Better Contracting Services reviews (346)

The Better Contracting Crew we had on our roof were very disciplined. The crew were down a few members due to illnesses working in this crazy weather and I felt very bad for the crew, having to make up for the missing members. Talking to them for 5 minutes I felt I was robbing them of very valuable working time. They were under pressure and just wanted to complete the job to the best of their ability. Working in the construction industry, I understand from an administrative perspective, that illnesses during the year are often a shortfall and something everyone else just has to suck up and make due to get the job done. We are very appreciative of the crew's great work ethic and ability to get the job done under the timeline pressures of daylight hours and minimum personnel. I was very honoured to have such a great crew working on our roof. A good work ethic is often hard to come by. Better contracting's commitment to getting the job done did not go unnoticed and they were commended on their efforts and quality of craftsmanship as no corners were cut to get the job done quicker. If there's any doubt in which company to hire, hire Better Contracting. I know its the best company decision I have ever made for home renovations thus far.

I had replaced my roof 5 yrs ago from a clown of a company. For the full five yrs I had nothing but problems. I had no choice but to redo the whole roof as I had water coming in. Mike came and took his time explaining all the work that would be done, and said what a bad job was done on the roof. He has been very helpful and I would recommend him to others. Thank you Mike. Also when I called the office the staff have bee super friendly and helpful.

I hired them to do my entire lower roof - new eaves troughs, smart screen, downspouts - including redirecting a downspout that was going into my underground weeper. They did a good job both times. Each time it took about 4 weeks to complete the job after I signed the estimate (which took about 2 weeks for each project). I wanted them to do my small roof above my bedroom - the last part of my house not completed. Well, this is where their customer service fell apart. I emailed pictures and measurements of the eaves and asked for a quote. I followed up 1 week, 2 weeks and 3 weeks after my initial email. Josh told me 2 weeks after I submitted the request that I would be getting the estimate very shortly. I waited another week and still did not receive it. A simple estimate! I was so frustrated that I contacted another company that previously provided an estimate for one of the 2 jobs Better Contracting did. I got an estimate within 3 days of my request and they came and completed the work 4 days after I signed my estimate!!! If it was not for this last experience, I would have given Better Contracting a 10! They need to get their act together as they are losing business from reasonable customers like me.

Met with Josh, Better Contracting's job evaluator. He gave me a lot of information about my roof and its condition. The information I found very useful. Better Contracting's crew started very early as rain was expected that day. The team of six worked flat out for about six hours and did a wonderful job. It was great watching them in action.

We contacted Better Contracting because we were impressed with their website and had seen the company frequently on Holmes on Homes. Our experiences could not have been better. We are exceptionally particular and do not provide endorsements easily, however we recommend and would use Better Contracting again without hesitation. Josh spent a great deal of time with us explaining the constraints of and providing recommendations for our low slope roof, and recommendations for eavestroughs and downspouts to limit and redirect water which was accumulating on our property. Josh was the most knowledgeable and impressive of any estimator we met. We accepted Better Contracting’s quote (at the upper end of a number received) because of this and the Company’s reputation. The roofing crew arrived within a few days as scheduled, worked efficiently, were exceptionally courteous/accommodating and when Freddy and his team left our property was pristine. The next day the eavestroughs and downspouts were replaced. The quality of all of the work is exceptional and our new roof looks amazing! We very much appreciate having had Charlena as our contact throughout and for her promptness and professionalism in handling any questions or requests. Danny

I had been struggling w a leaky roof for nearly a year. Five different roofing companies came to my home mulitple times to try & find the source of the leak. I had quotes ranging from $2000 to $22, 000 (!!) ... one company recommended I redo my entire roof AND have my neighours redo a part of their roof as well. After inspecting the roof, they all came to the same conclusion - that the water was coming in along the shared wall between my house and my neighbour's - but when they did a water test to replicate the leak, they were all unsuccessful and completely stumped. One of the technicians actually said "I've been in this business 15 years, and I've never been stumped like this before. I don't know what to tell you." I found Better Contracting through Mike Holmes. I was completely frustrated and not very optimistic at this point, but the office staff was lovely & patient. They listened to my story and sent out a roofer named Rob to have look. Rob was the ONLY technician (out of 6) who actually arrived on time. He was very pleasant & professional. He went up on the roof, took pictures (and video), then came back and showed me what he had seen, taking time to explain it until I understood. He said he understood why the other companies had focused on a specific area, but that he suspected the water was coming in from another area. He was absolutely right. He fixed the area that he thought was the cause, and told me to keep an eye on it ... and that was the end of the leak! Long story short, I would highly recommend this company. They were courteous, careful & very professional. As a single woman completely out of my depth on the subject of roofing, I never once felt like they were trying to upsell me on an expensive fix ... and I very much appreciated Rob taking the time to explain what he was doing and why. I would highly recommend this company (and have done already).

I couldn’t be more thrilled with Better Contracting. From start to finish they helped me feel comfortable with this large purchase on my home. Charlena kept me up to date on the progress of the job. The work was done effortlessly and the crew was polite and knowledgeable. The work is guaranteed and knowing they are a family owned business for over 25 years. I know they will be around when I need more work done. Thanks very much. Mary Lamb

We had Better Contracting out to do our roof a few weeks ago. Great service from start to finish, they were thorough and friendly. Both my husband and I would recommend them to anyone who needs a new roof. We're very happy with the workmanship.

I hired Better Contracting to install a new roof and eaves trough on my first house. It was not extremely complicated, but it was steep and I wanted to know someone professional would take care of it. We received a couple quotes and found a few were alarmingly low in price that we didn't even consider them. Better Contracting was competitive and their work so far is phenomenal. We would recommend them to everyone who wants professional work.

Very poor customer service & scheduling - they do not show up when promised, they rarely return calls and do not respond to email. I hired better contracting last year to install Smart screen on my eaves, at the time I was told they would complete the job before christmas, they actually showed up to do the work in Feb. In spring I noticed that even in light rain water poured right over the edge of the eaves (in at least one location), I contacted better contracting and was told I they would schedule a warranty visit - it took approximately 7 weeks of calling and leaving messages before someone actually showed up and adjusted installation. Unfortunately the adjustment did not resolve the issue and I'm back to calling/leaving messages and praying they care enough to come out and fix the problem.