AtlasCare reviews (2538)

I have been paying for Maintenance care with Direct Energy for many years. I am about to sell my home so I scheduled my annual maintence call to ensure all was okay - I did not tell the Service Tech that I was selling - He called me down to show me the beginning of a crack in the heat exchanger and although he did not shut me down he said I needed a new furnace asap and provided me with the card for one of their sales reps. I thought now what to do. I mentioned this to my Real Estate Agent and they recommended I call AtlasCare for a second opinion and if I needed a new furnace they would help me out much better than DE. I talked to Steve Youdowitch who suggested we get the tech to check my furnace first and then go from there. Nimo arrived the same day and I explained I wanted a second opionion. Nimo thoroughly checked the furnace, going back many times to be sure he wasn't missing anything but the end result was he could not find any markings resembling what could be a possible crack. He assured me that it would not be leaking any carbon dioxide but as the furnace was 15 years old it should probably be replace in the next 3-5 years. I was so relived as I had not slept well since learning of the possible crack. Nimo was extremely calming and reassuring which I really appreciated. Thank you for your extraordinary service!!!!

My furnace broke down & Paul G was on time & greatly appreciated.also atlas as a company is outstanding. I think the should give Paul G. a raise or stock options in the company

Atlascare have been coming to my home for about 13 years now and have always been extremely professional. Despite many difficulties with a furnace installed by another company that was totally unreliable Atlascare helped me receive all the warrenties I was entitled to. I have just installed a new high efficiency furnace with Atlascare and their service was fabulous. This in itself is so refreshing and I feel good about using a company that is willing to give back to the community through its charity support. Thank you

My whole experience with this company has been wonderful. The staff on the phone are great. They e-mail me any information I need very quickly The tech's are very professional and friendly when they come out to my home.

We had problems with original conversion from electrical heat. Atlas has provided excellent response and extremely competent technicians to remedy our problems over a period of years. Easy to deal with and fair.

AtlasCare and their team/staff/technicians (Tracy, Rick, etc.) are profesional & knowlegeable. But best of all, they serviced us the same- day and arrived on time ! We highly reccommend them ...

The service rep from atlas care was very preofessionl, honest and knowledgable. Performed his job dilligently and was easy to communicate with. I would recommend Atlas care for annual maintenance of furnaces and in emergency.

Installed high efficiency furnace in May 2010. Making a terrible racket in Mar 2011 during one cycle - attended, thorough check done and a small piece of plastic removed from the blower. Pleasant, clean and effective service - what you expect when you pay a little more.

We are two seniors who do not want to be without heat. Our furnace was sporadically cutting out and a call to Atlascare brought tecnician Rick (out of Oakville) within a few hours, who promptly cleaned up the problem and we were warm again!

Technician was on time, was very neat, professional and provided valuable advice as to the type of service needed in our situation. We were very pleased to deal with him and others that we have met at their business location. He also answered any questions that we had about the furnace.