I had to ask the technician for his name and badge number as l wanted to ensure he gets recognized. Alan provided us with outstanding service overall. He was very personable, courteous and although he could not finish the job on the first visit as there were a few issues, he was very accommodating on re booking a time that worked for our schedule. Alan is an asset to Direct Energy and it is people like him that reinforce my desire to continue my service plans with Direct Energy.