Hamco Heating & Cooling

Rating: 3.6 out of 5

Hamco Heating & Cooling reviews (56)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2018

    Furnace & Air Conditioning Service & Repairs

    We have had Hamco at our home 3-4 times since we moved in January 2018. I have been impressed by the thoroughness of their Technicians who have been sent to the calls for service & repairs of our furnace & air conditioner. Despite a detailed home inspection report, some things were missed as the house did not have a cold air pipe coming in to feed the furnace or a kill switch - which they immediately flagged for concern & improvements. The skilled work done for installation was impressive as I watched most of the process. Then we had a large problem with our A/C during the May/June heatwave where the condenser & blower motor were so caked with dirt that the system was leaking in the utility room. By taking the care to take things apart and clean them properly, they were able to save us from the cost of a full replacement of the A/C unit - which I respect the fact that they didn't try to gouge us for a standard "upgrade" solution. We will continue to use Hamco for all our regular service or new installations in the future. Thank you.

    Answer from pro:

    Thank you for the feedback Mike. We are pleased you enjoyed the service from our company! We appreciate your business!

    Reply created 1 Oct 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Jan 2018

    I like it alot

    We have had the furnace and central air for over a year now. Works great. It was installed on time and with no issues. Works excellent with wi-fi thermostat. I would definitely recommend Hamco.

    Answer from pro:

    Thanks for the follow up Jim. Glad to hear everything is working well! Thank you for your business!

    Reply created 25 Jan 2018
  • Review from Steve Connolly
    Rating: 5 out of 5
    Review left on 8 Jan 2018

    Warranty

    Thank you to Nolan the Technician who came out diagnosed a major problem with my furnace. The Warranty plan Hamco offers is a great one. Take advantage of it. Paid off for me!! Thanks also to Connie and Judy in the office for their professionalism!!

    Answer from pro:

    Thank you Steve for the feedback. Stay Warm this winter!

    Reply created 25 Jan 2018
  • Review from Customer of Hamco Heating & Cooling
    Rating: 5 out of 5
    Review left on 29 Dec 2017

    furnace installation

    Arrived for furnace installation at time promised and finished at time promised. Quite pleased with the service I received at all levels. The furnace replaced a 30-year-old mid-efficiency furnace that gave me little trouble over the 26 years I have been in the house. It was also a Hamco installation.

    Answer from pro:

    Thank you for once again choosing to deal with Hamco. We're very pleased you had a great experience dealing with our company! We appreciate your business!

    Reply created 25 Jan 2018
  • Review from Rachelle Skinner
    Rating: 0 out of 5
    Review left on 21 Oct 2017

    Installation of Dycon mini split heat pump this summer at 75 Violet Drive Hamilton.

    DISAPPOINTED Very disappointed with Hamco. Installation was fine but we were expecting to get line set with the installation of our mini split heat pump (Dycon) air conditioner and heat pump. Over $10,000.00 for this installation and no line guard. We live in a three story town house and were not told that line set was not included. We would have gladly paid a little extra for this but were told that someone would get back to us but no follow up was done. This installation looks very industrial with all those exposed lines going up the side of our condo. After several calls to Hamco I am sorry to say that no one got back to us regarding this problem. Totally disappointed as we see several companies on line that include the line set in the price. This is such poor service for such a well known company and it would be nice to have better service after such an expensive purchase.

    Answer from pro:

    Thank you for choosing to deal with Hamco. We value feedback from all our clients. Rachelle upon signing your contact with Hamco it was discussed that the lineset will be run exposed. There was no mention of any lineset cladding and thus it was not priced into the job. It is typically not installed by most companies and is an additional cost. Both you and your husband were present during the entire installation and again this did not come up. We were very surprised that six months after the installation we received this review. The office did contact you after this review and explained the additional costs and what was required to complete the work. Should you wish to complete the work please contact us to discuss further.

    Reply created 25 Jan 2018
  • Review from Customer of Hamco Heating & Cooling
    Rating: 4 out of 5
    Review left on 9 Aug 2017

    Disappointed

    I have edited my review. Andrew from Hamco was nice enought to reach out to me and the problem has been fixed. 8 years ago HAMCO installed my furnace and I had nothing but great things to say. I then decided to have them install my a/c. Since the day it was installed, 5years ago, I have not been able to use it for more than a week and that is only because they came and charged it. Today, another technician came to look at my unit and once again I was told it had a leak but this time I must pay to have it charged.

    Answer from pro:

    I'm sorry to hear that some things haven't gone as planned originally but we were able to make the needed adjustments. Thank you for your business and feel free to contact us should you had any additional questions.

    Reply created 25 Jan 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 31 May 2017

    Disappointed at first but upgraded to very good

    The installation was fine and the units work well but Jordan is alot to be desired. I have called him and left messages and he said he would call back. Still waiting for that call. After consultation with Andrew from Hamco there was some miscommunication. Service by Brad was very good. I have updated my review.

    Answer from pro:

    Thank you for the feedback Jim. We are continually looking to improve and grow.

    Reply created 25 Jan 2018
  • Review from Jeff Rutka
    Rating: 5 out of 5
    Review left on 21 Jun 2016

    Furnace, A/C and Hot Water Tank Replacement

    From beginning to end Hamco provides professional, knowledgeable and excellent customer service both from a Sales and Installation Crew perspective. Very satisfied with the new furnace and air conditioning. The initial consultation included several options and price points, with the ability to tailor to my needs. No pressured sales tactics involved. Installation was fast, thorough and with minimal residual cleanup. Sales and crew very easy to work with. A friend recommended that I consider Hamco and I would offer the same recommendation to anyone else.

    Answer from pro:

    Thank you for the feedback Jeff. We are pleased you enjoyed the experience with our company! Please don't hesitate to contact us in the future! We appreciate your business!

    Reply created 30 Dec 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 Jun 2016

    Purchase and Install Air Conditioner

    My a/c went out last year so I knew it would need to be at min serviced max replaced. I called about 4 weeks ago and was told it was too cold for them to come and service. Fast forward to last week, the service rep came and advised it could not be fixed. I had the Sales rep come and he quoted. He screwed up the paperwork for the rebated and needed me to resign the contract. I was gracious enough to resign his error in Hamco`s favor. Tech gets here today to install and is wreaking of cigarette smoke it was disgusting. He than pulls out the exhaust pip and leaves a trail of dirty water on my floor and throws the plastic on my neighbors lawn. The nasty water also got on my walls, which were just finished being painted yesterday. He says don`t worry it`s only water??!! No it was old standing nasty water on my fresh painted walls. He gouged the wall near the furnace and left it all marked up. I have used Hamco in the past but sadly need to rethink June 1&2 - Hamco has called and visited and acted quickly to make things right. A rep came to visit and see that all my concerns were and address them. Craig my sales rep called to see what he could do. Somethings cant be undone but what could be fixed and addressed was dealt with.

    Answer from pro:

    I am very sorry to hear about your experience dealing with our company. Thank you for bringing this to our attention and giving us the opportunity to rectify this situation. We'd love to have keep you as a satisfied Hamco Customer.

    Reply created 30 Dec 2016
  • Review from Angelina Tartaglia
    Rating: 5 out of 5
    Review left on 12 Jan 2016

    replaced our furnace

    Amazing work! From helpfulness to making an informed decision. Despite our furnace breaking on New Years Day, Hamco sent out representatives quickly, did an amazing installation job. We are warm!

    Answer from pro:

    Thanks so much for the positive feedback! We will be sure to pass this on to our staff! Should you require anything in the future please don't hesitate to contact us!

    Reply created 30 Dec 2016
Get in touch