Although we are grateful and appreciate every review we receive from our customers, I don't usually respond to reviews unless they are inaccurate,
misleading or quite simply, not the truth.
Your review is all of the above.
The truth is,we removed a large 80 foot locust tree that had uprooted and which was leaning at a dangerous angle over yours and your neighbor's yard. In spite of the danger of the tree toppling while
we were aloft,working within and under the tree, we were able to remove it safely without incurring damage to any property. We did this work timely and efficiently and you were impressed with the work and pleasantly surprised with the great price we gave you. So much so, that you proceeded to introduce us to your neighbors who have also engaged us to do their trees and have asked and received several truckloads of free wood chips for their gardens.
Here is your original review:
Tim Daciuk from Scarborough 2 | North York Location | Apr 29, 2013
10
"I had a tree that began to lean dangerously in a recent storm. Craig and his team worked in a dangerous environment to bring down a very large tree. His team worked quickly, and did a great job for a great price. I would recommend his services to anyone needing tree work."
Thank you for the kind review Tim
Now back to the response,
As we were leaving, you asked us for an estimate to remove the remaining stump. We explained that we were still incredibly busy with other storm damage and that we would only be available to remove the stump after all the emergency work had been completed. You agreed and we left it at that. At no time were you promised a completion date by me or any of my staff, told to order trees ,asked to take time off work ,or any other such nonsense. Our stumper was under repair at the time and we were waiting for parts to fix it. We couldn't have done your stump or anyone else's until the repairs were completed.
The truth is you began calling our office every day sometimes 7 times a day demanding we come immediately and do your stump under the threat of writing a bad review. You were rude to our staff and harassed and upset them so badly they became nervous to answer the phone.
I don't understand how you went from being so happy with us ,to publicly trying to discredit us over a stump removal that we never arranged.
Did the other company put you up to it?
All I can suggest is, the next time you want to plant a tree , you remove the old stump first ,before you have the new tree delivered. Then perhaps you won't be so spiteful and try to blame innocent people for your planning mistakes.
I'll leave it to the public to decide who is guilty of irresponsible behavior and who has been exposed. There are over a hundred reviews on my site attesting to the quality of our work including a few of your own neighbors who know the truth.
Shame on you.
Reply created 15 May 2013
