Enercare Home Services reviews (4662)

I contacted Direct Energy (Enercare) at 7am on Sunday morning to advise that I had no hot water. The intake person was pleasant and very helpful. I received the repair appointment confirmation before the call terminated. The service professional arrived within the appointment window. This was another completely pleasant individual with an apparent high level of knowledge and competence. He had the problem diagnosed and repaired in short order. I must say that the whole experience was beyond expectations and that if Enercare continues to engage such people and policies, it will excel.

Workers came early and were very efficient and swift in removing and installing the new air conditioner. The team leader was very knowledgeable and was continually teaching his apprentices. The clean up, both internal and external, was meticulous.

I had a very friendly, and enthusiastic technician. He took the time to explain the work he was doing as well as why my needs might be in the future.

When l received service my window for the installation for the air condition motor was 3:00 to 7:00. and the service technician arrived promptly at 3:00 pm. This made my wait time low. Thanks again.

we couldn't be happier with the service we received...from the initial contact with the service department because our air conditioner had quit working..there was a wonderful technician sent out within a few hours the same day...to his diagnosis, to the best salesman ever..Ozan Celikel...who sold us on getting a new furnace as Well...without any pressure ...he certainly knows his business and answered each and every question we could come up with, with such expertise...he spent plenty of time with us and we didn't feel any pressing time issues on his part..he was so kind and patient with us, and we enjoyed his brevity and down to earthiness...is that a word? I'm using it anyway....installers were here at 7:30 sharp the very next day, and they were also two of the nicest men...very polite... and they also answered all of our questions and took extra time in showing me how to operate the thermostat..clean up was immaculate and we are so very happy with all of your employees....all these guys deserve a raise or at least a good bonus for such a well done job from start to finish...kudos to them all....and...it's lovely and cool in the house again!! please send a very heartfelt thank you to all of your wonderful staff... Keith and.Helen

Kash and Anthony were very professional in their approach; they introduced themselves they kept the place clean via using covers for both their feet and my floors and cleaned up after the installation they answered all my questions of which I had many they did extra work for me so that it was safer in my home they informed me on how to use the thermostat and what to do if something didn't, work properly they worked in a timely manner as they told me what to expect from the beginning. I hope that I get these guys the next time I need something new or for maintenance thank you Enercare. Toni

Shawn Rogers was the service tech that showed up to the house for the service, not only did he fix the issue, but also fixed a few other little issues that he had noticed with the furnace to ensure not only that my furnace was working optimally, but also made sure the ac was working correctly and efficiently as well.

The workmen were friendly, polite and very clean. The work was done without any problems; everything was explained in detail and all my questions were answered in a polite and friendly manner. The workmen arrived on time and cleaned up after themselves.

The air conditioning technician was very professional and friendly. This was serviced recently and since I have had the plan, all the service technicians have been excellent. I am very pleased with the services.

I was very happy with Atta, what alive, polite man. He answered all my questions and I know now with my apt more about Direct Energy / Enercare, Thank you Atta