AtlasCare reviews (2540)

AtlasCare performed my annual maintenance yesterday. Kyle was very courteous and professional. He was right on time and called before to say when he was 15 minutes away. Social distancing, mask and shoe booties which I appreciated. I will continue to use AtlasCare. Thank you Kyle.

I booked a service call with AtlasCare to inspect a damaged condenser unit. Jason arrived promptly and was polite and friendly. He was thorough and gave us a detailed cost estimate for the repairs, and explained why replacing the damaged unit would be better (and less expensive) than repairing it. 10/10 would recommend!

I was having issues with my air conditioning leaking water on the weekend, and decided to try Atlascare. They were prompt, courteous, and very professional. They answered all my questions and made me feel like a valued customer. I decided to also have them replace one of my bathroom toilets. I was impressed overall and would highly recommend them for any HVAC needs (and plumbing!)

I emailed Atlascare outside of regular business hours to ask for an estimate to re-do the pipes under my kitchen sink in order to free up space. Since it was after hours, I didn't expect a reply until the next day, but someone called me later that evening and after a short discussion about what I needed, offered to send someone the next morning. He even set up the booking so that it would not conflict with a work-from-home-meeting I had scheduled. The next morning, Bryan showed up promptly, gave me a reasonable estimate, and did the work quickly on the spot. Bryan was friendly, courteous, tidy and efficient, and I'm pleased with the extra storage space I now have in that cabinet.

My air conditioner was dripping so I called for service as a diagnostic. They said I needed a repair: a cleaning to stop the drip so it cost me 100$ but it came back in less than 2 months. They came again and only charged me "half price" and to say that I needed a deep cleaning, taking the machine apart. They also detected some mold and said it would take about 1-2 hours to take the machine apart. After booking an appointment for a thorough cleaning, the technician just opened the ductless air conditioner and sprayed it with a foam cleanser several times and wiped down the machine. He did not address the clogged pipe saying the foam cleaner will do the trick. Not sure why the other two technicians wouldn't have done that. I asked what did he do to remediate the mold and he showed me a piece of toweling he had used to wipe down the interior. If it really was mold, then was wiping mold all over the interior of my machine! He did not use any disinfectant for it as he had wiped it off. How I wish, mold could be removed by wiping down with a paper towel! Cleaning woudl be so easy.......... if that worked and companies woudl go out of business with all their mold destroyers becoming unnecessary. The technician was ready to charge me 500$ for the 20 minute cleaning consisting of a foam spray and wipe down.

Our 16 year old Spacepak developed a water drainage issue which shut the a/c down today (Saturday) at 6:30 am. Called Atlascare at 7:30 am and Lyndon arrived at noon. Diagnostic complete and temp fix within 45 minutes. My toddler’s nap was saved and I am sitting cool in our house. Lyndon provided an excellent explanation of the issue and our options. Extremely personable, well spoken and knowledgeable. A huge asset to the company! We will always use Atlascare and are very happy with their service for our Spacepak and boiler. Thank you, Lyndon!!

Great work by Bryan and Kurt to replace my shut off valve. This had to be coordinated with City of Toronto who had to first turn off water externally. They both knew how the City worked and kindly waited for city to arrive and completed work within 30 minute window allowed by City. Both Bryan and Kurt were patient, courteous and very professional.

Since I was without hot water, I have glad that Abdel contacted me and came to do an estimate the following day. He was very efficient and took lots of photos for the technicians who came two days later - yes we were still having bucket showers. There were companies who could have done the work sooner but it was a long weekend and I was wanting to get all my estimates before making a decision. The technicians were great, efficient, friendly, and wore masks most of the time. They explained a number of things about the appliance before leaving. I have hot water!

Routine summer maintenance of A/C. The technician arrived on time, carried out the process efficiently and through with helpful suggestions. This is what I have always expected from the technicians at Atlas.

Came on time, did a thorough job. Was able to diagnose but could not completely fix the problem. Informed the supervisor of the problem and promised that someone will be in touch