Gas Fix reviews (304)

Praveep – First, we would like to thank you for taking the time to write us a review. We are pleased that you found the initial service call good and that you are happy with the installation of the new gas log fireplace. Second, we would like to apologize for the miscommunication that transpired after the installation and will do our best to provide some insight. When you and I (Jason) initially spoke to arrange the return call to check out the unit, I did mention that sooting is not normal and we did arrange to send out our technician. As I am not the technical one nor one of the gas technicians, I was incorrect in my assessment, considering the type of fireplace you had, and the general manager, Scott, clarified the difference to me. For those fireplaces that are fully enclosed, sooting is not normal and the unit would have to be serviced. For gas log sets, such as the gas log set you have, sooting is normal. With the decorative style burners available today that have an ember bed, sooting is normal unlike those burner systems made in the past, such as your previous Wanderflame gas log set. Again, we are sorry for the miscommunication that happened. If you would like to give us a call, we are willing to send out the head technician to service the unit at no costs to you or make alternate arrangements to your satisfaction. ~ Jason ~

Thank you for contacting Gas Fix to service and update your gas fireplace. By being prepared for the service work we do on arrival, we were also able to give your fireplace the updated look we initially discussed upon booking. We are just as happy that you are satisfied with the service work provided to your fireplace and we look forward to hearing from you in the future. ~ Jason ~

Thank you for your review and for contacting Gas Fix to service your Flame & Co. fireplace. From the staff that answers the calls in the office to the technicians that we have in the field, like Dwayne, we try to provide the best service that we can from start to finish. One of the items that do get regular compliments are the glowing embers that are placed around the burners to provide that extra warm ambiance. As noted, not only do we have the embers on our vehicles but our technicians also carry over 300 of the most common parts for gas fireplaces. By having parts on the vehicle, it does help eliminate return calls. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason ~

Thank you, Karen, for contacting Gas Fix to service your Instaflame fireplace. The model that you have is a DV34RN and those units contain a Mercury Flame Switch, which is now an obsolete part. Contractors will tell you one of two things with this model: 1.) It can't be repaired and you need a new unit that will cost between $3000 to $5000 or 2.) It can be repaired and it will cost between $1000 to $1200. We are the contractor telling you that it can be repaired! We are very happy that you chose Gas Fix to upgrade the unit. As noted, Dwayne had both the gas valve and pilot assembly for the job already on his vehicle. As we specialize in the repair and maintenance of gas fireplaces, our technicians carry over 300 of the most common parts on their vehicles, such as the remote we also installed. We never tire from hearing how great a fireplace looks once our technician has given it a thorough cleaning. Thank you again for choosing us and we look forward to working with you in the future! ~ Jason ~

Thank you, Dom, for contacting Gas Fix and having Scott service your Instaflame fireplace. We take every effort to be prompt and professional in the service that we provide. We are different from other contractors in the service that we provide. We give a thorough cleaning and with any fireplace that our factory-trained technicians touch, we will always test the safety on the gas valve, do a carbon monoxide test and do a draft test on the ventilation. Should you ever have an issue in the future, please do not hesitate to contact us. We also specialize in the repair and maintenance of pool heaters, furnaces and water heaters. We look forward to hearing from you in the future.~ Jason ~

Thank you, Don, for contacting Gas Fix to upgrade your Hunter fireplace and to service your cabinet heater and furnace. As we specialize in the repair and maintenance of gas fireplaces, we had both the gas valve and pilot assembly required to upgrade the mercury flame switch on the Hunter unit. Even though Niagara Falls is outside of our normal service territory, we do what we can to accommodate our customers in a prompt and professional manner. We look forward to hearing from you in the future. ~ Jason ~

Thank you for contacting Gas Fix to service your gas fireplace. Many contractors will light the pilot and clean the glass and call that a safe/clean fireplace but we try to be different. We will vacuum out the fireplace and use a compressor to get to those areas that the vacuum can't get to. We also test the various components to ensure that they are all working as they should. Should you have any issues in the future, whether it's a furnace, fireplace, pool heater or water heater, please do not hesitate to contact us. ~ Jason ~

Thank you for your review and for contacting Gas Fix to service your Reyco fireplace. The quality of service provided by our technicians, especially Joe, is top notch in our industry. As noted, we do test absolutely everything. Aside from checking the EMU and head coil on the gas valve and the various switches that are in a gas fireplace, we always check the safety on the gas valve, do a carbon monoxide test and a draft test on the ventilation. As the initial reason for being there was to check for a gas leak, we did soap test all the connections to ensure that there was no leak. Should you ever require service in the future, either for the fireplace, furnace or hot water heater, please do not hesitate to contact us. ~ Jason ~

Thank you for contacting Gas Fix to disconnect and cap the gas line to your fireplace. As a contractor doing service repairs and maintenance, we try provide accurate arrival times for our customers and it is a practice to always call the customer as a courtesy when we are on our way. Experience is our difference! Should you ever require service for a fireplace, furnace, or water heater, please do not hesitate to contact us. ~ Jason ~

Thank you so much for your kind words regarding the customer service of our staff, for choosing Gas Fix to service your pool heater since 2013 and for choosing Gas Fix to install your new pool heater this summer. It has always been important to Gas Fix to invest in quality gas technicians and office support and the quality shows in the service provided. As noted, we do provide warranty services for two of the major pool heater manufacturers so if you should have issues in the future, please do not hesitate to contact us. We also provide service to gas fireplaces, furnaces and hot water heaters as well. ~ Jason ~