We would like to offer this response after making several attempts to contact this customer before and after the publication of this review.
We measured the job site and provided, as part of our quote, a charge for removal of two existing floors—a layer of parquet and a layer of plywood that were visible to the eye at the time of measurement. After removing the two layers, our installer found there were two additional layers that required removal, for which we gave the customer a separate quote. However, the customer hired their contractor for that removal and we were called in to inspect the original sub floor which was sloping towards the kitchen approximately 3’ from the wall. We provided a quote for leveling this area only. The customer never asked to have the entire floor leveled, but was only concerned with this small area adjacent to the kitchen, the charge for which was $125.00 + tax. The leveling of the entire floor would have cost $700.00 + tax.
The installer leveled the floor in the specified area adjacent to the kitchen and installed new plywood throughout. However, the customer was not satisfied with the leveling job. In addition, the customer suggested that the grain of the wood planks she received was not consistent with the grain of the sample she had seen at the store. A Carpet Mill representative went out to inspect the job along with a sales representative of the hardwood manufacturer. As a result, the manufacturer determined that the grain of the wood installed was consistent with the grain of the sample. This inspection also revealed that the kitchen wall was not 100% level.
The customer’s contractor had installed the baseboard and according to the customer, the contractor would have to spend extra time and material to re-install the same baseboard flush with the floor. Therefore we credited the $125.00 leveling charge, plus $266.25 for the contractor to install the baseboards, totaling $391.25.
Reply created 9 Feb 2017