ...very pleased with the work.

Eric of Atlas performed extremely well on this delicate matter. He was very friendly efficient and courteous. I would recommend at all times Very dedicated and straight shooter co-operative and constructive.