Enercare Home Services reviews (4662)

There was water on the ceiling of the foyer from what appeared to have been a leak in the upstairs bathroom. As we had plumbing coverage through Enercare, we called them. THREE SEPARATE 'plumbers' came in and each misdiagnosed the issue. The first person recommended we change the faucet in the tub and that he couldn't do the job as it wasn't covered. We called an outside plumber who changed it for $100. The leak grew bigger. The second Enercare rep made another recommendation and that was to change all of the plumbing in the shower. Enercare offered to do the repairs- ripped open the drywall, changed the pipes and charged us $300. The leak got even bigger. The THIRD rep came in and finally opened up the drywall in the ceiling - and diagnosed the problem to be condensation - his recommendation: get the whole foyer re-insulated (cost $700). By this time we had lost faith in all of the fixes recommended by Enercare, so we went to an outside plumber. Within 5 minutes this gentleman was able to diagnose the problem accurately and it had nothing to do with the shower. The wax seal in the toilet needed to be replaced, which when done, stopped the leak immediately. Now I have a gaping hole in the back of the shower as well as the foyer ceiling and am out several hundred dollars. We cancelled the "PROTECTION" plan with Enercare and would NOT recommend it to anyone. All three plumbers who came in had no clue as to what was going on and didn't seem too interested in fixing the problem. We were asked to sign invoices which I assume they forward to Enercare for at least $150 each. One of the plumbers actually included a $100 charge of "materials', when the only thing he did was make the observation that the issue might be the shower, which it wasn't. So so disappointed with ENERCARE and would not recommend them at all!!!!

I recently had a new high efficiency boiler and water heater installed. after 14 years rental, they want to charge me $75 for pickup of the old (rusty) water heater. In addition, even though i phoned in the cancellation, i still have to wait 48 hrs for them to process it. No professionalism at all. Business practices with NO ethics. Don't deal with these guys!

We had Claudio Orlandi and his associate Ryan from Enercare install a new power vented water heater in our home which was a complex job requiring several hours of work. The end result was a truly professional, clean and high quality job that presented true craftsmanship. Everything was well explained in terms of how to operate the unit and we were extremely satisfied with the overall experience. Claudio's field manager Mimi was also very professional, polished and a pleasure to work with.

Very professional and helpful. The technician called ahead and was on time. He was extremely thorough and explained everything in detail when he was finished. Very respectful of our home and a friendly manner. This is our third year for this service and we are always pleased. Highly recommend Enercare.

I subscribed to furnace maintenance plan for a 3-year old furnace. The furnace failed multiple times per winter, every time a technician came they replaced something and then it ran for couple weeks then die again. What happened yesterday was completely outrageous. After the assigned time window elapsed and nobody came, I called the service and they said they're sorry but technician missed an appointment. It asked for a manager, and while I was switched there, I got an email that I now have an appointment for tomorrow (nobody asked me if the time would work for me etc). Once the manager was connected, he said that according to their records, it was me who changed my mind and moved an appointment. It is clear that they just covered up. The manager did not apologise, nor asked if appointment tomorrow would work for me, just kept on saying it was all my fault.

I have been a subscriber to Enercare (or the various variants before it) of their home service plan for 17+ years. I've been happy with the annual maintenance service from the company, but I thought I should highlight the questionable practices of the company when it comes to canceling it. After 25 years running, my furnace decides to die. Enercare read the last rights on the furnace and told me I needed a new one. They arranged for a salesperson to come to my home who tried to sell me on the value of going with them for a replacement. Of course, what he wanted to sell me was the most expensive option that they had for a 3.5 ton furnace and A/C. I decided to get a quote from another supplier who came in about 1/2 the cost - albeit for not as fancy of a unit. I decided to go withthe other supplier, and then phoned Enercare to cancel my service plan. But wait... because I'm month to month (I didn't even know there was an annual plan), I can't cancel the plan without paying them for the remainder of the months remaining. Of course, if I buy them out I get any form of service, so why would I do that? So I ask if they would mark my account so that it won't auto-renew to which the woman replied "oh I can't do that until we issue out the renewal notice later this year. At that point I can call in and tell them to not renew my account. So let me get this right: if I ask to turn off auto-renewals, 10 months in advance, I can't", but if I wait until 3 months before the contract renews, I can ask them to stop future renewals. Sounds a little fishy and it obviously works in their favour since they're counting on people forgetting. And in my case, I've been in this plan for 17 years so you think at some point it should be month-to-month. My recommendation to anyone who has an old furnace and is on their service plan, cancel it now since it will do nothing for you other than create grief once your furnace fails and they can't fix it. The ONLY positive thing I can say about Enercare is that the guys that do the furnace servicing are quite good. However, I will never sign up for another service plan with them.

The Technician came on time on !st May, 2017 and he was very polite and courteous. He inspected the machine and indicated to me that the air-condition machine is in good condition. I relied on his technical judgment that there is no need for further repair of follow-up action at this stage.

Technician arrived on time and was very polite, and respectful of my home. I needed the water turned on from the tap inside the ceiling in my basement to flush the A/C. I couldn't reach it and I told Robert the Tech that it also leaked. He told me it usually needs tightening. Robert adjusted the nut and solved the problem. He gave an honest analysis on my 15 yr old A/C unit and said it was still running fairly well. As a senior and a widow I greatly appreciated all the help from Robert from Enercare.

Had an old Hot water tank. It was rusted and leaking so I contacted Ener Care . I was provided with prompt service. really amazing, The service guys were great- they cleaned up after the installation of the new hot water tank I really appreciated the great service and promptness

I've received excellent service from Enercare (and its predecessors). This time I called about my annual air con maintenance and mentioned I'd also like to have my rental water heater inspected. This was scheduled for later the same day (4 to 8 timeframe). I was surprised when I got a call at about 345 from the technician. He'd had a cancellation and was checking I was home. This was less than an hour after I called for the service in the first place! Then he fully explained everything about bringing my pipes up to code when the water heater does need to be replaced. I asked a few questions too and was given helpful explanations. I'm very happy with my service call.