Enercare Home Services reviews (4662)

Joe visited my home today to check the AC. He was prompt, courteous and efficient. I am very pleased with this service.

Tried to get water heater fixed as rented water heater was putting out brown water. Called in April, May June and finally told them to take the old one out. Still billing me for a water heater that I don't even have. Wont give me the subcontractors name but told to call the police and report the new water heater (I never got) stollen. Its Aug 20th and I have called and emailed at least 6 times with confirmation numbers of reports taken but not yet resolved. Passed person to person, just wanting my banking information for a product I don't even have. Two hours this time and hung up on from "Customer care department" because I don't even know why I was transferred. Use anyone else.

I paid the buyout amount of $2352.66 (actual cost about $1000) for my hot water tank but they are still sending monthly bills. They don't talk on the phone properly if you tell them to close the account. They ignore you on Facebook, X & LinkedIn messages as well. NO option of closing the account on their website.

I had Rizwan come in to install a new water heater. He was very noligable and very polite, and got the work done quickly.

Eric is a very knowledgeable employee who described the details of how the furnace was working and what to expect. He also showed me photos from inside the furnace which helped me to see the interior. Eric was exceptional and is a credit to Enercare.

The previous owner rented the water heater from enercare. after years rental , I decided to cancel, after buyout final bill, they kept sending invoice trying to make money without any service. Be really care this company. The really funny : at the end of phone call to have a survey: Did the agent solve your problem, only 1&2 option. 1=yes, 2=no. when I selected 2, then they responded it is invalid number! lol

After 12 years of renting, I did a buyout and they keep sending invoice for rent.

Could Enercare "care" less about its customers? After paying them $20/month to rent a hot water tank that is now 20 years old, we decided to upgrade to a modern hybrid system (which they do not offer). You would think that after paying Enercare some $4500 over the years for what was probably a $500 water heater at the time, they would say "thank you - please dispose of the tank as you see fit" - as that tank is obviously scrap metal at this point. But no: we are told we "borrowed the tank, like someone borrowing a pencil, and the owner expects it back." So unless we want to buy it for $100+HST, we have to wait a week for them to come pick it up or schlep it to a depot open two days a week, for four hours at a time. No exceptions. This is ridiculous if not scandalous business behaviour and customer service. When it comes time to replace your water heater, ask yourself carefully about the economics of renting from rapacious companies that live off these rents... and only offer terrible customer service.

Clovis and Thomas installed our hot water heater and were very courteous and professional. It was a bigger job than they and we had anticipated as we had to convert from direct vent to power vent. We were grateful for how they respected our home and us as customers. Very knowledgeable. Answered all our questions and helped us understand how the new system and the applicance works. We really appreciated having these two professionals do the work that was required for us.

TERRIBLE TERRIBLE COMPANY, I booked electrician service as I got wire tripped while removing kitchen cabinets. I explained everything to the agent and he booked my appointment knowing that I am getting work done in the kitchen. The electrician came and refused the job within 10 seconds. I have been trying to dispute the visit charges as the agent who booked my appointment I told him what was being done at my house, he should have been aware of their policies and not book the appointment. AND ON TOP OF THAT THEIR MANAGERS ARE there to intimidate you . I HAVE NOT HAD SUCH TERRIBLE EXPERIENCE WITH ANY OTHER COMPANY HERE IN CANADA SO FAR. PLs people DO NOT BUY THEIR PLANS . DO NOT AGREE TO ANYTHING OVER THE PHONES. I wish I could cancel.my plumbing service too . Definitely not renewing or coming back in future. I am done with this company.