Cozy World Inc. reviews (1436)

I bought two Lennox Elite series furnaces for my home from a different company five years ago. Every time that the furnaces started up they made a terrible humming noise similar to a ship's fog horn. The units were under warranty and over the years the installer replaced numerous parts but nothing fixed the problem. I contacted Fred from Cozy World Inc. who is a premium Lennox dealer and he said that although this is not a common problem he told me that he would contact the Lennox head office in Dallas and personally find out what the problem was and how it it could be fixed. Sure enough he found out that this happens in some furnaces that require a long line of three inch venting and the problem can be fixed with a burner that was designed differently. Fred ordered the two new burners that were under warranty and after he installed them the problem was solved. He only charged me $200 for his labour which I was thrilled to pay. I just wish that I would have used Cozy World from the very beginning. It is a great company with great customer service.

My furnace was acting up so a friend recommended I call Cozy World to get it replaced. Within a couple days, Fred came to my home to discuss options. He was very knowledgeable and I didn't feel pressured into going with them. In the end I did decide to go with them, but a few days before the install date my furnace broke down. I called Fred, and within a few hours he was at my house repairing it at no extra charge. Now that's customer service. When the install date arrived, his team showed up on time, and completed the work with very little disruption. The install was very professional and they even ensured all the hoses and piping were neat and tidy. They even filled out all the rebate forms and emailed them out on my behalf. I would highly recommend Cozy World.

We chose Cozy World over 3 other companies that came and quoted and we cannot be happier with the end result. We had a great conversation with FRED during the sales visit . He was the only one that really looked at the layout of the ceiling and possibilities of exhaust and air intake for the devices to really show he knows what he was doing. He was very clear and thorough in the details of the quote to assure everything we asked for was going to be done and accounted for. The install was done by SAED and his partner and again they delivered 100%. They took care of the property in order to minimize the effects of their walking and working in the house. They did a very nice and professional installation as per my request. All wires and pipes were installed clean and with care so it is not only functional but aesthetically pleasing.They even helped disconnect and took the old water tank at the curb when Reliance showed up to collect it. After the work ( it took 12 hours in order to get all 3 systems connected ) they cleaned up all their garbage and left everything in good order. The day after the install we had the worst winter spell of the decade and we had not problem with any of the systems installed. Lastly but not less important we had a very efficient and pleasant experience with LESLIE the office admin in the next few days following the install as he made sure all the warranties were registered with the respective manufacturers and all rebates were also submitted. GREAT EXPERIENCE !!!

Used Cozy World for new furnace/ humidifier after my sister’s very positive experience with her furnace/AC in 2016. Boris arrived first thing next morning after my midnight email re a dead furnace motor ( diagnosed by Enercare, told may not be worth repairing) Sina was installing new unit by noon. He returned 36 hours to rectify a leak in our old pipes caused by the humidifier installation. The office handled the paperwork for the warranty and rebate . Our Amana unit is quiet and does the job. Seamless, helpful, and professional service!

Free from Cozy World was super helpful, informative and never pushy. He explained the various options and told me where to avoid overspending. He answered questions clearly and left me to make my choice. The installers were extremely pleasant and very tidy. I would strongly recommend Fred and his team at Cozy World.

After hearing a loud noise coming from our furnace, we called Cozy World to have it looked at. They were able to come the following day and arrived on time. Because our furnace was 22 years old, they recommended purchasing a new hi-efficiency unit. They went through the various options in a no pressure way. Once we made our selection, they were able to install the new unit within days. We were really happy with the installation process. They arrived on time, worked for 5 hours straight and did a great job of cleaning up. I was afraid it was going to make a big mess of my basement but once they were done you could hardy tell they had been there. We'll be calling them again when we're ready to replace our aging AC unit!

Boris and his team are professional and passionate individuals. They care about their service and products and will ensure that I don't have to do anything for getting a new furnace. They do all the paperwork for rebates and explained to me everything I needed to do to ensure my furnace last a long time. Talk to many companies and chose them because of price and service. Definitely top choice and will recommend to everyone

I don't write these often but I find these people were exceptional. I needed a new furnace and air conditioning system. I started with Fred, the sales person, who took time to explain everything and was extremely patient. Fred has a technical background so he doesn't talk like a salesman, and I Iike that - you get the feeling he's being straight with you - he's a professional and it shows. Saeed was the installer. He also has a very pleasant courteous style and he take pride in his work; doesn't cut corners - as a result I'm completely satisfied and friends in the business who looked at his work say it was really well done. Also, Saeed cleaned up after the job was all done. Thanks guys, I'm going to be recommending you to all my friends.

When our (ancient) furnace stopped keeping up with the cold this week, Fred at Cozy World was my first call. He has been here before to help us in similar circumstances in past years and has always been amazing to deal with and does his job expertly. He is very courteous, quick to reply to requests, and is super-accommodating in terms of scheduling his visit. Absolutely recommend!

This is the first time I tried the biggest wholesaler services with executive membership (as you get 2% rewards) and after knowing they choose value and quality well for the most part I still had to do my due diligence as this is a critical part of the house. Starting with the Sales guy (Robert) who had technical knowledge and was able to fix my complex filter this company started off with a bang. Let me say I’m an extremely picky customer and hard to deal with as have questions and interested in the technical portions to get a good job done. The owner was called out during the holidays by his trusty workers as we had rare lemon while at the gym (as his clothes could tell) on his personal day off to go the extra mile. They didn't leave a mess for me to clean